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BSBLDR413

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Which is NOT a method of ensuring that your interactions are appropriate and sensitive to the cultural and social diversity of a workplace?

a)

Appropriate Language

b)

Appropriate Body Language

c)

Yelling at an employee really loudly

d)

Remaining non-judgmental as much as possible

2.

Which is NOT an example of consultation processes that can be utilised with internal and external stakeholders?

a)

Tagging

b)

Face to Face meetings

c)

Email correspondence

d)

Conference Call, Skype & Facetime sessions

3.

What is the name of the current legislation in relation to bullying and unfair dismissal?

a)

Age Discrimination Act 2004

b)

Fair Work Act 2009

c)

Racial Discrimination Act 1975

d)

Equal Employment Opportunity Act 1987

4.

What is NOT a common method to resolve workplace conflict?

a)

Acting Immediately

b)

Avoiding Judgement

c)

Ignoring and hoping it goes away

d)

Meeting with people involved in the conflict separately

5.

Which is NOT a technique for communicating information and ideas to a range of stakeholders?

a)

Presentations

b)

Newsletters

c)

Social Media Tags

d)

Emails

6.

True or False, practicing positive body language is a technique used to lead effective workplace relationships?

a)

True

b)

False

7.

True or False, asking questions is a technique used to lead effective workplace relationships?

a)

True

b)

False

8.

True or False, respecting other peoples privacy and space is a technique used to lead effective workplace relationships?

a)

True

b)

False

9.

True or False, talking negatively about a person when they aren't around is a technique used to lead effective workplace relationships?

a)

True

b)

False

10.

"the way in which two or more people or things are connected, or the state of being connected" is the definition to the which of the following?

a)

Relationships

b)

Consultation

c)

Networking

d)

Cultural & Social Awareness