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Third Nine Weeks Benchmark Review

Total questions: 82

Worksheet time: 41mins

Name
Class
Date
1.

An employee at an auto repair garage proposes a new efficient way to safely dispose of  used motor oil. this is an example of 

a)

Creativity/ Innovation

b)

Team Work

c)

Work Ethic

d)

Critical Thinking/ Problem Solving

2.

The ability to find and allocate available resources to improve a product or service is an example of: 

a)

Critical thinking

b)

information Security

c)

Career management

d)

Innovation

3.

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "open" sign. Today, the sign does not come on. How should Barry most efficiently determine if the problem is with the power company or the sign itself? 

a)

Reset the circuit breaker

b)

Replace the bulb in the sign

c)

Call an electrician right away

d)

Attempt to switch on another device to see if it has power

4.

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's

a)

Diversity awareness

b)

Initiative

c)

Integrity

d)

Values

5.

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should

a)

Try to convince her boss of her point of view

b)

Put on headphones to listen in private

c)

Follow company policy

d)

Listen to it anyways since its good for productivity

6.

Being a responsible citizen means you should

a)

be number one in your office

b)

make ethical decisions

c)

be as productive as possible on the job

d)

try to please everyone around you

7.

While working as a restaurant cashier, your friends come in to eat dinner. You should

a)

Serve them "free" food

b)

Give them a discount on their order using your employee discount

c)

Tell them you are not allowed to serve them

d)

Treat them as you would any other customer

8.

As an employee, employers assess your work ethic based on your

(Only pick one)

a)

Appearance

b)

Attitude

c)

Fairness to others

d)

Unused personal leave

9.

When resolving conflict, the main goal is to

a)

Debate the problem to choose a winner

b)

Explore solutions that punish both sides

c)

Find middle ground for a win-win solution

d)

Determine the strengths and weaknesses of concerns

10.

Which of the following BEST describes contributing to the success of any team? 

a)

Isolating your work to be more productive

b)

Working collaboratively with others

c)

Asking others for assistance

d)

Volunteering to be the leader

11.

___ Allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making. 

a)

The Vision Statement

b)

The Mission Statement

c)

Legal disclaimers

d)

The manufactures resources

12.

The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as

a)

business cycle

b)

microeconomics

c)

law of demand

d)

law of supply

13.

Social networking websites can reveal a great deal about an individual. What types of items should you avoid putting on your social networking site? 

a)

Photos of your family

b)

Photos of your pet

c)

Sensitive comments about your worplace

d)

Favorite movies

14.

A salesperson receives 10% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much commission did he/she receive? 

a)

$1,500.00

b)

$150.00

c)

$500.00

d)

$15.00

15.

The hourly employees in your department worked a total of 7,350 hours this week. The wage for each person is $10.75 per hour. What is the total payroll for your department this week? 

a)

$70,912.50

b)

$75,000.00

c)

$79,012.50

d)

$80,950.00

16.

How we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of

a)

Teamwork

b)

Integrity

c)

Respect for diversity

d)

Self-representation

17.

Comprehending your own interests, abilities, values, attitudes and personality traits.

a)

Self information

b)

self concept

c)

self understanding

18.

Terry's supervisor showed him some steps he could take in order to process customers' orders faster. The supervisor's suggestions are an example of 

a)

external training

b)

feedback

c)

unfair treatment

d)

empathy

19.

After Mike prepared his job resume, he asked his teacher to look at it and make suggestions. Mike was asking his teacher to provide some

a)

sympathy

b)

character reference

c)

creativity

d)

external feedback

20.

Suzie is not happy with her job because her co-workers are always telling her that she doesn't do her fair share of work. Suzie's feelings are the result of 

a)

lack of skills

b)

consideration

c)

cooperation

d)

negative feedback

21.

Jim wants to become the supervisor of his department. Jim's goal is an example of a ____ goal. 

a)

career

b)

financial

c)

educational

d)

social

22.

An organized effort to produce and/or distribute goods/service. 

a)

Business

b)

Management

c)

Marketing

23.

The connecting link between a business and their consumers. 

a)

Business

b)

Marketing

c)

Management

24.

Type of business that earns just enough money to support their mission. 

a)

For Profit

b)

Not for Profit

25.

Activities are geared toward satisfying consumer wants/needs and meeting company goals in an effort to make a profit. 

a)

Marketing

b)

Marketing Concept

c)

Marketing Functions

26.

Marketing function that involves moving, handling, and storing goods on the way from producer to consumer. 

a)

Planning

b)

Promotion

c)

Distribution

27.

The combination of the 5 P's of marketing is the 

a)

Marketing Concept

b)

Marketing Mix

c)

Marketing Principles

28.

Element of the marketing mix that involves the goods/services/images/ideas a business will offer its customers. 

a)

Product

b)

Price

c)

Place

29.

Customer orientation, company commitment and company goals are elements of 

a)

Marketing Principles

b)

Marketing mix

c)

Marketing Concept

30.

Clearly stated ___________- goals give a company direction. 

a)

START

b)

TARGET

c)

SMART

31.

A marketing plan of action to achieve goals/objectives of a company is known as a marketing ____. 

a)

Goal

b)

Strategy

c)

Tactic

32.

A customer or potential customer for a product or service is a 

a)

customer

b)

people

c)

market

33.

Using one product with one promotion, distribution, and pricing strategy aimed at an entire market.

a)

Market

b)

Mass Marketing

c)

Target Marketing

34.

The process of dividing the total market into groups of consumers with similar characteristics. 

a)

Mass Marketing

b)

Market Segmentation

c)

Division Marketing

35.

Segmenting a market based on location.

a)

Behavioral

b)

Geographic

c)

Psychographic

36.

A business owned by one person. 

a)

Sole- proprietorship

b)

Partnership

c)

Corporation

37.

Business form where stock is owned by stockholders who share profits. 

a)

Corporation

b)

Government

c)

Partnership

38.

Government tries to protect competition by

a)

controlling prices of products

b)

regulating monopolies

c)

restricting production

39.

Which of the following regulatory agencies would be concerned with price fixing and unfair competition. 

a)

National Labor Relations Board

b)

Consumer Product Safety Commission

c)

Federal Trade Commission

d)

Federal Communications Commission

40.

Which of the following is a positive effect of government regulation? 

a)

price controls

b)

legal protection

c)

unfair competition

d)

increase inflation

41.

Two main sources of revenue used to pay the costs on government regulation are 

a)

business and labor

b)

taxpayers and non-taxpayers

c)

taxes and borrowing

d)

government and industry

42.

The possibility of loss or failure. 

a)

Business

b)

Business Expertise

c)

Business Risk

43.

The main reason people are willing to face possible business risk is to 

a)

Make a profit

b)

Have a job

c)

Job security

44.

The type of business risk that means the possibility of loss or no loss is ____ risk

a)

avoidable

b)

profitable

c)

pure

45.

Process of starting and managing your own business. 

a)

Entrepreneur

b)

Entrepreneurship

c)

Enterpriser

46.

The study of how to meet unlimited wants with limited resources. 

a)

Marketing

b)

Economics

c)

Management

47.

Anything that comes from nature is a ____ resource. 

a)

capital

b)

human

c)

natural

48.

A product that is useful to a consumer is said to have

a)

utility

b)

utalitarian

c)

possession

49.

When a business changes the form of a resource to make it useful it is creating _____ utility

a)

form

b)

place

c)

time

50.

When ownership of a product is transferred from one seller to a buyer, _______ utility is created. 

a)

form

b)

time

c)

possession

51.

In a private enterprise system, businesses strive to supply goods and services in direct proportion to 

a)

demand

b)

supply

c)

standard of living

52.

In a Private Enterprise system  the interaction of supply and demand primarily determines

a)

government control

b)

prices

c)

competition

53.

In a privarte enterprise system, consumers have a variety of products from which to choose due to 

a)

collection of taxes

b)

limited government control

c)

competition

54.

An indication of how changes in price will affect changes in the amounts demanded and supplied is know as

a)

elasticity

b)

markt price

c)

elastic demand

55.

The money businesses must pay for the goods they sell or raw materials from whcih they make goods to sell is an expense called. 

a)

cost of business

b)

cost of production

c)

cost of goods

56.

To compute net profit- the True profit- which of the following is subtracted from gross profit? 

a)

cost of merchandise

b)

total income

c)

operating expenses

57.

The rivalry between two or more businesses to attract scarce customer dollars is called

a)

competition

b)

monopolistic

c)

unethical

58.

The way in which a country solves its economic problems is 

a)

competition

b)

political system

c)

economy

d)

economic system

59.

An economic system based on government planning and decision-making with limited consumer influence

a)

Traditional

b)

Command

c)

Market

60.

In a Communist economic system, the three basic economic questions are answered by

a)

Government

b)

Market

c)

Consumers

61.

In a Market Economy, which actions do consumers take that determines what will be produced? 

a)

apply for jobs

b)

cast economic votes

c)

produce products themselves

62.

A measure of efficiency. The amount of output per unit of input. 

a)

Productivity

b)

Consumerism

c)

Capitalism

63.

The inputs that go into the production of goods. 

a)

Factors of Production

b)

Factors of Goods

c)

Factors of Cost

64.

This is created when there is a gap between what is needed and resources available

a)

Profit

b)

Scarcity

c)

Supply

65.

What are the 3 economic questions every economic system must answer

a)

What to produce, Why to produce, When to produce

b)

What to produce, How to produce, Why to produce

c)

What to produce, How to produce, For whom to produce

66.

Productive acts that satisfy economic wants

a)

goods

b)

services

c)

utilities

67.

The heart of economics is 

a)

motive

b)

cost

c)

decision making

68.

A group of related product items.

a)

product assortment

b)

product item

c)

product line

d)

product strategy

69.

Each individual good, service, or idea that a business offers for sale.

a)

product assortment

b)

product item

c)

product line

d)

product plan

70.

Determining which products consumers want and need and then designing products/services to meet those wants and needs.

a)

Product Mix

b)

Product/Service Planning

c)

Product Promotion

d)

Product Strategy

71.

The working model of a product is built, tested and modified.

a)

example

b)

sample

c)

prototype

d)

demonstration

72.

The introduction, growth, maturity, decline and elimination are the

a)

product life cycle

b)

product mix

c)

product strategies

d)

product journey

73.

Product Promotion is used to persuade consumers to buy a particular good or service

a)

True

b)

False

74.

Secondary promotion aims to stimulate demand for an entire class of goods/services

a)

True

b)

False

75.

Public service is used to inform consumers about non controversial issues that are in the public’s best interest

a)

True

b)

False

76.

Advertising is the most effective combination, or blend, of the marketing communication channels that a business uses to send its messages to consumers

a)

True

b)

Fasle

77.

Promotional Mix is any paid form of nonpersonal presentation of ideas, goods or services

a)

True

b)

False

78.

Personal selling is the form of promotion that uses planned, personalized communication in order to influence purchase decisions and to ensure satisfaction

a)

True

b)

False

79.

Sales promotion  are activities other than advertising, personal selling, and publicity which stimulate purchases

a)

True

b)

False

80.

Common Advertising Objectives are: . To attract attention, to arouse interest, to create desire and to stimulate action

a)

True

b)

False

81.

The name, symbol, letter or combination of these used to identify a product and distinguish it from competitors.

a)

Advertising

b)

Brand

c)

Label

d)

Package

82.

Containers and wrapping material that protect, contain, identify, promote, and facilitate the use of a product.

a)

brand

b)

design

c)

label

d)

package