WorksheetsLC Unit 1: Ch 2 (Consumer Rights)
Total questions: 31
Worksheet time: 16mins
Which of these is not a cause of consumer conflict?
Poor Quality Products
Poor Quality Services
Unsuitable Opening Hours
Bad Customer Service
Which of these is not a Non-legislative Methods to Solve Consumer Conflicts?
Negotiation
CAI
Small Claims Court
Smal
CAI stands for..
Chartered Accountants Ireland
Consumer Association of Ireland
Chiropractic Association of Ireland
None of the Above
CAI is a..
Interest Group
Focus Group
Trade Union
Employee Committee
Benefits of Non - Legislative Methods are..
Cheap
Quick
No waiting for court dates
All of the above
Sale of Goods and Supply of Services Act was set up when?
1988
1970
1980
1999
When consumers buy goods they must be?
Of Merchantable Quaility
Fit for purpose
As described
All of the above
If the goods do not satisfy these rules then the consumer is entitled to a remedy, one of the 3Rs.
Relax, Replacement and Repair.
Refund and Replacement.
Refund, Replacement and Remain.
Refund, Replacement and Repair.
When a consumer buys a service the person offering the service must be qualified and have the necessary skills
True
False
An example of qualified person giving a service would be a registered gas installer (RGI)
True
False
The ______ is always legally responsible for solving the consumer’s complaint
Consumer
Retailer
It is an offence for a retailer to display signs that take away from a consumer’s right to a refund for faulty goods. Example...
Sign up gone on lunch
Shop Closed
No Refunds
Card Machine Broke
Guarantees cannot take from a consumer’s rights, but can only give
_____ protection
Less
Extra
Unsolicited goods are?
If a business sends goods to a consumer that were not ordered
Formal assurance that a product will be repaired or replaced
Consumer Protection Act...
2008
2007
2011
2022
This Act prohibits THREE kinds of unfair commercial practices. Which is not one of the practices?
Misleading practices
Aggressive practices
Prohibited practices
Industrial Relation Practies
To say the nature of the product/service is ‘award winning’ when it isnt falls under.
Misleading Practices
Aggressive Practices
Prohibited Practices
None of the above
CCPC Stands for what?
Competition and Consumer Prices Commission
Courts and Consumer Protection Commission
Competition and Consumer, Commission of protection act.
Competition and Consumer Protection Commission
The CCPC can issue on-the-spot fines (fixed payment notices) to businesses that break the price display rules.
True
False
Which of these is not a function of the CPCC...
Informs consumers of their rights.
Business obey consumer law.
Advises the government and influences policy.
Price comparison on cheapest items.
The aim of the Small Claims Court is to handle consumer claims easily, quickly and cheaply without having a solicitor.
True
False
The consumer cannot sue for more than €____ in the small claims court.
€2,000
€2,500
€3,000
None of the above
The Ombudsman can investigate a complaint on behalf of a consumer who believes they have been unfairly treated by who?
Private Orgainisations
Sole Traders
Public Bodies
MNC's
Ombudsman can investigate the following:
Government departments
3rd Level Insitutions and CAO
Local Authorites and the HSE
All of the above
The Ombudsman has no fee.
True
False
The Ombudsman has the legal power to take on the private body and investigate the person’s complaint thoroughly to get to the truth
True
False
In the small claims court if If the business contests the claim, both sides have a meeting with the Small Claims Registrar.
True
False
The CCPC does not have the power to name and shame the guilty businesses
True
False
What is the primary role of the Ombudsman in consumer protection?
To provide legal advice
To investigate complaints
To offer financial compensation
To enforce consumer laws
Which of the following is a benefit of using the Small Claims Court?
Requires a solicitor
Lengthy process
Cost-effective
Limited to business disputes
Under the Consumer Protection Act, what must goods be?
Cheap
Brand new
Of satisfactory quality
Imported
