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WorksheetsCOMPTIA IT 1
Total questions: 76
Worksheet time: 57mins
You are helping a user with a website that doesn't want to load. Which of the following troubleshooting actions should be tried first to determine if the website itself has a problem?
Disconnect and reconnect the network cable or USB adapter
Open a different website
Reinstall the web browser
Contact the Internet service provider
Your company has just patented a process it has no intention of producing. Which of the following describes what the company is doing?
Enabling other companies to freely use the process
Preventing other companies from using the process
Becoming a patent troll
Filing for a registered trademerk
You are sitting in an airport terminal awaiting a connecting flight. A fellow passenger is playing "Angry Birds" but can't make a phone call. Which of the following should be checked first?
Wireless
Airplane Mode
Bluetooth
Power
You are evaluating two laptop computers. One of them has a faster processor than the other. Which of the following is a correct statement about these computers?
The computer with the faster processor has more RAM then the other one
The processor has no effect on system performance
There is not enough information to determine which computer will perform needed tasks faster
The computer with the faster processor will perform all tasks faster
You are creating a digital music (MP3) file from a music track on one of your CDs. Which of the following settings is best if you want to create a high-quality file?
320Kbps compression
Any setting will work because quality is based on the original track, not the MP3 compression settings
64Kbps compression
32-bit compression
You are examining a computer you want to buy. It needs to have at least two USB ports with a transfer rate of 5Gbps. It has two USB 2.0 ports with a transfer rate of 5Gbps. It has two USB 2.0 ports, two USB 3.0 ports, and one USB 3.1 Gen 2 port. Does this computer meet the requirements?
Yes, there are three ports that are fast enough
Yes, all five ports are fast enough
No, none of these ports are fast enough
No, only the USB 3.1 Gen 2 port is fast enough
You need to send a 15MB text and image document created in Microsoft Word to a client. Their email service can only accept 10MB files. Which of the following will create a file the other user can review most easily?
Save the file in Rich Text Format and find out if the client can open the file
Edit the file into two or more smaller files and email each seperately
Save the file as a series of JPG screen captures
Save the file as a high-quality PDF
Which of the following accurately lists measurements in order from largest to smallest?
Megabyte, kilobyte, petabyte
Petabyte, gigabyte, megabyte
Gigabyte, kilobyte, megabyte
Petabyte, kilobyte, megabyte
A processor clock cycle consists of which of the following?
Space between each pulse
Rising and falling edges of pulse
Two pulses and space between the pulses
Pulse and rest
Select the correct pairing of binary measurements and size in bytes
1GB=1,000,000,000
1MB= 1,000,000
1MB= 1,048,576
1KB=1,048,576
Which of the following is a correct statement about processor type and memory size?
A 64-bit processor can manage up to 232 of RAM
A 64-bit processor can manage up to 64GB of RAM
A 32-bit processor can manage up to 4GB of RAM
A 32-bit processor can manage up to 32MB of RAM
You are using Windows to determine the amount of space left on a hard disk. Which of the following statements is accurate about how Windows displays the capacity?
Windows displays binary MB or GB and bytes
Windows reports only binary MB or GB capacity, you must calculate the bytes manually
Windows uses a pie chart to display capacity
You must calculate the binary MB or GB capacity manually from the bytes listed
Reviewing operating system and application update logs is part of which troubleshooting step?
Establish a plan of action to resolve the problem and identify potential effects
Implement the solution or escalate as necessary
Identify the problem
Establish a theory of probable cause
Setting up staff training to avoid phishing and social engineering is an example of which of the following?
testing the theory
preventive measures
establishing a plan of action
identifying the problem
Resetting the CMOS is not an example of troubleshooting which of the following components?
CPU
RAM
Power
Motherboard
Which of the following components uses TCP/IP configuration settings?
Storage
RAM
Network adapter
Display
How can you capture a BIOS/UEFI/firmware setup screen?
Press the PrintScreen key
Use Alt+C keys
Use your smartphone's camera
Use a screen snipping program
The scanner driver is an example of which of the following?
Subsystem
Software
Hardware
Firmware
You are preparing to test an internal SATA hard drive. Which of the following is not part of the storage subsystem?
BIOS/firmware settings
SATA cable
Power connector
USB port
Identify symptoms is part of which step?
Step 6: Implement the solution or escalate
Step 2: Research knowledge base/Internet
Step 1: Identify the problem
Step 4: Test the thoery
Select the correct order for these steps:
a. Test the theory
b. Research knowledge base/ Internet
c. Identify the problem
d. Document findings
d, a, c, b
d, c, b, a
a, b, c, d
c, b, a, d
A speed monitoring cable is used by which of the following subsystems?
Storage
Display
Power
Cooling
In the process of repairing a "dead" computer, you wind up swapping the power supply, the RAM, and the video card, in that order, keeping each of the replacement parts connected as you swapped the next one. The computer now works. Which of the following is a correct statement of what happened?
We don't know if the power supply and the RAM are defective
The RAM was the problem
All of the replaced parts were defective
The power supply was the problem
If the theory is confirmed (confirmed root cause), you should determine the next steps to resolve the problem. What should you do if he theory is not confirmed?
Question users
EStablish a new theory or escalate
Verify full system functionality and, if applicable, implement preventive measures
Duplicate the problem, if possible
You are applying the troubleshooting methodology steps in order to fix a user's laser printer that won't print. While establishing a theory of probable cause, what should you do first?
Change the toner cartridge
Approach multiple problems individually
Question the obvious
Duplicate the problem, if possible
What are the first and last steps of the troubleshooting methodology?
Establish a theory of probable cause and implement the solution or escal;te s necessary
Research knowledge base/Internet, if applicable, and verify full system functionality
Identify the problem and document findings/lessons learned, actions, and outcomes
Test the theory to determine the cause and establish a plan of action
You are attempting to identify an operating system application-related problem for a user. Where would be a great place to gather information from?
The network log
The users Pictures folder
A second-tier help desk support technician
The operating system application log
The user is attempting to open a picture and sees an error message instead. When you have the user open another picture in the same folder, the picture opens normally. Which of the following is most likely the cause?
App failure
Hardware p[roblem
Picture file corrupted
Firmware problem
You select three copies of the second page of a document for printing. You are preparing to perform which task?
Output
Processing
Input
Storage
Which of the following best expresses the relationship of data and information?
Data is the source of information
Data is the same as information
Data and information are not related
Information must be gathered to create data
In the process of turning data into information, which of the following comes first?
Gather data
Make decisions influenced by the data
Ignore data that conflicts with your feelings
Analyze data
Your company has applied for a service mark on a service name. Which of the following marks would be used initially and after the service mark is registered?
(R)
TM (R)
SM (R)
SM (c)
Which of the following describes what copyleft does?
Copyleft allows an open source app to be modified, but prevents the modified version from being modified by others
Copyleft negates a copyright
Copyleft discourages the adaptation of open source software
Copyleft allows an open source app and its modified versions to be modified freely by other
Company ABC is suing Company XYZ for patent infringement. If company ABC's patents don't really apply to Company XYZ's product, what is Company ABC doing?
Being a patent king
Being a patent troll
Being a trademark violator
Being a copyright infringer
Which of the following statements most accurately reflects what data correlation does?
Determining how one factor causes another factor
Determining the statistical relationship between two types of data
Deciding that two types of data are identical
Determining that both types of data are caused by a third type of data
You receive a memo about a recent report labeled "too much, MEGO". WHich of the following is the best explanation of what needs to be fixed?
Make report longer
Add more background detail
Add pie charts
Reduce background detail
Your company has trademarked "We make sprockets as easy as 1-2-3" for its sprocket business. When the company starts selling sprockets in a different state, the legal department discovers that another business is using the same trademark. Which of the following might best help preserve your company's investment in the trademark?
Sue the other company
Try to register the trademark
Change the trademark into a service mark
Abandon the trademark
Your company has decided to switch from physical distribution of its commercial software to using digital distribution via download. You discover a large company has downloaded your software and figured out how to install the software and make it run without paying for it. Which of the following should your company do?
Check to see if the software patent covers downloadable software
Make sure the download site has a proper trademark
Take legal action for copyright infringement
Nothing. Downloadable software is always free
Your supervisor has asked you to generate a document from data that will provide useful information and lead to a data-driven decision. WHat is this called?
Microsoft Word analysis
Database mining
Meaningful reporting
Data correlation
Which of the following represents a statistical relationship between two type of data?
Data extrapolation
Intellectual data property (IDP)
Data correlation
Data capture and collection
Which of the following is a legal right used to prevent unauthorized parties from copying an invention?
Patent
End-user license agreement (EULA)
Service mark
Registered trademark
What are inventions, writings, art, photography, computer programs, and other creations of the min considered?
Copyright of the thinkers (ColT)
Digital products
Intellectual property
PII
Which of the following best describes digital security?
Information that is stored electronically and can be retrieved or transmitted in a private fashion through cryptographic functions
Encrypted data that has been unencrypted , interpreted, and processed to become meaningful for a particular question, situation, lor requirement
Processes, methods, and attitudes leading to protecting data, information, processes, and personal information held by an organization
Being safe and comfortable in a controlled environment
You have recently developed a new video game and believe it will be the next huge hit. You want to call it "Fortnite: Two-weeks to victory!" Where would you check to see if this name is already taken and if you can even juse this title?
The Intellectual Property Office
U.S. Patent and Trademark Office
The Library of Congress
Epic Games, Inc.
Which of the following is equal to 1024 bytes?
MB
Bit
GB
KB
To calculate the number of binary MB in a decimal number, which of the following formulas should be used?
Divide the value by 1,000,000
Multiply the value by 1024
Multiply the value by 1,048,576
Divide the value by 1,048,576
What is the approximate size in binary GB of a DVD+R disc that holds about 4.7 billion bytes?
4.37
3.48
8.34
4.7
Choose the largest value from the following list.
0.78GB
1500KB
1,000,000,000 bytes
950MB
Choose the largest unit of measure from the following list.
PB
GB
MB
TB
Clock speed measures which of the following?
Device throughput
Data transfer rate
Processor cycles per second
Memory throughput
Which of the following is the slowest clock rate?
4Gz
4770MHz
2.7GHz
2500MHz
Which of the following is a correct statement about clock speed and CPU performance?
Any processor with a faster clock speed than another performs tasks more quickly
A processor's clock speed is controlled by the real time clock chip on the motherboard
A processor's clock speed is one of the factors determining CPU performance
Internal design has no effect on CPU performance
Which of the following orders would you use at the Boolean Hamburger stand if ou want to get a burger with pickle and ketchup but no mustard or onions?
Burger AND mustard OR onions NOT ketchup OR pickle
Burger AND pickle NOT ketchup OR mustard OR onions
Burger AND ketchup AND pickle NOT mustard NOT onions
Burger AND pickle AND ketchup OR mustard OR onions
Which data type refers to a single character or a single-character variable?
Boolean
Numbers
Strings
Char
Which type of logic is used to determine if a circuit is charged or on (1) or not charged or off (0)?
Integers
Floats
Boolean
Strings
Which of the following can be expressed using powers of ten or powers of two?
Char
Boolean
Floats
Strings
What are numbers with floating-point decimals that contain more then seven digits and up to 15 digits total known as?
Boolean algebra
Double or double-precision
64-bit single precision
Logic gate
Which of the following activities is not considered an input?
Typing
Scanning
Printing
Recording
When a file is changed, saving the file is an example of which activity?
Processing
Input
Output
Storage
A GPU helps to process information you see onscreen. What other activity does it do?
No other activity
Input
Storage
Output
When the user edits a photo, this is an example of which of the following?
Output
Stsorage
Input
Processing
Where are the changes to a file located before the changes are saved?
CPU
Storage
RAM
GPU
A sound card is an example of which type of device?
I/O
Output
Storage
Processing
You have taken pictures with your digital camera. When you transfer them to your computer directly from your camera, you camera is being used as which of the following types of devices?
Storage
Processing
Output
Input
An all-in-one unit contains a printer and scanner. When printing, the unit is an output device. When scanning the unit is which of the following?
Processing
Output
Input
Storage
Which of the following devices is an I/O device?
Projector
Scanner
Barcode reader
Multifunction device
The location of a file is referred to as which of the following?
Output
Storage
Processing
Input
Connecting a microphone to a sound card prepares it to perform which of the following activities?
Storage
Input
Output
Processing
A network adapter is an example of which type of device?
Storage
I/O
Input
Processing
As you use a barcode reader to checkin new products, you are performing which of the following?
Storage
Processing
Input
Output
The microphone/line-in jacks on a sound card are input devices. The speaker jacks are examples of which of the following?
Output
Storage
I/O
Processing
From the digital camera's perspective, a USB port is an output device. When you connect the USB cable from the camera to transfer pictures to your computer, the USB port on your computer is what type of device?
Processing
Input
Storage
Output
A flash drive performs all but one of the following functions during use. Which one?
Storage
Input
Output
Processing
Some multifunction devices have built-in flash card readers. When you insert a memory card and the contents of the card are transferred to your PC, this is an example of which of the following?
Storage
Input
Processing
Output
You are using a video editor to add slow-motion effects to a video. Which of the following tasks i being performed?
Output
Storage
Input
Processing
You are viewing a 3D rendering on a projector. Which of the following components performed the rendering?
SSD
Projector
GPU
Printer
