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WorksheetsCancellation
Total questions: 10
Worksheet time: 5mins
The customer can get ( cancellation form ) whether he requests it or not :
TRUE
FALSE
If normal customer need to cancel the internet service, CCA should inform the customer with any due amount like "CPE penalty, suspension fees ..."
True
False
In Retention Offering , CCA will not offer retention on CST if cancellation reason was :
Both choices
Wrong info from CCA
bad attitude
The customer can cancel the service from exchange without Required papers :
True
False
If cst complain from refund process, Right sr :
FBB Non Tech follow up-- Service Cancellation-- Cancel Refund within SLA
FBB Non Tech follow up-- Service Cancellation-- Cancel Refund after SLA
FBB Non-Tech Complaint --Service Cancellation--Ask for Refund
Direct CST can request Refund VIA WE APP
True
False
The customer can make a Refund from branch without Required papers :
True
False
CCA should follow cancellation request with CST without asking him about reason for cancellation:
TRUE
FALSE
In case Customer asking about cancellation, Right SR will be :
FBB Non Tech follow up--Service Cancellation--Call back to CRM
FBB Non-Tech follow up--Service Cancellation-- Retention Queue
FBB Non-Tech Inquiry --Service Cancellation--Ask for Cancellation
SLA for cancellation request from Flagships is :
1 D
48 H
1 WD
