A natural and healthy part of human personal and professional relationships.

It becomes unhealthy when it is handled in an unproductive manner.

The degree to which you try to satisfy your own concerns during conflict

The degree to which you try to satisfy the other individuals’ concerns during conflict.

Standing up for your rights, defending a position you believe is correct, or simply trying to win.

Works to find a solution that fully satisfies the concerns of both.

Find an expedient, mutually acceptable solution that partially satisfies both parties.

Individual does not pursue his/her own concerns OR those of the other person.

Individual neglects his/her concerns to satisfy the concerns of the other person

Mr. Tirammet, a staff does not want to hear other points of view.

The staff in the hotel is open-minded and accepts thought of others

Ms. Inlababu, a staff of a hotel escape from the rumors and gossips.

He does not think of his own concern but he thought of concern of others

Conflict can become unhealthy when it is not _____________.