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WorksheetsTest bank Ch1
Total questions: 33
Worksheet time: 2hrs 37mins
Operations management involves continuous decision-making; hopefully most decisions made will be:
none of the above
redundant
minor in nature
informed
quantitative
A 'product package' consists of
customer relations if a service organization
the shipping container
the exterior wrapping
goods if a manufacturing organization
a combination of goods and services
Business organizations consist of three major functions which, ideally:
are mutually exclusive
exist independently of each other
support one another
function independently of each other
do not interface with each other
Which of the following is not a type of operations?
goods production
storage/transportation
entertainment
communication
all the above involve operations
Technology choices seldom affect:
costs.
union activity.
productivity.
quality.
flexibility.
Measurements taken at various points in the transformation process for control purposes are called
plans
directions
controls
feedback
Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function
finance
purchasing
operation
marketing
internal audit
Which one of the following would not generally be classified under the heading of transformation?
farming
assembling
staffing
teaching
consulting
Manufacturing work sent to other countries is called:
vertical integration
internationalization
outsourced
downsized
Product design and process selection are examples of _______ decisions.
forecasting
tactical
financial
system design
The responsibilities of the operations manager are:
designing and operating
forecasting, designing, planning, organizing, and controlling
. planning, organizing, staffing, directing, and controlling. planning, organizing, staffing, directing, and controlling
planning, organizing, staffing, procuring, and reviewing
Knowledge skills usually don't include:
global knowledge
communication skills
accounting skills
process knowledge
all of the above
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Which of the following is not true about systems approach?
A systems approach is essential whenever something is being redesigned or improved
A systems approach concentrates on efficiency within subsystems.
A systems viewpoint is almost always beneficial in decision making.
A systems approach emphasizes interrelationships among subsystems
What is credited with gains in industrial productivity, increased standards of living and affordable products?
assembly lines
mass transportation
the internet
personal computers
multi-level marketing
Production systems with customized outputs typically have relatively:
skilled workers
high amount of specialized equipment
low unit costs
. high volumes of output
Which is not a significant difference between manufacturing and service operations?
customer contact
labor content of jobs
uniformity of output
cost per unit
Which of the following is not a characteristic of service operations?
easy measurement of productivity
high labor content
high customer contact
intangible output
low uniformity of output
Which of the following is a recent trend in business?
competition from foreign manufacturers
supply chain management
total quality management
pollution control
Farming is an example of:
a growth industry
non-manufactured goods
an obsolete activity
Dealing with the fact that certain aspects of any management situation are more important than others is called:
decision table analysis
recognition of priorities
analysis of variance
analysis of tradeoff
The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:
. Tellier phenomenon
Adam Smith phenomenon
Stevenson phenomenon
Pareto phenomenon
The process of comparing outputs to previously established standards to determine if corrective action is needed is called:
controlling
planning
budgeting
disciplining
Which of the following does not relate to system design?
altering the system capacity
selection and acquisition of equipment
physical arrangement of departments
inventory management
Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision-makers to consider ______________ in response to the ___________
flexibility; pressure to be more efficient
technology; impact of random variation
sustainability; threat of global warming
forecasting; stabilization of demand
Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of __________________
Outsourcing
Revenue management
Collusion
Illegal price discrimination
Which of the following is not an ongoing trend in manufacturing?
flexibility and agility
globalization
mass production for greater economies of scale
technological advances
Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________
offshoring; lean
internationalization; intercultural
downsizing; total quality
outsourcing; supply chain
Operations and sales are the two ________ functions in businesses.
support
value-adding
tactical
line
Marketing depends on operations for information regarding ___________.
corporate intelligence
productivity
cash flow
lead time
Two widely used metrics of variation are the __________ and the _________.
normal distribution; random variation
mean; standard deviation
standardized mean; assignable deviation
Which of the following statements about variation is FALSE?
Variation prevents a production process from being as efficient as it can be
Random variation generally cannot be influenced by managers.
Any variation makes a production process less productive
Some variation can be prevented.
Which of the following is essential to consider with respect to managing a process to meet demand?
strategy
capacity
random variability
all of the above
