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Communication

Total questions: 134

Worksheet time: 1hrs 4mins

Name
Class
Date
1.

True or False: Communication is more than just talking face to face?

a)

True

b)

False

2.

The exchange of information through the use of words or actions is

a)

Active listening

b)

Body language

c)

Communication

d)

Aggressive

3.

The exchange of information through the use of words or actions is

a)

Active listening

b)

Body language

c)

Communication

d)

Aggressive

4.

Which of the following is considered a speaking skill?

a)

Make clear, simple statements

b)

Paying attention

c)

Rereading your words before you send a message

5.

It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.

a)

Intrapersonal communication

b)

Public communication

c)

Interpersonal communucation

d)

Small group communication

6.
All are examples of  communicating non-verbally expect...
a)
Gestures
b)
Voice
c)
Posture
d)
Touch
7.
Communication is always a ___ way process.
a)
one
b)
two
c)
three
d)
four
8.
This type of communication is speaking to teachers and students.
a)
written
b)
non verbal
c)
oral
d)
body language
9.
Is email a method of communication
a)
Yes
b)
No
c)
Maybe
d)
I don't kow
10.
Can a letter be a method of communication?
a)
No
b)
Yes
c)
Sometimes
d)
I don't know
11.
What is the primary purpose of communication?
a)
To send messages between senders and receivers
b)
To establish contact between senders and receivers
c)
To use technology
d)
To sell your mixtape
12.
Communication is the process of sending and receiving messages 
a)
true 
b)
false
13.
Making eye contact is a form of body language.
a)
TRUE
b)
FALSE
14.

verbal communication

a)

sending and receiving wordless messsages

b)

exchange of information using words

15.

nonverbal communication

a)

sending and receiving wordless messsages

b)

exchange of information using words

16.
Communication is the act of transmitting
a)
True
b)
False
c)
Who cares
d)
no
17.
Nonverbal Communication is sending and receiving word messages
a)
True
b)
False
18.

Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.

a)

verbal communication

b)

nonverbal communication

19.
a)
face-to-face conversations
b)
face-in-face conversations
c)
face talking
d)
facing conversations
20.
a)
text message
b)
text mesage
c)
messaging text
d)
text info
21.
a)
text message
b)
video chat
c)
telephone
d)
mobile phone
22.

True or False: Communication is more than just talking face to face?

a)

True

b)

False

23.

What is Body Language?

a)

Postures, gestures, and facial expressions.

b)

The exchange of information through the use of words.

c)

Your words say one thing but your body language say another.

d)

Speak from your point of view.

24.

The exchange of information through the use of words or actions is

a)

Active listening

b)

Body language

c)

Communication

d)

Aggressive

25.

Which of the following is considered a speaking skill?

a)

Make clear, simple statements

b)

Paying attention

c)

Rereading your words before you send a message

26.

Two types of communication are:

a)

Verbs and Nouns

b)

Verbal and information

c)

Verbal and non-verbal

d)

Happy and sad

27.

An example of verbal communication is:

a)

Phone conversation

b)

Posture

c)

Eye contact

d)

Writing an email

28.

Which of the following is a barrier to communication?

a)

Message is not clear

b)

Not listening

c)

Lack of language skills

d)

All of the above

29.

Which is NOT important in effective communication?

a)

Wearing a red tie

b)

Making eye contact

c)

Using appropriate body language

d)

Using the appropriate tone

30.

A good, clear speaker…

a)

Understands what he/she wants to say

b)

Considers the audience and the setting

c)

Checks to assure understanding, and listens to responses

d)

All of the above

31.

We communicate by:

a)

Speech (Telephone call, conversations, etc)

b)

Visuals (Body language, facial expressions)

c)

Writing (Letter, emails, newsletters, etc)

d)

All of the above

32.

Includes gestures, facial expressions, and body positions

a)

Feedback

b)

Verbal Communication

c)

Dance

d)

Non-Verbal Communication

33.

The use of sounds and words to express yourself

a)

Non-Verbal Communication

b)

Customer Service

c)

Interpretive Dance

d)

Verbal Communication

34.

An example of non-verbal communication is:

a)

Sleeping

b)

Face-to-face conversation

c)

Telephone conversation

d)

Eye Contact

35.

Good customer service is the ability of an organisation to constantly and consistently exceed:

a)

The speed of sound

b)

The customer's expectations

c)

The rainfall in South America

d)

Their competitor's sales

36.

True or False: Communication skills are vital to individuals and businesses

a)

True

b)

False

37.

The four elements of communication are:

a)

Message, sender, receiver and feedback

b)

Sender, message and receiver

c)

Message, feedback, verbal and nonverbal

d)

Books, television, computers and radio

38.

You can help control prejudice by:

a)

believing your first impression and not allowing others to influence your thoughts.

b)

believing only what your parents taught you about other races.

c)

evaluating all information before making a judgement.

d)

doing all of the above.

39.

Good listening skills include:

a)

a message, a sender, and a reveiver.

b)

labeling, cultural sensitivity, and talking slowly.

c)

verbal message, written communication and a receiver

d)

showing interst, hearing the message, and not interrupting

40.

It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.

a)

Intrapersonal communication

b)

Public communication

c)

Interpersonal communucation

d)

Small group communication

41.

In this type of communication you think and learn about yourself, talk and reason with yourself, and evaluate yourself.

a)

Public communication

b)

Interpersonal comunucation

c)

Online communication

d)

Intrapersonal communication

42.

In this communication, you think and learn about each other, talk and reason with each other, and evaluate each other.

a)

Intrapersonal communication

b)

Interpersonal communication

c)

Online communication

d)

Machine-assisted communication

43.

Having a face-to-face conversation with your friend is an example of what type of communication?

a)

Intrapersonal communication

b)

Interpersonal communication

c)

Small group communication

d)

Public communication

44.

You meet with your group mates to talk about your project. What type of communication do you have?

a)

Intrapersonal communication

b)

Interpersonal communication

c)

Small group communication

d)

Public communication

45.

In this principle of communication, all elements interact and affect each other.

a)

Communication has no opposite.

b)

Communication is dynamic.

c)

Communication is unrepeatable and irreversible.

d)

Communication is competence-based.

46.
Which of the following does not affect negotiation?
a)
Attitude
b)
Knowledge
c)
Interpersonal Skills
d)
Sociabilty
47.
Being able to stand up for your own rights in a calm and positive way is called?
a)
Verbal Communication
b)
Assertiveness
c)
Confidence
d)
Being Bold
48.
Exploring and analyzing options is a part of?
a)
Problem Solving
b)
Decision Making
c)
Negotiation
d)
Assertiveness
49.

Essence of communication is

a)

intent implementation impact

b)

thoughts feelings and emotions

c)

sharing caring and progressing

d)

interaction and reaction

50.

How we sit, stand, and use facial expressions all send nonverbal messages.

a)

True

b)

False

51.

Emotional intelligence is ________________________________.

a)

being smart about emotional situations

b)

the ability to understand, use, and manage our emotions.

c)

never getting angry

52.

A high EQ can predict success in social and emotional situation, help us build strong relationships, make good decisions, and deal with difficult situations.

a)

True

b)

False

53.

Emotion and mood are difficult to control. We DO NOT have the power to decide what mood is right for a situation, and then to get into that mood.

a)

True

b)

False

54.

What emotion are the eyes showing?

a)

Playful

b)

Comforting

c)

Irritated

d)

Boring

55.

What emotion are the eyes showing?

a)

Terrified

b)

Upset

c)

Arrogant

d)

Annoyed

56.

Listening improves business by

a)

Increases interpersonal trust

b)

Encourages timely feed back

c)

Increases perceptions of integrity

d)

improves costumer service and loyalty

e)

All of the above

57.

True or False: Communication is more than just talking face to face?

a)

True

b)

False

58.

What is Body Language?

a)

Postures, gestures, and facial expressions.

b)

The exchange of information through the use of words.

c)

Your words say one thing but your body language say another.

d)

Speak from your point of view.

59.

Good listening skills include what?

a)

Smiling and waving at people

b)

Yelling loud at people

c)

Writing in slang.

d)

None the above.

60.

Three Styles of Communication

a)

Aggressive, Active Listening, communication

b)

Passive, “I” Messages, Assertive

c)

Aggressive, passive, and assertive

d)

None of the above

61.

The exchange of information through the use of words or actions is

a)

Active listening

b)

Body language

c)

Communication

d)

Aggressive

62.

A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as

a)

Asserive

b)

Active listener

c)

Aggressive

d)

Passive

63.

Which of the following is considered a listening skill?

a)

Thinking before you speak

b)

Writing clear, simple statements

c)

Paying attention

64.

Two types of communication are:

a)

Verbs and Nouns

b)

Verbal and information

c)

Verbal and non-verbal

d)

Happy and sad

65.

An example of verbal communication is:

a)

Phone conversation

b)

Posture

c)

Eye contact

d)

Writing an email

66.

Which of the following is a barrier to communication?

a)

Message is not clear

b)

Not listening

c)

Lack of language skills

d)

All of the above

67.

Which is NOT important in effective communication?

a)

Wearing a red tie

b)

Making eye contact

c)

Using appropriate body language

d)

Using the appropriate tone

68.

A good, clear speaker…

a)

Understands what he/she wants to say

b)

Considers the audience and the setting

c)

Checks to assure understanding, and listens to responses

d)

All of the above

69.

We communicate by:

a)

Speech (Telephone call, conversations, etc)

b)

Visuals (Body language, facial expressions)

c)

Writing (Letter, emails, newsletters, etc)

d)

All of the above

70.

Includes gestures, facial expressions, and body positions

a)

Feedback

b)

Verbal Communication

c)

Dance

d)

Non-Verbal Communication

71.

What is the definition of communication?

a)

Act of transferring information from one person to another.

b)

Sending a letter to another person.

c)

Transmission of facial expression.

72.

A good communication must include which of the following elements?

a)

Sender, Talking, Writing

b)

Sender, Writing, Discussion

c)

Sender, Message, Recipient

73.

Which of the following is NOT the category of communication?

a)

Written communication

b)

Eye contact

c)

Non - verbal communication

74.

Which of the following is NOT a skill needed to be a competent communicator?

a)

Good vocabulary

b)

Attentiveness

c)

Coordination

75.

Which of the following is NOT the nature of interpersonal communication.

a)

Involves verbal and non-verbal

b)

Involves interdependent individuals

c)

Must be face to face communication

76.

Which of the following is NOT part of the listening process?

a)

Receiving

b)

Looking into another persons eyes

c)

Responding

77.

Process of evaluating involves?

a)

Judging the value of message

b)

Giving feedback to another person

c)

Remembering a message

78.

Which of the following is NOT a type of feedback?

a)

Formative feedback

b)

Summative feedback

c)

Informative feedback

79.

What is the primary tool involved in the receiving process?

a)

Notebook

b)

Ears

c)

Communication

80.

Process of understanding involves...

a)

Communicating with proper vocabulary

b)

Focusing on the speaker

c)

Learning the meaning of the message

81.

What are the characteristics for effective business communication

a)

Consideration

b)

Feedback Skills

c)

Modify the message according to the audience

d)

Courtesy

82.

Public Speaking Skills can connect with an audience through telling a story

a)

True

b)

False

83.

"Use simple language and easy sentences structure in composing message" this statement refers to?

a)

Make effective use of grapevine

b)

Clarity of Purpose

c)

Feedback

d)

Multiple channels of communication

84.

Interpersonal Communication Skills is exchange of information through verbal and non- verbal methods

a)

True

b)

False

85.

Postures, gestures, and facial expressions, to send messages is called (a)   .

86.

Nonverbal communication is getting messages across without using words.

a)

True

b)

False

87.

Expressing feelings, thoughts, or experiences with words , either by speaking or writing.

a)

Nonverbal Communication

b)

Verbal Communication

c)

Communication

d)

Body Language

88.

Communication is a (a)   way process or exchanging of information between the sender and the receiver of the message.

89.

Which of the following is an example of oral communication ?

a)

Newspapers

b)

Letters

c)

E-mail

d)

Phone Call

90.

Which of the following skills are important to communicate properly ?

a)

Reading

b)

Writing

c)

Speaking

d)

All of the above

91.

Live blood of any organization is

a)

Effective Communication

b)

Globalization

c)

Diversification

92.

Communication in business is marked by

a)

Informal

b)

Grape-Vine

c)

Formal

93.

Brain Drain is a part of message which is

a)

Sucessful

b)

Understood

c)

Misunderstood

94.

Message decoding is done by

a)

sender

b)

Receiver

c)

buyer

95.

Communication between the same hierarchies is called

a)

Upwards

b)

Horizontal

c)

Downwards

96.

Bypass is one of the communication barrier which belongs to the

a)

Socio-Psychological Barrier

b)

Semantic Barrier

c)

Physical Barrier

97.

Informal communication is also called

a)

Modern

b)

Oral

c)

Grape-Vine

98.

Communication is successful if feedback is

a)

Brain-drain

b)

Understood

c)

Positive

99.

denotative, meanings are

a)

Caustic meanings

b)

Analytical meanings

c)

Dictionary meanings

100.

When the people within the organization communicate with each other is..

a)

External Communication

b)

Internal Communication

c)

Horizontal Communication

101.

communication is a two-way process of reaching mutual understanding.

a)

True

b)

False

102.

Facial Expression is an example of verbal communication

a)

True

b)

False

103.

The communication process includes feedback and noise.

a)

True

b)

False

104.

The right encoding includes.....

a)

Ensure the quality of the communication channel

b)

Using understandable language

c)

Avoiding noise

105.

Written communication is an example of verbal communication

a)

True

b)

False

106.

Provide information needed to make decisions

is not one of the communication functions

a)

True

b)

False

107.

What is communication?

a)

process of transmitting the information

b)

process of changing information

c)

process of sharing thought, ideas and feeling

108.

According to Keyton, communication is....?

a)

process of transmitting information and common understanding

b)

process of exchanging information

c)

process of sharing thought and ideas

109.

Which is not the Model of Communication

a)

Laswell Model

b)

Aristotle Model

c)

Brain Model

110.

Message is a _________.

a)

visual image

b)

verbal utterance

c)

verbal utterance, visual image, and non-verbal behaviour

111.

Channel is one of the _____________ of communication.

a)

tool

b)

route

c)

way

112.

Feedback is a _____ and _________ to a message.

a)

idea and thought

b)

reaction and response

c)

idea and understanding

113.

What is intrapersonal communication?

a)

talking to yourself

b)

talking to other

c)

speaking in public

114.

What is interpersonal communication?

a)

talking to yourself

b)

talking to other people

c)

talking to public

115.

Aristotle model of communication is ?

a)

speaker -speech-audience

b)

speaker-message-audience-feedback

c)

speaker -message-audience-feedback-response

116.

Laswell communication model is?

a)

communicator-message-medium-receiver-response

b)

communicator-message-medium-receiver-feedback

c)

communicator -message-medium-receiver

117.

The following are the barriers in communication, Except.

a)

role

b)

culture

c)

tool

118.

Why culture is one of the barriers in communication?

a)

because different people have different culture

b)

because people have the same culture

c)

because living in one place

119.

Disabilities can be one barrier in communication because.

a)

people dont understand sign language

b)

people are able to understand disable people

c)

people are not understand disable people and their language

120.

in communication process, the most important things that you need to understand is?

a)

language

b)

action

c)

response

121.

Effective communication may lead you to a successful ____________.

a)

speaker

b)

audience

c)

listener

122.

I can use communication to solve conflicts with friends

a)

1 = Strongly disagree

b)

2 = Disagree

c)

3 = Neither agree nor disagree

d)

4 = Agree

e)

5 = Strongly agree

123.

I am able to express my ideas clearly when working in a group.

a)

1 = Strongly disagree

b)

2 = Disagree

c)

3 = Neither agree nor disagree

d)

4 = Agree

e)

5 = Strongly agree

124.

I am comfortable giving public speeches.

a)

1 = Strongly disagree

b)

2 = Disagree

c)

3 = Neither agree nor disagree

d)

4 = Agree

e)

5 = Strongly agree

125.

I can use the Internet to find highly reliable information.

a)

1 = Strongly disagree

b)

2 = Disagree

c)

3 = Neither agree nor disagree

d)

4 = Agree

e)

5 = Strongly agree

126.

Other people tell me that I am a good speaker.

a)

1 = Strongly disagree

b)

2 = Disagree

c)

3 = Neither agree nor disagree

d)

4 = Agree

e)

5 = Strongly agree

127.

My friends tell me that I am a good listener.

a)

1 = Strongly disagree

b)

2 = Disagree

c)

3 = Neither agree nor disagree

d)

4 = Agree

e)

5 = Strongly agree

128.

Others listen to my opinions in group meetings.

a)

1 = Strongly disagree

b)

2 = Disagree

c)

3 = Neither agree nor disagree

d)

4 = Agree

e)

5 = Strongly agree

129.

People rely on me to find the information they need.

a)

1 = Strongly disagree

b)

2 = Disagree

c)

3 = Neither agree nor disagree

d)

4 = Agree

e)

5 = Strongly agree

130.

I am good at delivering speeches.

a)

1 = Strongly disagree

b)

2 = Disagree

c)

3 = Neither agree nor disagree

d)

4 = Agree

e)

5 = Strongly agree

131.

I can effectively lead groups to discuss problems.

a)

1 = Strongly disagree

b)

2 = Disagree

c)

3 = Neither agree nor disagree

d)

4 = Agree

e)

5 = Strongly agree

132.

I make friends easily.

a)

1 = Strongly disagree

b)

2 = Disagree

c)

3 = Neither agree nor disagree

d)

4 = Agree

e)

5 = Strongly agree

133.

I am skilled at using computers to communicate with others (e.g., using Line, Zoom, Facebook, Twitter, Instagram, and other communication tools).

a)

1 = Strongly disagree

b)

2 = Disagree

c)

3 = Neither agree nor disagree

d)

4 = Agree

e)

5 = Strongly agree

134.

I can speak English with other foreigners without fear.

a)

1 = Strongly disagree

b)

2 = Disagree

c)

3 = Neither agree nor disagree

d)

4 = Agree

e)

5 = Strongly agree

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