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WorksheetsManagement In action
Total questions: 113
Worksheet time: 57mins
The transfering of work from a specific area of the company ( e.g. accounting, manufacturing) to an outside supplier, which can be done to a company that is located in the home country or anywhere else is called______.
Offshoring
Outsourcing
Globalization
Accounting is an example of a____________.
back-office job
service provider
blue collar job
The manager didn't expect such a (a) after he announced a joint venture with the competitors.
The CEO will try to cut (a) in half by reducing working hours.
Large-scale terminations of employment that are unrelated to job performance is known as___________________.
job creation
labor costs
layoffs
Moving operations from the country where a company is headquartered to a country where pay rates are lower and the necessary skills are available.
Foreign markets
Offshoring
Outsourcing
A planned reduction in the number of employees needed in a firm in order to reduce costs and make the business more efficient is called____________.
layoff
unemployment
downsizing
A benefit of offshoring for developing countries is (a) as it helps to reduce unemployment rates.
Customer name, credit limit, accounts recievable balance, and a log of the financial habits of a person who buys on credit is called_______.
investor friendly
corporate financial information
credit records
Cars, buildings, and technological equipment is an example of ______________ a company has.
assets
demand
data
It is a temporary business association between two or more persons or organizations for profit without forming a permanent partnership.
Help-desk support
Joint venture
Partnership
Exports that are not handled directly by the manufacturer or producer but through an export agent or freight forwarder (intermediaries)
License
Direct export
Indirect export
The company sells directly to a customer in another country.
Direct export
Agreement
Indirect export
An agreement in which one firm gives another firm the right to produce, sell or market its product in a specific country or region.
Joint venture
Licensing agreement
Direct export
Employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession
Knowledge workers
Blue collar workers
White collar worker
What are the two (2) types of outsourcing?
Third Party
Shared Service Center
First Party
Core Service Party
Type of outsourcing that is owned by a service provider, a local entity or part of a global group
Third Party
Shared Service Center
First Party
Core Service Party
Type of outsourcing that is providing services to clients of the service provider
Third Party
Shared Service Center
First Party
Core Service Party
Type of outsourcing that is providing services entirely to affiliates and subsidiaries, or more rarely to clients of the mother company
Third Party
Shared Service Center
First Party
Core Service Party
Strategy in outsourcing that has multiple vendors for client's
outsourced project.
(a)
Strategy in outsourcing where company puts out a call for a project; best
solution/submission is accepted and contracted.
(a)
Strategy in outsourcing where vendor in the same home country as
client
(a)
Strategy in outsourcing where vendor in a country “close” (geographic and/or cultural proximity) to client's home country
(a)
Strategy in outsourcing where vendor and client are in different countries
e.g. Philippines and USA
(a)
Which is NOT true about Core Activities-Tasks-Processes?
Primary process or product of the business
Tasks that deliver the primary product, the
Support activities, processes, functions
Which is/are true about Core Activities-Tasks-Processes? Choose all correct options.
Primary process or product of the business
Tasks that deliver the primary product, the
Support activities, processes, functions
“Essential, defining activities of an organization,” what it needs to keep enhancing to improve competitive advantage
Which NOT to outsource? Choose all correct options.
Design
Product Development
Process
“Recipe”
none of the above
Give one (1) typically outsourced
Activities-Tasks-Processes?
ex. IT OUTSOURCING
(a)
What product or service do you thing an IT professional should outsource? Give at least one.
Type of outsourcing that is wholly-owned by the
mother company
Third Party
Shared Service Center
First Party
Core Service Party
In fact the relationship between HRIs work and clients is always like?
close relationship
long-term relationship
short-term relationship
none of the above
When does pollution occur?
Every seven years
when pollutants contaminate the Earth, causing changes that affect regular lifestyles.
when oxygen is released in the atmosphere
A project sponsor is usually
The CEO of the company
Departmental Manager
Head of Departments
All of the above
The potential workers that are available outside who could be employed by the company is called ___________.
gig workers
labourers
labor force
marketplace
Which of the following is NOT a competitive challenge within the Human Resources Management framework?
Changes in the marketplace
Globalization
Technology
Employee rights
Increasing interdependence of nations and peoples across the globe.
Infrastructure
Globalization
Interdependence
Specialization
Why do organisations hire IT consultants?
(Select all applicable options)
To get an independent view on and analysis of problems
To get access to the expertise, which is not available in-house
To save money by not employing new workers in-house
Because IT consultants are typically better than in-house IT specialists
Select the correct statement(s) about the relationship between Business analysis (BA) and IT Consulting:
BA and IT Consulting are totally different activities
BA and IT Consulting are generally different activities, but share similar investigation methods and approaches
BA and IT Consulting are pretty much the same
IT Consulting is a general area, and some IT Consulting projects can be explicitly about BA
Select the correct name(s) of the consulting fee model(s) from the following:
Fixed fee model
Consulting fee plus reward
Consulting fee plus expenses
Fixed fee plus expenses model
When defining the scope and objectives of a consulting project, the consultant should take into account:
(Select all applicable options)
The investigation approach preferred by the client
Capabilities of the client organisation
Business objectives of the client organisation
Available resources of the consulting firm
Select the framework(s), which can be used by a consultant when defining the scope of a consulting project.
No-Future framework
Future-Now framework
PES framework
PEK framework
Harmonisation of an organisational IT environment means the following:
The organisation should buy all new hardware
The organisation should only get rid of old hardware
Organisational hardware should be aligned to some principles (e.g. same brand, similar configurations)
Organisational hardware and software should be aligned to some principles
Organisational hardware, software and IT management processes should be aligned to some principles
The organisation accepts risks and their consequences. Additionally, the organisation decides to set aside a sum of money as a protection against a probable loss. This risk management strategy is called:
Risk avoidance strategy
Risk retention strategy
Risk avoidance strategy
Risk reduction strategy
Risk transfer strategy
Select the weaknesses of the MoSCoW technique
It doesn't help decide between multiple requirements with same rank
Lack of rationale around how to rank competing requirements: why something is must rather than should
It is impossible to apply this technique in combination with other prioritisation techniques
Potential for political focus on building new features over technical improvements (such as refactoring)
What is a hidden requirement?
(Select the correct answer)
A missed requirement
A requirement intentionally hided by the stakeholders
A requirement that is generated in order to accomplish other requirements
A requirement not related to the problem and solution in question
What is probing in IT consulting?
(Select the correct answer)
A form of experiment
A software development approach
A form of questioning
An approach to report writing
"It is not enough to just do your best or work hard. You must know what to work on."
Joseph M. Juran
Peter Jones
Philip B. Crosby
William Edwards Deming
It is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied need.
Quality Management System
Quality
Total Quality Management
Traditional Approach
Which is not a barrier to TQM implementation?
Incompatible organizational structure and isolated individuals and departments
Paying inadequate attention to internal and external customers.
Lack of resources needed for implementation
Ineffective measurement techniques and lack of access to data and results.
He was the first to incorporate the human aspect of quality management which is referred to as Total Quality Management.
Philip B. Crosby
Joseph M. Juran
Peter Jones
William Edwards Deming
He is the “Fun Uncle of the Quality Revolution"
Philip B. Crosby
William Edwards Deming
Peter Jones
Joseph M. Juran
TQM was developed by ____________, a management consultant whose work had a great impact on Japanese manufacturing
William Edwards Deming
Philip B. Crosby
Joseph M. Juran
Peter Jones
Which of the following is not part of the key elements of Total Quality?
Obsession with Quality
Short-term Commitment
Employee Involvement and Empowerment
Continual Process Involvement
_____________ is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training.
Total Quality Management
Quality
Traditional Approach
Quality Management System
It involves expanded views and an understanding of the seemingly individual yet truly interdependent elements that compose the larger system, the company.
Theory of Profound Knowledge
Theory of Zero Defects
Theory of Quality Revolution
Theory of Quality Control
The totality of characteristics of an entity that bear on its ability to satisfy stated and implied need.
Quality
Quality Management System
Traditional Approach
Total Quality Management
Service Quality Dimensions components, select as many as applicable:
Accuracy, Completeness
Convenience
Consistency
Courtesy
Timeliness
According to Aristotle, "Quality is not an act, it is a ________."
Attitude
Habit
Experience
In a traditional management set up, what is basically aimed to be maximized.
Consumer needs
Profits
Quality approach
Product Quality Dimensions (Eight Dimensions of Quality), select as many:
Performance, Features
Perceived Quality, Aesthetics
Serviceability, Conformance
Flexibility, Durability
Convenience, Completeness
"Do It Right the First Time"
William Edwards Deming
Philip Crosby
Joseph M. Juran
It refers to the value a company promises to deliver to customers should they choose to buy their product.
Value Proposition
Sales
Advertising
Marketing Strategy
The value proposition provides a declaration of intent or a statement that introduces a company's brand to consumers by telling them what the company stands for, how it operates, and why it deserves their business.
True
False
It is defined as the willingness and ability of consumers to purchase a quantity of goods and services in a given period of time, or at a given point in time.
Consumer demand
Purchasing
Push Selling
Marketing
Salesperson plays a big role in the success of a business.
True
False
Salespeople who use this approach are warm and friendly and try to connect to the customer at an emotional level.
The Instant Buddy
The Guru
The Networker
The Consultant
They try to get the customer to buy by displaying a great knowledge of the product category and why and how his product better than that of a competitor.
The Instant Buddy
The Guru
The Networker
The Consultant
Salesperson that has a large web of friends, of coworkers, of salespeople of competitors, customers and anyone else he meets.
The Instant Buddy
The Guru
The Networker
The Consultant
Salesperson who uses this approach tries to combine both the buddy and the guru approaches.
The Instant Buddy
The Guru
The Networker
The Consultant
Salesperson who often scare the customer into buying a product.
The Instant Buddy
The Hard Seller
The Networker
The Consultant
It refers to raising awareness of the benefits or USP of a company’s products and services after understanding the requirements of the target customers.
Product Selling
Concept Selling
1. What does MBA stand for?
Master in Business Administration
Master in Business Assistant
Master in Banking Administration
Master in IT management
2.Which of the following one of example course offered in MBA?
Marketing Management
Education pedagogy
Hospitality skills
IT skills
3.Which of the following career is expected after studies MBA in the next few years?
Chief Operations Officer
Entrepreneur
Management Consultant
All of the answers
4. …………………….is ideal for students from any academic or professional background who want greater career versatility, corporate leadership, managerial positions, or business ownership and for students who want highly advanced expertise in a particular field.
MBA
DIM
BHCM
DHM
5. What is a business?
Any activity that provides goods or services to consumers for the purpose of making a profit.
Activity that provides goods to consumers and not making profit.
Activity that focus on delivering services to consumers and not making profit.
Any activity that provides goods and services to consumers without generate profits.
6. Which one is TRUE about management?
Plans, organizes, controls, and leads.
Transforms resources into products without profit.
Plans to fail the company.
Provides knowledge and ideas to hack system.
7.What is an entrepreneur?
A person who organizes and operates a business or businesses.
A person who is work with government
A person who works for someone else in order to learn skills.
A person who work as doing filing in human resource department.
8.Which of the following is NOT a suggested major for human resources managers?
Labor relation
Accounting
Personal administration
Organizational communication studies
9._____________ is the study of people’s vital statistics, such as their age, gender, race and ethnicity, and location.
Demographic
Technology
Economic
Transportation
10. MBA provides a comprehensive grounding in general management theory with a focus on strategy, decision-making, entrepreneurship and leadership.
YES
NO
This side is more logical, objective, and emphasizes the parts or the details.
Intentional
Strategic
Systematic
Logical
Means a common understanding of ideas between the sender and the receiver.
Relationship
Communication
Connection
Construction
In the 85/15 rule, if 15% refers to the result of the behavior of the employee, what is 85% of the problems in organization?
Lack of budget
Faulty Systems
Inconsistent Leaders
Lack of Training
It is customer oriented management philosophy and strategy.
Total Quality Management
Quality Management
Service Quality
Strategy Management
He advocated dividing the labor required to make a product into simple, repetitive task in order to develop worker skills, save time and use specialize tools.
Frank and Lilian Gilbreth
Adam Smith
Joseph Juran
Deming Edward
This side is more creative, subjective, and focuses on the big picture.
Strategic
Systematic
Logical
Intentional
Implementation often comes with additional training costs, team-development costs, infrastructural improvement costs, consultant fees and the like.
Production Disruption
Discourages Creativity
Quality is Expensive
Demands a Change in Culture
He modified the Plan, Do, Study, Act (PDCA) and advocated the extensive used of statistical quality control theory to Japanese.
Kaoru Ishikawa
Joseph Duran
Deming Edwards
Adam Smith
Implies honesty, morals, values, fairness and adherence to the facts and sincerity.
Trust
Leadership
Teamwork
Integrity
Is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (internal or external).
System
Approach
Process
Training
This side is more logical, objective, and emphasizes the parts or the details.
Intentional
Strategic
Systematic
Logical
Means a common understanding of ideas between the sender and the receiver.
Relationship
Communication
Connection
Construction
In the 85/15 rule, if 15% refers to the result of the behavior of the employee, what is 85% of the problems in organization?
Lack of budget
Faulty Systems
Inconsistent Leaders
Lack of Training
It is customer oriented management philosophy and strategy.
Total Quality Management
Quality Management
Service Quality
Strategy Management
He advocated dividing the labor required to make a product into simple, repetitive task in order to develop worker skills, save time and use specialize tools.
Frank and Lilian Gilbreth
Adam Smith
Joseph Juran
Deming Edward
This side is more creative, subjective, and focuses on the big picture.
Strategic
Systematic
Logical
Intentional
Implementation often comes with additional training costs, team-development costs, infrastructural improvement costs, consultant fees and the like.
Production Disruption
Discourages Creativity
Quality is Expensive
Demands a Change in Culture
He modified the Plan, Do, Study, Act (PDCA) and advocated the extensive used of statistical quality control theory to Japanese.
Kaoru Ishikawa
Joseph Duran
Deming Edwards
Adam Smith
Implies honesty, morals, values, fairness and adherence to the facts and sincerity.
Trust
Leadership
Teamwork
Integrity
Is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (internal or external).
System
Approach
Process
Training
What is Lump Sum contract disadvantage?
There is incentive for contractor for early completion.
Easy to manage agreement
Contractor responsible for cost overruns of project.
Cash flow for the project is easier
types of cost reimbursement contract:
lump sum
cost plus fixed fee
measurement contract
procurement
Factors in considering type of contract :
Finance available
Employer’s/client requirements
Type of project
Time constraints
All answer correct
Factors in considering type of contract except
Size and complexity of project
Time constraints
Total budget
Availability of supervision
What is the main task/responsibility of contractor?
To estimate cost of a project and monitor the actual cost during the construction.
To complete the project accordance to the design, required quality, in the time allowed, and agreed price.
To design the project and ensure it meets the requirements of the client.
Consultant has a wide knowledge and professional in giving advices to client. Please choose any 3 of advices below that consultant give to client.
(can tick more than 1 answer)
Design of a project
Authorities
Safety and welfare regulations
Costing
Which of the following contract is for building works?
(Can tick more than 1 answer)
PWD
Fidic
Pam
IEM
Standard Forms of contract for M&E works
(can tick more than 1 answer)
TNB consitions
PAM form
FIDIC
IEM conditions
The advantages of Traditional Method / Design-Bid-Build are
(Can tick more than 1 answer)
Come out with high quality works.
Client may obtain the best or lowest price
Easier to be adopted
Single - source management
Design and build method.......
Unique procurement route.
Common method that has been used in construction industry.
Requires constant involvement of the client.
Can be seen as giving a single point of responsibility for delivering the entire project.
