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Worksheetsworkplace stress
Total questions: 112
Worksheet time: 5hrs 34mins
This type of stress is ongoing over a long period of time.
Acute
Chronic
Which of the following is a physical sign of stress?
rapid heartbeat
sweaty palms
nausea
all of the answers are signs of stress
All stress is bad.
True
False
This type of stress is positive stress.
Eustress
Distress
This type of stress is negative stress.
Eustress
Distress
Buying your first home is an example of ________ stress.
Eustress
Distress
T/F: Your body can benefit from small amounts of stress.
True
False
Losing your keys is an example of what type of stress?
Major life change
Catastrophe
Everyday problems
Environmental problems
What is a stressor?
A disease.
Your little brother or sister.
An irritant.
Is a source or cause of stress.
What is anxiety?
is a exaggerated fear of specific situations or objects.
is a rapid heartbeat, sweating, trembling, fear of losing control, shortness of breath, nausea.
is restlessness, tiredness, difficulty concentrating, irritability, muscle tension, sleep disturbance.
The feeling of dread, similar to fear. It may include worry, concern, stress, or nervousness.
What is a coping skill?
Strategies you put into place to help you manage stress
Running away from all of your problems
Anything that causes stress
Which of the following is a behavioral change to stress?
overeating
muscle tension
nervousness
impatient
Select two statements referring the meaning of stress at workplace
Individual problem tied to the personality and emotional
A problem induce by management shortcomings and poor supervision
Emotional state resulting from similarity perception between the level of occupational and ability
Availability of other rewarding employment or one's professional skills
When dealing with stress, which of the following is an example of a counterproductive coping technique?
Exercising
Meditation
Binge eating
Yoga
Being easily annoyed and unusually irritable can be an emotional warning sign of too much stress.
False
True
Losing weight can be a sign of too much stress
True
False
The Occupational Health and Safety Act was introduced in...
2003
2004
2005
2006
Whose responsible for providing training in regards to polices, procedures and risk assessment?
Clients
RMIT
Employees
Employers
Which of these is the most common cause of workplace injury?
Slips and falls
Lifting, pushing, pulling or bending
Electricals
Operating machinery
In terms of workplace safety, hazards and risks mean the same thing.
True
False
Workplace safety laws only apply to situations where physical injury has occurred or is at risk of occurring.
True
False
We don't count mental health/stress related issues when looking at workplace incidents.
True
False
Dangerous chemicals are still considered a risk when they are clearly labelled and stored correctly.
True
False
Which of the following is a key responsibility of employees, rather than both employers and employees?
Providing training on policies and procedures
Using machinery/equipment in the manner in which training was given.
Taking steps to ensure a workplace is as free from hazard as possible
Reporting identified risks
What does emotions and mood embodies?
What activates emotions?
Name the basic six emotions.
Which of the following are the sources of emotion and mood?
Sleep
Gender
Exercise
All of the above
Mention the six emotions that are affected due to workplace.
Complete the following sentence.
The _____________ emotions can lead to frustration and dissatisfaction whereas _______________ can lead to promotion and happiness.
(a)
Name any two elements of Emotional Intelligence.
(a)
What are the ways to improve EI?
Listen, empathize and reflect
Listen, detachment
suggest own opinion without giving the chance to speak
How many stages are involved to become emotionally intelligent? Name any one.
4 stages and Emotional Management
5 stages and emotional weightage
In which stage...
the person differentiates between emotions and identify its affect on their thought process.
Emotional understanding
Emotional Management
Emotional Assimilation
Suggest a strategy to deal with stress at workplace.
Share about a time when your mood affected your performance at workplace.
These are some simple workplace habits and time management.
Set clear milestones
Plan and prioritize
Communicate better
Plan your meetings well
Industry and trade organizations may also sponsor websites and print publications.
Information Sources
Information Issues
Maintaining Information
Information Needs
If you’ve started a project or task, make sure that it reaches the last, final stage with utmost quality.
True
False
You will likely identify several areas in which your business relies on your ability to develop accurate sources of information.
Information Sources
Information Issues
Maintaining Information
Information Needs
Work on one task at a time and do everything to keep it less stress and less prone to mistakes or rework.
Yes
No
Maybe
As human beings, we have a habit of shooting for the stars and the same reflects in the goals we set.
Set clear milestones
Plan and prioritize
Communicate better
Plan your meetings well
Missing opportunities and running afoul of regulators can cost you time and money that you cannot afford to lose.
Information Sources
Information Issues
Maintaining Information
Information Needs
Effective communication is a practice that makes you certain about things at work.
Set clear milestones
Plan and prioritize
Communicate better
Plan your meetings well
A good way to ensure that information remains up-to-date and accessible.
Information Sources
Information Issues
Maintaining Information
Information Needs
Meetings is a common practice in almost every workplace.
Set clear milestones
Plan and prioritize
Communicate better
Plan your meetings well
Workforce planning involves all the following except?
Organizing the training of staff
Forecasting future personnel requirements
Examining production plans in a factory
Preparing and maintaining personnel records
Interview Question: What changes have you made in working with others to be more effective at work? This question will help the interviewer to learn more about the candidate?
Professional characteristics
Team skills
Goals for the future with the company
Dedication to completing a project
Employers are required to provide full-time employees wit
Pensions
Holiday leave
Sick leave
Health insurance
Quality-driven leadership leads to?
Unhappy employees
Break down of the team
Employee layoffs
Competitive edge
The activity that presents a prime opportunity to expand the knowledge base of all employees is?
Promotion
Workplace training
Retention
Union participation
The process of collecting and analyzing information to determine the training requirements that would enable a target group of employees to meet or exceed the performance requirements of their roles within the organization is called a ?
Job organization
Job description
Needs assessment
Job evaluation
With Internet technology, we have the capability to connect in real-time with people from all over the world using a ?
Corporate meeting
Professional conference
Skills seminar
Webinar
With a cafeteria plan, employees can choose ?
The hours that they want to work
From among benefits of equal value
The type of payment plan they want
Random days off from work
Which of the following is not a step to establish pay rates?
Conduct a job evaluation
Compare pay grades to similar businesses
Research through market analysis
Preform a job analysis and job evaluation
An employee takes a shortcut to complete a task at work. The result of this action is poorer customer service. This is an example of ?
Workplace efficiency
Serice exceeding company expectations
Deficiency of knowledge
Deficiency of execution
The employee appraisal process will not result in ?
Reduction in employee stress related to not knowing where they stand with the company
Increased personal satisfaction for the employee
New job searches by the employee
Opportunities for employees to identify career goals and develop skills
Safety in the workplace is required by ?
National Labor Relations Act
OSHA laws
Employee Privacy Laws
National Labor Laws
The Americans with Disabilities Act (ADA) prohibits discrimination against people with disabilities in regard to all the following services at a hotel except ?
Wide enough door entries
Line of credit
Elevator
Accessible shower
The act passed in 1947 to rebalance the power between labor and management and to ensure a healthy labor-management environment is the ?
Wagner Act
National Labor Fair Standards Act
Landrum-Griffin Act
Taft-Hartley Act
An independent federal agency that administers the basic law governing relations between labor unions and the employers, whose operations influence interstate commerce, is the ?
Affirmative Action Law
Equal Pay Act
Collective Bargaining Process
National Labor Relations Board
Change can't be eliminated, so managers must learn to ________ successfully.
ignore it
avoid it
manage it
work around it
Which of the following is an example of a technology change within an organization?
workers wanting flexible hours
workers using new software
workers wanting to telecommute
forming teams to complete tasks
Which of the following is an organizational structure change?
a new way to package chocolate cake
changing who reports to whom
resentment of bosses by employees
the building of a new workshop
Falling interest rates are an example of what kind of external force that causes a company to need to make an organizational change?
marketplace competition forces
labor market forces
government laws and regulations
economic forces
Which of the following is an external force that would cause a company to make an organizational change?
the naming of a new CEO
a widening span of control for managers
an organization-wide restructuring
a booming economy
In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.
change managers
nonmanagerial employees
change agents
managers
Which of the following is a term borrowed from the physical sciences that accurately describes people's resistance to change?
uncertainty
inertia
energy
momentum
Which of the following is NOT a common reason that people resist change?
habit
concern over personal loss
uncertainty
overconfidence
Managers typically implement programs to reduce resistance to change when employees ________ in some way.
become dysfunctional
are challenged
become uncomfortable
become self-satisfied
A technique that helps employees deal with change that appeals to their sense of logic is ________.
education and communication
manipulation
co-optation
coercion or threats to employees
A technique that helps employees deal with change that includes them in the decision-making process is ________.
education and communication
participation
negotiation
coercion
When an entire workforce threatens to go on strike to protest a work change, managers might try this method of reducing resistance to change.
facilitation and support
negotiation
education and communication
participation
Which method of reducing resistance to change is mostly likely to backfire on the manager who uses it?
education and communication
manipulation
participation
negotiation
Stress in the workplace is an adverse reaction that people have in response to ________.
demands, constraints, and opportunities
having too much confidence in oneself
too much ambition
lack of ambition
Which statement is correct?
Stress can be bad or good.
Stress is always bad.
Stress can never be good.
Stress is always good.
Potential stress can become actual stress when the outcome of an event is uncertain and ________.
in doubt
hard for the individual to understand
not important to the individual
important to the individual
Stress has ________ symptoms.
only psychological
only psychological and behavioral
psychological, behavioral, and physical
only physical
Adverse psychological effects of stress include ________.
rapid speech
absenteeism
boredom
elevated heart rates
Behavioral effects of stress include ________.
procrastination
metabolism changes
absenteeism
job dissatisfaction
An employee's blood pressure rises, indicating a(n) ________ symptom of stress.
psychological
physical
emotional
behavioral
To reduce stress managers need to make sure that employees ________.
have jobs that match their abilities
maximize their productivity
don't work too few hours
don't work too many hours
To reduce stress managers need to make sure that employees ________.
have jobs that match their abilities
maximize their productivity
don't work too few hours
don't work too many hours
________ is the process of taking a creative idea and turning it into something useful.
Creativity
Innovation
Imagination
Inspiration
________ actively support innovation and every step of the process that leads to innovative ideas.
All managers
Champion managers
Idea managers
Idea champions
Which is the followings is NOT the characteristic of learning organization?
Holds a shared vision
Discards old way of thinking
Communicates closely
Views organization as system of relationships
Which of the following are characteristics of successful entrepreneurs?
Creative, work hard, self-confident
Goal-oriented, will to work while others play, highly motivated to succeed
Strong desire to have control, high energy levels
All of the Answers
Following are the notable entrepreneurs in Malaysia , EXCEPT
Neelofa
Datuk Vida
Aliff Syukri
Jack Ma
The process of starting and managing your own business.
Entrepreneur
Entrepreneurship
Franchising
This is an advantage of Entrepreneurship
Flexible work hours
You are your own boss
Recognition
Do something that you always wanted to do
all of the above
The following are all disadvantage of entrepreneurship, EXCEPT?
High risk of business failure.
Possibility of low/no income
Potential for high income
Stress
Long work hours
This is a business owned by one person
Partnership
Corporation
Franchise
Sole Proprietorship
Limited Liability Company
A __________ is a tangible good, something you can touch.
Customer
Service
Advertisment
Product
Most start-up funding for new business will come from:
A bank
A personal savings account
A shark
A friend
What is an Entrepreneur?
An entrepreneur is a group of people who undertakes the risk associated with creating, organizing, and owning a business
An entrepreneur is an individual who undertakes the risk associated with owning a business
an entrepreneur
An entrepreneur is an individual who undertakes the risk associated with creating, organizing, and owning a business
The internet is a great tool for starting and running a business.
True
False
Which is the correct definition of a corporate/intrapreneur?
these types are seen to do innovative/ creative things within the workplace
they run their own business
involves individuals with innovative solutions to society’s most pressing social problems
Crowdfunding is the practice of funding a project or venture by raising many small amounts of money from a large number of people, typically via the Internet.
True
False
Universally mentioned rewards when you become an entrepreneur are listed below, EXCEPT
flexibility
income
recognition
growth
Success stage firms show consistently growing financing performance, usually with slowly rising sales.
True
False
SME stands for (a)
90 percent of new businesses fail within 2 years.
True
False
