WorksheetsCommunication Styles Exam
Total questions: 20
Worksheet time: 10mins
Name
Class
Date
1.
Which of the following is NOT a method of organizing information when writing a speech?
a)
Flash Cards
b)
Diagrams
c)
Flow Chart
d)
Outline
2.
Which of the following are the two types of listening?
a)
Casual and Business
b)
Assertive and Passive
c)
Active and Passive
d)
Postive and Negative
3.
Tyler and Kimberly are talking about which gift they should buy their parents for their anniversary. Tyler is not willing to compromise on his gift idea. This is an example of which of the following communication styles?
a)
Passive
b)
Aggressive
c)
Passive-Aggressive
d)
Assertive
4.
Chris and Susan are discussing their plans for the football game tomorrow night over the telephone. Which of the following would the telephone be considered in the scenario?
a)
Information Source
b)
Message
c)
Channel
d)
Receiver
5.
Which of the following is the correct format for a speech?
a)
Introduction, Body, Closing
b)
Ancedote, Body, Conclusion
c)
Introduction, Body, Conclusion
d)
Ancedote, Introduction, Closing
6.
Zhaire has been asked to speak at an event and is trying to identify who will be in attendance. Which of the following should he take into consideration when identifying the audience?
a)
The day of the week that the speech will occur
b)
The age group of the audience
c)
The speaking fee
d)
length of the speech
7.
Which of the following is NOT a tip for communication in the workplace?
a)
Check for grammar and spelling errors in a written document
b)
Being very casual in the workplace
c)
Proof read read all written documents
d)
Keep criticism positive and constructive
8.
Which of the following is NOT a scenario where someone would need to use professional communication skills?
a)
Talking with friends at lunch
b)
Having lunch with a client
c)
Emailing a co-worker
d)
Presenting a speech at a luncheon
9.
Which of the following is NOT true about the use of humor?
a)
Humor is encouraged in all situations
b)
Humor allows for a more friendly approach in certain situations
c)
Humor can break through the stress in certain situations
d)
Humor is discouraged in certain situations
10.
Which of the following is NOT a component of paralinguistics?
a)
Tone
b)
Pitch
c)
Inflection
d)
Facial Expressions
11.
Using open body language helps send which kind of message?
a)
Negative
b)
Aggressive
c)
Closed
d)
Positive
12.
Which of the following is NOT an example of non-verbal communication?
a)
Facial Expressions
b)
Gestures
c)
Eye Contact
d)
Talking
13.
Which of the following types of listening occurs in a more formal setting?
a)
Passive listening
b)
Informal listening
c)
Active listening
d)
Aggressive listening
14.
Which of the following is the process the listener takes to assess the information received from the speaker?
a)
Evaluating
b)
Proccessing
c)
Understaning
d)
Comprehending
15.
Which of the following communication styles includes the desire to avoid conflict but still tries to manipulate the situation so the outcome is in their favor?
a)
Passive
b)
Aggressive
c)
Passive-Aggressive
d)
Assertive
16.
Which of the following communication styles can involve manipulation or intimidation to achieve an end goal?
a)
Passive
b)
Aggressive
c)
Passive-Aggressive
d)
Assertive
17.
Which of the following is a communication style?
a)
Passive-Assertive
b)
Passive-Aggressive
c)
Aggressive-Assertive
d)
Aggressive-Passive
18.
Which of the following refers to the way a message is conveyed?
a)
Communication Styles
b)
Text Delivery System
c)
Optimal Message Repsonse
d)
Listening Process
19.
In the Shannon-Weaver Model, which of the following is physical interference such as loud sounds which could impact the reception of a message?
a)
Experience
b)
Noise
c)
Chatter
d)
Construction
20.
When making decisions, a person should try to avoid which of the following?
a)
Getting help from a peer or collegue
b)
Listening to impulses
c)
Identifying the issues associated with each dicision
d)
Making a diagram
100 %
