Font size
WorksheetsCross Cultural Issues
Total questions: 145
Worksheet time: 1hrs 14mins
Choose 5 most valuable languages in the future (more than 1 option)
Russian
Japanese
Chinese
Korean
Arabic
What language does the majority speak in South America?
American English
Portuguese
French
Spanish
What countries are working towards a future in which they are both global economic hubs and have a famous mega city like Neom?
Spain and France
Saudi Arabia and the UAE
Algeria and China
China and the UAE
What language was one day the lingua franca across the bigger part of continental Europe?
Spanish
Polish
French
German
Today ____ skilled labor has been traveling around the world engaging in massive business projects and working at some of the biggest companies and a huge portion of the global tech industry is outsourced to ____.
Indian, India
Arabic, Algeria
Spanish, Spain
French, France
How many countries are included in BRICS?
4
5
3
6
There are more than 1 billion who speak Mandarin natively. So, what country can China surpass as an economic superpower?
the UK
the USA
Canada
India
What country initiated the first BRIC meeting?
Brazil
Russia
India
China
What country joined in 2010?
South America
Saudi Arabia
Somalia
South Africa
If one BRICS summit is in India, where will the next summit take place?
Russia
China
Brazil
South Africa
What are common BRICS issues? (choose more than 1 option)
environmental disputes
secret plan creation
political and economic issues
educational affairs
cultural cooperation
What official body was created in BRICS?
International Monetary Fund
Language Exchange Club
New Technologies Pull
New Economic Fund
New Development Bank
What is NOT a BRICS goal?
bloc nature
solidarity
transparency
increment
What is BRICS cultural orientation? (choose more than 1 option)
Eastern culture traditions should dominate
Cross-cultural interaction
Southern culture traditions should be the main focus
Cultural cooperation
What countries are potential candidates to BRICS? (choose more than 1 option)
Turkey
Argentina
Egypt
Iran
Who is sous-sherpa?
an official envoy, especially a high-ranking diplomat who represents a state
a person whose work consists of supporting management, including executives
a senior official who undertakes hefty work load for the summit preparation
a legislator in many countries and regions
What do you think is an official language of BRICS?
English
Russian
official languages of the member countries
Esperanto
Reasons for Traveler to learn local customs and etiquette include....
being able to be part of native culture in the future
to be respected, loved and honored by locals
It’s a nice way to bridge the gap between cultures and natives often appreciate the attempt
Cross-cultural communication……
Can’t help us very much
Can help us understand only the people from our country
Can help us understand the differences that separate people from other culture
Can’t avoid culture shock
Culture shock is a feeling..................
Happiness because you are in a new place
Of confusion, doubt or nervousness caused by being in a place that is the same from where you live
Is a serious problem caused by your friends
Of confusion, doubt or nervousness caused by being in a place that is different from where you live
In India, shaking the head left and right (Head wobble) means…..
No
May be
Yes
a man with a beard, wearing dirty jeans, and carrying a backpack comes into the 5-star hotel where you’re working. What do you do?
Ask him what he wants
Ignore him
Ask him politely to leave
Treat him like any other guest
You are talking to a visitor from Britain. Which of these questions do you ask him or her?
How old are you?
How much do you earn?
What part of Britain do you come from?
Are you married?
Mr. Manuel Fernandez Garcia doesn’t reply when you say “Good morning, Mr. Manuel” to him. This is probably because ....
He didin’t hear you
You didn’t look at him when you spoke
He’s rudely ignoring you
You’ve called him by the wrong name
Guests have to remove their shoes at the entrance of any Japanese-style accommodation. Slippers are worn inside, except on the tatami matting, so bring thick socks if the weather is cold. This practice indicates that …
Japanese don't trust foreigners easily
Inside is associated with comfort, purity, and cleanliness
Japanese custom is much more valuable than others
When you travel to Korea, local people will have lack of eye contact during conversation. Koreans do not like to look directly at people, since it is regarded as...
Confrontational
Too friendly
Embarrassing
When making a long journey, it is not uncommon for Turks to throw a glass of water after your vehicle. Don’t be alarmed, it is merely to ensure that the course of your journey….
Is Terrible
Flows smoothly
Guided by the ancestor spirit
In Brazil, showing the thumb held upwards means everything “OK”, while in France means….
Yes
Number One
OK
No
One important advice is “pay attention to your reaction” when meeting people from other cultures, because ...
A handshake, a gesture, or even a bite of food followed by grimace could result in an offensive insult
A bite of food followed by a grimace could result in an offensive insult
Only a handshake or a gesture could result in an offensive insult
Which of the following statements is true about cultural differences regarding body positions and movement?
In China, people generally offer a handshake that is firm and long lasting
In North America, looking directly at people during formal presentations is considered a sign of disrespect
In the United Stated, an up-and-down movement of the head means “yes”, and a side-to side movement of the head means “no”
In Indonesia, people do not view squatting as a normal body position
Certain countries, such as Germany and UK, do not encourage people to touch others, unless…..
In a formal situation
In the very first meeting
They know each other well
Traditional eating etiquette could still be seen among people in Middle Eastern Countries. When you are invited to have a dinner, it’s good manner to…..
Leave a little food on the plate at the end of the meal
Take only little food
Always say “no, thanks” everytime the host offer the food
In Japan, people greet each other by bowing. A bow can range from a small nod of the head to a deep bend at the waist. A deeper, longer bow indicates ...
Personal responsibility
Respect and apology
Casually greeting someone
Thankfulness
In Venezuela, especially in the case of an event with food and drink being served, you should plan to arrive 15-20 minutes after the event is scheduled to begin, because…..
The host is not ready yet
If you show up on time or early, you are looked upon as being much too eager or much too greedy
It symbolizes that you are well-prepared
In Western culture, people eat as silently as possible. Making any kind of noise is considered rude to those around us. In the contrary, if you are greeted with a delicious noodle meal in China, you should…
Eat quickly
Eat slowly
Eat silently
Slurp your noodle soup
As Mexican are warm and friendly people, it’s a compliment to be greeted with a physical gesture, such as…..
Touching the shoulder
Pulling someone in for a hug and kisses on the cheek
Shaking someone’s hand
Having the high five
What are International Non-governmental Organisations (INGOs) ?
Non-governmental organisations that either work at the international level or have international members.
Those organisations that are intergovernmental, business entities or terrorist organisations.
How many are International Non-governmental Organisations (INGOs) active currently?
About 6000
26,000
Over 40,000
No specific numbers
What is the role of INGO ?
Providing food
Protecting people
Raising awareness among the general public on issues of concern
All correct answers
Hybrid Organisations are:
Governments
Multinational corporations
Those international organisations whose membership comprises both states and civil society members.
Could the states be represented by government departments or agencies?
Yes
No
What IATA means ?
International Air Transport Association
International Arm Transport Association
Internet Air Transport Association
International Aim Transport Association
What ITU means ?
International Telecommunication Union
International Technology Union
International Tech Union
International Telecommunication University
What WHO means?
World Healthy Organization
War Health Organization
World Health Organization
World Health Oct
What WCO means ?
War Customs Organization
World Customs Organization
World China Organization
Warm China Organization
What ICAO means?
Internet Civil Aviation Organization
International Civilization Avatar Organization
Internet Civilization Aviation Organization
International Civil Aviation Organization
Who was the 192nd member of UNO?
Montenegro
Kim Jon
Herbert Lewis
Steve Taylor
Check which is not an agency of U.N?
International Committee of Red Cross
FAO
IMF
ILO
The Cultural Organization is:
FAO
ILO
UNESCO
WHO
Where the Headquarter of UNHCR is located?
Washington
Geneva
Fila de Fila
Hong Kong
Where the headquarters of Atomic Energy Agency is located?
New York
London
Geneva
Vienna
Which is International Non-governmental Organization?
International Red Cross
WHO
WTO
When was Geneva Convention born?
1997
1949
1863
none
Why was the UN Conference on Environment and Development revolutionary?
Because it took the combined efforts of vocal non -governmental organization
Because it has an impact today as nations continue to work together
Because it emphasised the collective responsibility of states towards the wellbeing of the earth
All of the answers
How do the UN Development Programme effect?
It has been a lifeline for many impoverished nations
It helps to raise populations out of absolute poverty
It develops programmes to allow the people to be economically sustainable and closes the gender equality gap that exists in many developing nations.
All of the answers
Which courts has the jurisdiction to hold individuals responsible for a range of crimes?
The international Criminal Court
The international Court of Justice
The international Champer of Commerce
None
A group of people working with common objectives or goals is known as a
Team
Teamwork
Group
Club
Cross-functional teams are
a small group of people from the same department who work on projects together
a small group of people who come together to resolve business unit issues
a small group of specialists who collaborate on a task force
a small group of people from different departments who are mutually accountable to a common set of performance goals
Describe the level of communication between team members
In this team, people are afraid to speak up and we do not listen to each other
Everybody speaks up, but not all team members listen
Everybody accurately states their view and others listen and understand what is being said-we talk together
Quite a few of the team members withhold their thoughts and don’t listen to others
Which one of the following methods is used to establish a correct environment for effective cross-functional collaboration?
Fame
Matrix
Search
Train
The alphabet “S” in “SERACH” stands for
Search the team leader
Set the time limit for a task
set specific targets
Set the reward for completion of task
A team member says “We don’t think our contribution is important anyway”. This indicates____
Cultural barrier
Technical mindset
Mindset barrier
Prejudice barrier
Your team is involved in the annual planning, budgeting, and strategy setting meeting. During the critique period
The entire team restrains their remarks; we avoid “rocking the boat”
About half of the team is unrestrained and the other half restrained
Conflicts and differences are openly discussed as an aid to problem-solving
All of these
. Your team is faced with making a decision on a very controversial and emotionally charged issue. The leader has asked for each individual to express his/her views. The first thought that comes to your mind is
It is safe to express your true feelings without fear of reprisal
A person would be a fool to be himself in this team-don’t be vulnerable
How open you are depending on the issue and people around you at the time
In the majority of cases, it is best not to let your true feelings or self show
What is a key step in Teamwork?
Leadership
Responsiblity
Organization
All of the above
Globalization is ______________
A recent phenomenon
An age-old phenomenon
Globalization is an ongoing process that involves interconnected changes in ______________________
economic sphere of society
cultural sphere of society
social sphere of society
political sphere of society
economic, cultural, social & political spheres of society
What is the primary characteristic of globalization?
Free Trade
Liberalization
Merging political systems
Greater Cross-cultural contacts
All of the above
What are the main classifications of globalization?
Political, Social and Military
Social, Economic and Cultural
Economic, Political and Social
Military, Cultural and Economic
Giddens dimensions of globalization include
the world capitalist economy
the nation-state system
the world military order
global or international division of labour
all of the above
_________________________ can be added to the 4 dimensions of Globalization given by Giddens.
Cultural globalization
Political globalization
Social globalization
Post-modern globalization
The World-Systems Theory divides the countries of the world into ______________________
Participating, Non-participating and Semi-Participating Countries
Developed, Developing and Under-developed Countries
Capitalist, Socialist and Mixed Economy Countries
Core, Periphery and Semi-Periphery
___________________ is the main proponent of the World-Systems Approach
Meyer
Wallerstein
Hirst
Thompson
________________ adds the analysis of world polity - the global system of nation-states - as operating parallel to world economy.
Sklair
Hirst
Castells
Meyer
Robertson recognizes the continuity between theory of globalization and modernity. He takes up the discussion on modernity, which was characterized by a shift from ___________________to _________________________, continues to apply the same at a global level.
primitive to modern
simple to complex
rural to industrial
gemeinschaft to gesellschaft
Marshall McLuhan's name is associated with the __________________
GLOBAL ECONOMY APPROACH
GLOBAL POLITY APPROACH
GLOBAL SOCIETY APPROACH
GLOBAL CULTURE APPROACH
The theory of _______________ sees the process of globalization as market-led extension of modernization. It is a result of ‘natural’ human desires for economic welfare and political freedom.
Marxism
Liberalism
Realism
Constructivism
How does the theory of Political Realism discuss globalization?
The political realists highlight the issues of power and power struggles and the role of states in generating global relations.
Some scholars stand for a balance of power, where any attempt by one state to achieve world dominance is countered by collective resistance from other states.
Globalization has also been explained as a strategy in the contest for power between several major states in contemporary world politics.
all of these
For Marxists, globalization happens because ____________________
the transcendence of capitalism leads to modes of production and social exploitation through unjust distribution to spread globally
capital by its nature drives beyond every spatial barrier to conquer the whole earth for its market.
trans-world connectivity enhances opportunities of profit-making and surplus accumulation.
all of the above
Postmodernism understands society in terms of knowledge power. Certain knowledge structures support certain power hierarchies. This is highlighted by scholars like ___________
Karl Marx
Michel Foucault
Ferdinand Tonnies
Max Weber
Welcoming the group helping with luggage reclaim, briefing about the facilities on the terminal and approaching the coach are part of
None of the above
Transferring visitors to the hotel
Receiving guests at the arrival terminal
Learning about previous component of itinerary, Lists, and arrival schedules help in
Receiving guests at the arrival terminal
the group and their arrival details
Welcoming the group
Knowledge about destination, guests’ background, itinerary, Details of the hotel facilities and inclusions in the package are required for Debriefing customers en-route about the accommodation, conveniences and itinerary
Yes
No
-------- involves Homework about the group and its itinerary, grooming and Personal preparation
Preparing for the tour
Meeting the guests for the tour
As a part of Meeting the guests for the tour---- are required
Seat occupancy protocol
Organizing the group
Help locate the coach/ bus
all the above
Interpersonal skills, Cross- cultural sensitivity, (Foreign) Language skills and Personality grooming are unnecessary Knowledge/ skills in Meeting the guests for the tour
True
False
Before Leaving the departure point Introducing self, driver, the tour and Instructing about do’s and don’ts are imperative.
Yes
No
Personal care- identifying needs and expectations, setting and moderating expectations, matching pace and rhythm of guests, facilitating personal needs, always exhibit courtesy is prerequisite quality of
Tour Escorting
Caring for the guests
Profiling customers ,conceptualizing expectations and Profile of the market enhances ----- in Caring for the guests
encounter with guest
Service standards
Organizing the group
Leading the participants should posessthe Leadership skills and Escorting knowledge and skills
Yes
No
Routine guiding environments, Routine guiding environments and Routine guiding environments are ------ Leading the participants
Key issues
Working Conditions
knowledge and skills
Confidence and Paraphrasing are two essential components for
Handling Questions
Handling complaints
Conceptualizing themes for interpretation, key points- homework and Communication skills plays a vital role in
Handling Questions
leading the tour
Handling complaints
Commentary
Besides the Summarizing skills and Interpersonal skills ------- important in Concluding a tour
Reporting
Following the Protocol
Retaining energy and enthusiasm
When Transferring back guests to departure terminal, a tour guide must follow
Guest list
Departure schedules
Concierge protocol
Guest list
&
Departure schedules
Analyze the gravity of the situation before
Handling emergencies
Handling complaints
Notepad and pen are the material required for both Handling Questions and Handling emergencies
yes
no
Meeting the guests for the tour has key issues like
Welcoming
Help locate the coach/ bus
None of the above
Last to leave the coach and ensure that no guest has left their belongings on the coach is one of the key issues of
Transferring back guests to departure terminal
Liaison with main office/Tour operator
Concluding a tour
The Materials required for Receiving guests at the arrival terminal is
Map of the terminal
placards
CheckLists
All the above
Guanxi is
interpersonal relations system
partnership
philosophical approach
chinese business style
How to make good use of such a system(guanxi)?
mutual love
mutual support
trust
respect
What feature do the Chinese often indicate in the resume?
english language
hard skills
soft skills
sincerity
Taoism in negotiations means
respect
the way people interact is more important than the details themselves
good relations to each other
an individual's social network of mutually beneficial personal and business relationships
What can not be done when communicating with the Chinese?
to "lose ur face"
ignore them
speak chinese
praise the national food
In Chinise culture they say what they think and think what they say, messages are sent explicitly.
TRUE
FALSE
It's effective to make online deals with Chinese businessmen for the future
TRUE
FALSE
Chinese don't look at contracts very often, the relationship between the partners plays more important role
TRUE
FALSE
Chinese companies have clear organizational structure and during negotiation it is easy to recognise the person, who can make the final decision
TRUE
FALSE
How do you write Guānxì in Chinese?
关系
道教
中华人民共和国
一碗米饭
Two key problems if cultural bias occurs are:
Validity and honesty
Validity and ethics
Ethics and honesty
Dishonesty and evil
Seeing the world from your own cultural perspective is:
Unacceptable
Unavoidable
Ethnocentric
Racist
Etic constructs assume:
That some human behaviour can only be applied to certain cultural groups
That cultural research is all about ethics
That human behaviour is universal, and findings can be applied to all cultural groups
That different cultures have different etiquettes
Emic constructs assume:
That some human behaviour can only be applied to certain cultural groups
That cultural research is all about ethics
That human behaviour is universal, and findings can be applied to all cultural groups
That different cultures have different etiquettes
When we assume that a construct applies to everyone (but really it doesn't), this is..
Cultural relativism
Cultural bias
Imposed etic
Emic-tastic
Peer review is..
Pointless
A way to help address issues of bias in psychology
Like a popularity contest
Having research reviewed and validated by others
Cross-cultural psychology is..
Studying different cultural groups
An increasingly popular approach to psychology
One way to get around bias issues
Pointless
Eurocentrism is..
Seeing things from a cross-cultural perspective
A type of currency in Europe
Seeing things from the perspective of European/Western values
Only studying people in Europe
After the holidays I feel..
Refreshed
Overwhelmed
Relaxed
Chipper
The idea that norms and values, as well as ethics and moral standards, can only be meaningful and understood within specific social and cultural contexts is:
Cultural difference
Cross-cultural psychology
Cultural bias
Cultural relativism
