 Ensuring overall cleanliness and aesthetics of the hotel.

 Ensuring overall sanitation, comfort and ambiance of the hotel.

 Training the new joiners and motivate the existing employee.

 Modelling and establishing Standard Operating Procedures (SOPs) for cleaning and decorating.

 Monitoring regular inventory of guest supplies and linen.

 Monitoring housekeeping equipment and hotel property.

 Evaluating employee performance, and handling their training, promotions and transfers.

 Organize flower arrangements for events

 Presenting the estimate of the required budget to the General Manager of the hotel.

(a)  

 Issuing keys to the room attendants.

 Coordinating floor operations and tray clearance with room attendants.

 Inspecting rooms for readiness and reporting to the front office for the same.

 Catering for VIP facilities and providing special supplies such as hot drinking water, baby-sitting provision

WHAT SUPERVISOR IS THIS?

(a)  

 Ensuring that cleanliness is maintained at all times in public areas such as lobby, lifts, parking, swimming pool, coffee shop, conference hall, banquet hall and restaurant.

 Ensuring banquet and conference halls are well kept and ready.

 Ensuring the concerned operating staff is available as per the schedule.

WHAT SUPERVISOR IS THIS?

(a)  

 Ensuring provision of guest supplies such as water, extra bed, fans or towels.

 Ensuring the operating staff working at night is following all cleaning SOPs.

 Supervising hotel area at night and ensuring cleanliness in all areas of hotel.

WHAT SUPERVISOR IS THIS?

(a)  

 Providing clean, ironed and fresh uniforms to the hotel staff.

 Suggesting procurement of any uniform required.

 Checking repaired linen from tailor room.

 Keeping track of number and condition of uniforms.

WHAT SUPERVISOR IS THIS?

(a)  

 Inspecting linen and sending it to the laundry.

 Checking linen from the laundry and sending it to ironing.

 Maintaining linen influx and out flux register.

 Checking repaired linen from tailor room.

 Suggesting linen replacements if required.

WHAT SUPERVISOR IS THIS?

(a)  

 Collecting uniforms of staff at the end of every shift and maintaining them to be used for the next time.

 Maintaining the shelves of uniforms and linens clearly.

 Giving and taking back the uniforms from the staff.

WHAT OPERATING/STAFF IS THIS?

(a)  

 Segregating the dirt linen according to its type and sending it to the laundry.

 Keeping the track of linen count before and after laundry.

 Stacking towels, bed sheets, pillowcases, table napkins separately into different sections of shelves.

WHAT OPERATING/STAFF IS THIS?

(a)  

 Reporting to the floor supervisor.

 Cleaning the guest rooms, guest bathrooms, and the corridors.

 Changing the linen of the guest room and guest bathrooms.

 Topping up the guest supplies.

 Making guest-room beds.

 Replenishing the hotel maid’s cart/trolley with supplies and linen for the next shift staff.

WHAT OPERATING/STAFF IS THIS?

(a)  

 Reporting to the floor supervisor.

 Cleaning the guest rooms, guest bathrooms, and the corridors.

 Changing the linen of the guest room and guest bathrooms.

 Topping up the guest supplies.

 Making guest-room beds.

 Replenishing the hotel maid’s cart/trolley with supplies and linen for the next shift staff.

WHAT OPERATING/STAFF IS THIS?

(a)  

 Reporting to the floor supervisor.

 Keeping the count of cleaning equipment and items such as cleaners and detergents.

WHAT OPERATING/STAFF IS THIS?

(a)  

 Reporting to public area supervisor.

 Keeping the parking, lobbies, guest rooms, lifts, and corridors in best maintained status.

 Keeping these areas smelling fresh and clean

WHAT OPERATING/STAFF IS THIS?

(a)  

 Reporting any hotel safety issues to the night supervisor.

 Performing housekeeping duties during night.

WHAT OPERATING/STAFF IS THIS?

(a)  

It is a multi-course meal or feast, usually given by the host on occasions like a charitable gathering, a ceremony, or a celebration often precedes or succeeds by honoring speeches.

WHAT IS THIS TERM?

(a)  

Room reserved for the newly married people.

WHAT IS THIS TERM?

(a)  

Counter where you announce your arrival or departure to the hotel.

WHAT IS THIS TERM?

(a)  

Place in a hotel where coffee, light drinks and meals are served.

WHAT IS THIS TERM?

(a)  

Place that provides information or services in a hotel

WHAT IS THIS TERM?

(a)  

Room where guest have their meals.

WHAT IS THIS TERM?

(a)  

Attached to the room

WHAT IS THIS TERM?

(a)  

Bedroom for a visitor/guest

WHAT IS THIS TERM?

(a)  

Upright panel designed or placed behind the head of a bed

WHAT IS THIS TERM?

(a)  

A hall, foyer, or waiting room at or near the hotel entrance.

(a)  

Public area of hotel where people can just sit and relax.

(a)  

The area/desk at which the guest are received.

(a)  

It is a detailed information prepared by the manufacturer or importer of a chemical that describes the physical and chemical properties, health hazards, routes of exposure, precautions for safe handling and use, the first-aid procedures in case any accident happens.

(a)  

Hotel Types by Size:

Below 200 rooms

(a)  

Hotel Types by Size:

Up to 200 rooms

(a)  

Hotel Types by Size:

200 to 399 rooms

(a)  

Hotel Types by Size:

400 to 700 rooms

(a)  

Hotel Types by Size:

More than 700 rooms

(a)  

Hotel Types by Location:

Example of Airport Hotel

(a)  

Hotel Types by Location:

Example of Boatel

(a)  

Hotel Types by Location:

Example of City Center Hotel

(a)  

Hotel Types by Location:

Example of Motel

(a)  

Hotel Types by Location:

Example of Suburb Hotel

(a)  

Hotel Types by Location:

Example of Floating Hotel

(a)  

A Room with the facility of double bed.

WHAT IS THIS TYPE OF HOTEL ROOM?

(a)  

A room with the facility of single bed. It is meant for single occupancy.

WHAT IS THIS TYPE OF HOTEL ROOM?

(a)  

(with king size double bed)

WHAT IS THIS DOUBLE ROOM?

(a)  

(with queen size double bed)

WHAT IS THIS DOUBLE ROOM?

(a)  

They are available in Single Deluxe and Double Deluxe variants. It is well furnished.

WHAT IS THIS TYPE OF HOTEL ROOM?

(a)  

This room provides two double beds with separate headboards. It is ideal for a family with two children below 12 years old.

WHAT IS THIS TYPE OF HOTEL ROOM?

(a)  

This room provides two single beds with separate headboards. It is meant for two independent people.

WHAT IS THIS TYPE OF HOTEL ROOM?

(a)  

This room provides two single beds with a common headboard. If a need arises, the two beds can be brought together to form a double bed.

WHAT IS THIS TYPE OF HOTEL ROOM?

(a)  

This type is composed of two rooms located on two different floors, connected with internal stairs.

WHAT IS THIS TYPE OF HOTEL ROOM?

(a)  

This type of room faces water body, beach or a swimming pool. It generally has a large balcony.

WHAT IS THIS TYPE OF HOTEL ROOM?

(a)  

They are twin adjacent rooms; a living room with sofa, coffee table and chairs, and a bedroom.

WHAT IS THIS TYPE OF HOTEL ROOM?

(a)  

TThis room faces a landscape, waterfall or a garden.

WHAT IS THIS TYPE OF HOTEL ROOM?

(a)  

This kind of multipurpose room, which can be used as a meeting room during day and as a bedroom during night. These rooms have special beds called Murphy Bed that can be folded entirely against a wall.

WHAT IS THIS TYPE OF HOTEL ROOM?

(a)  

It is composed of one or more bedrooms, a living room, and a dining area.

WHAT IS THIS TYPE OF HOTEL ROOM?

(a)  

Regular  Penthouse  Presidential

WHAT IS THIS TYPE OF HOTEL ROOM?

(a)  

bed, bedside table, chair, wardrobe with locker facility, writing table, dressing table, center table, and a magazine holder

WHAT IS THIS SUPPLY FOR GUEST ROOM?

(a)  

bed sheet, bed cover, quilt, quilt cover, pillow, and pillow casesWHAT IS THIS SUPPLY FOR GUEST ROOM?

(a)  

non-slip mats on the either sides of the bed

WHAT IS THIS SUPPLY FOR GUEST ROOM?

(a)  

room service, laundry service, and spa and health club rate cards. It also has an ash tray and a small decorative center piece.

WHAT IS THIS SUPPLY FOR GUEST ROOM?

(a)  

telephone device, and a printed compiled list of important intercom numbers such as reception, restaurant, and laundry of the hotel. The housekeeping staff also provides a copy of Bible, Geeta, or Koran, depending upon the prior knowledge of the guest’s religious orientation.

WHAT IS THIS SUPPLY FOR GUEST ROOM?

(a)  

Bathrobe, coffee table cover, rocking chair cover, and hangers for clothes and ties.

WHAT IS THIS SUPPLY FOR GUEST ROOM?

(a)  

a small tray with compartments that holds sachet of coffee, tea, cocoa powder, creamer, and sugar. Some hotels also offer the sachet of condiments like black and white pepper powder and salt. They also keep an electric kettle, a couple of cups, saucers, spoons, and water bottle so that the guest can make the beverage of his choice once in a day.

WHAT IS THIS SUPPLY FOR GUEST ROOM?

(a)  

a small personal refrigerator filled with couple of soft drinks, alcoholic drinks, soda and ice cubes. It also involves a couple of personal serving of salted peanuts, cashew nuts, or chips.

WHAT IS THIS SUPPLY FOR GUEST ROOM?

(a)  

writing pad, a pencil, an eraser, promotional brochures, ala carte menu, and the short list of places of historical and commercial importance in the city for guest’s reference.

WHAT IS THIS SUPPLY FOR GUEST ROOM?

(a)  

Bath area with shower and handheld shower attachments, a bath tub with hot-cold water mixer and handheld shower attachments, soap dispenser, toilet paper attachment, tower holder, and a basin with hot-cold water mixed attachment.

WHAT IS THIS SUPPLY FOR GUEST ROOM?

(a)  

CLEANING PUBLIC AREAS OF HOTEL:

Front office and lobby is highly frequented. It must be clean at all hours of the day. The housekeeping staff needs to clean desks, fans, ceiling, chairs and computers.

(a)  

CLEANING PUBLIC AREAS OF HOTEL:

The housekeeping staff clean this preferably early morning to avoid rush for use. They stop it at the ground floor, its doors are kept open, and it is then cleaned starting from top and working towards bottom.

(a)  

CLEANING PUBLIC AREAS OF HOTEL:

It is highly required during summer. It can be conducted by the hotel if it has an in-house expertise, or it can be contracted with an agency

(a)  

CLEANING PUBLIC AREAS OF HOTEL:

These days, the hotels keep their private team of gardeners. Watering and trimming the trees and shrubs, fertilizing the plants, raking the fall leaves, and Arbosculpture (an art of shaping trees into wonderful shapes), is taken care by this team.

(a)  

CLEANING PUBLIC AREAS OF HOTEL

It mostly involves hard sweeping the parking space, removing the cobwebs under the parking shades, and putting up appropriate guiding signs.

(a)  

Most room attendants are required to clean approximately (a)   to __ rooms a day depending on:

 Organization standards

 Types of rooms

 Status of the room

 Other considerations

Each organization will have their own expectations on how long it will take to clean a room. This is commonly based on the following points, but also takes into consideration the actual cleaning activities to be performed.

(a)  

 Check-out rooms

 Vacant Rooms

 Occupied Rooms

(a)  

 Which rooms need to be cleaned first

 Special cleaning tasks or stain removal tasks for certain rooms

 Time constraints that apply

(a)  

It is vital for (a)   to follow the allocated room list/work schedule precisely, or rooms that need to be cleaned may be missed and timelines that need to be met may be missed.

__ or __ (using magnetic-strip or RFID technology) are commonly used to access guest rooms. RFID means Radio Frequency Identification Device. It is used to identify information on a hotel room key card. The ___ (in the door) serves the same purpose as a bar code or a magnetic strip on the back of a credit card or ATM card. It provides a unique code for that object.

(a)  

Commonly the following are produced:

 Guest Key  Floor Master Key  Department-specific master  Venue Master

(a)  

Room attendants usually receive a (a)  

The guests who do not want to get disturbed by any housekeeping service tag their rooms with a (a)   sign.

THIS IS A SUPPLY FOR GUEST BATHROOM:

The couple of pairs of a large and a small towels each for the guests to be used according to their requirement.

(a)  

THIS IS A SUPPLY FOR GUEST BATHROOM:

a small (a)   with lid, which can be often, opened by the foot and lined with a plastic bag from inside.

THIS IS A SUPPLY FOR GUEST BATHROOM:

it is often, kept near the bathtub.

(a)  

THIS IS A SUPPLY FOR GUEST BATHROOM:

flat non-slip (a)   for the guest.

THIS IS A SUPPLY FOR GUEST BATHROOM:

a large (a)   is often, fit on the wall above the basin.

THIS IS A SUPPLY FOR GUEST BATHROOM:

A wall mounted fixed (a)   for the guest is kept in the bathrooms.

THIS IS A SUPPLY FOR GUEST BATHROOM:

small bottles of shower gel, shampoo and conditioner. Some hotels also provide moisturizer, shower cap, hand and foot cream, ear buds, and a small manicure kit. It may also contain a couple of empty glasses, disposable toothbrushes, and a small bottle of mouthwash

(a)  

Bed making

Bathroom cleaning

Public area cleaning

(a)  

It is the hub or a single point of contact for all hotel housekeeping staff. At the (a)   , the new information is fetched and it is distributed among the relevant staff. this department needs to work towards sharing information without any communication gaps. This also needs to ensure that the coordination among the housekeeping staff and with all other departments of the hotel goes smooth.

❑ Sharing occupancy information that helps to estimate future occupancy, budget, and required number of staff.

❑ Cleaning public areas of hotel premises.

❑ Special attention requirements like VIP guests, corporate or large family groups, or airline crews as occupants.

❑ Collection of soiled uniforms from and provision of ready uniforms to the front-office staff daily.

HOUSEKEEPING COORDINATION WITH?

(a)  

Forthcoming banquet events and parties.

❑ Pest control in kitchen.

❑ Collection of soiled linen and uniforms from the F&B department and provision of ready linen and uniforms to the F&B staff daily.

❑ Clearance of trays from guest corridors.

❑ Placement of special guest amenities in guest rooms such as VIP amenities or welcome drink.

HOUSEKEEPING COORDINATION WITH?

(a)  

Supply of promotional brochures, rate cards, or other items such as pen stand in the guest rooms.

❑ Collection of soiled uniforms from the S&M department and provision of ready uniforms to the S&M staff daily

HOUSEKEEPING COORDINATION WITH?

(a)  

❑ Acquisition of new staff for the housekeeping department.

❑ Compensation of housekeeping staff members such as salary, over time, medical treatment, etc.

❑ Motivation for staff performance by appraisal or reward, induction and training program for new staff.

❑ Collection of soiled uniforms from the HRD and provision of ready uniforms to the HRD staff daily.

HOUSEKEEPING COORDINATION WITH?

(a)  

❑ Safety of hotel property, and keys.

❑ Prevention of fire and thefts in the hotel.

❑ Prevention of any anti-social activities such as any suspicious activities, gambling, or smuggling performed by guests in the guest rooms or hotel premises.

❑ Collection of soiled uniforms from the HRD and provision of ready uniforms to the HRD staff daily.

HOUSEKEEPING COORDINATION WITH?

(a)  

Collection of soiled uniforms from the porters, doormen, drivers, and provision of ready uniforms to them daily

HOUSEKEEPING COORDINATION WITH?

(a)  

The issues related to payments of housekeeping staff.

❑ Collection of soiled uniforms from the Accounts department and provision of ready uniforms to the accounts staff daily

HOUSEKEEPING COORDINATION WITH?

(a)  

The issues related to erroneous functioning of cleaning and gardening equipment, faulty electric power points, leaning pipes, air-conditioning maintenance, or any other such work.

 Collection of soiled uniforms from the Engineering and Technology staff and provision of ready uniforms to them daily.

HOUSEKEEPING COORDINATION WITH?

(a)  

❑ The repairing and maintenance of broken furniture and fixtures.

❑ The painting of the required area in the hotel.

❑ Repairing pipes and electric points in the guest rooms.

❑ Collection of soiled uniforms from the Maintenance staff and provision of ready uniforms to them daily.

HOUSEKEEPING COORDINATION WITH?

(a)  

It is kept to track the changes of guest room status such as V, VD, or VC after the guest has checked out. It also tracks the amount of Mini bar beverages consumption in the CO guest rooms

(a)  

It keeps the track of pre-registered guests and their profile as Regular/VIP/Other, Marital status, expected check-in time, and any special request to be fulfilled.

 This register records the list of all rooms and their current status such as V, VC, OOO, OOS, etc.

(a)  

It records the instructions or notes relevant to the guest rooms and adjacent area. It is very useful in keeping the track of activities and their durations

(a)  

If any article owned by the hotel (other than consumable items) is found missing in a Check-Out room, then it is recorded in this Register

(a)  

This register is maintained to record guest supplies

(a)  

 If a housekeeping guest room attendant finds any guest-owned article left in the Check-Out room then it is recorded into the (a)   and sent to the same cell of the housekeeping department. It also records any personal art

 It is a register for noting down the issued keys of the guest rooms, master keys of the rooms and important safes, and floor keys.

(a)  

The (a)   are useful to study past records of occupancy, cleaning schedules, and predict the future status of the rooms. Let us see the reports generated for housekeeping department

 This can be generated at the end of each shift to report the housekeeping status of each room.

(a)  

 It is required for scheduling the room attendants and recording the room

(a)  

 This report shows the list of guests who have checked-in the hotel with details such as number of adults and children, number of nights, and housekeeping status. This report is generated for the occupied rooms, rooms expected to be occupied, checked-out ro

(a)