Worksheetsoff shoring
Total questions: 123
Worksheet time: 1hrs 2mins
Fill in the missing parts in the following text:
(a) - This happens when an organization relocates some of its operations overseas, usually due to cost advantages.
Which of the following is not a feature of a good system of employee appraisal at a business?
If performance is less than satisfactory, it should be followed by counseling and training
It should result in new SMART targets for the employee for the forthcoming year
In case of a less than satisfactory performance, it should always result in a warning letter to the employee or a dismissal
Appraisals should ideally be against a pre-agreed criteria for an employee
Which of the following is not a direct reason for conducting appraisals?
To help to identify training needs
To help improve workforce planning
To help assess an employee’s performance against agreed targets
To help management reward high achieving employees through promotions and bonuses
Fill in the missing parts in the following text:
(a) - A major and vital aspect of human resource management, this refers to the procedures/processes involved in the hiring of the right employees, with the right aptitudes and attitudes.
{Training, Recruitment process, or Appraisal???} Type it exactly as it is inside the parenthesis/brackets.
Fill in the missing parts in the following text:
(a) - The career advancement of an employee in terms of their hierarchical ranking and professional responsibilities.
{Job progress or Promotion???} Type it exactly as it is inside the parenthesis/brackets.
What HRM stands for:
Human Resource Mapping
Human Resource Management
Human Resource Making
A type of appraisal system that provides feedback from a range of people who work with or interact with the appraisee, such as their line manager, co-workers, subordinates and even customers.
Formative
360-degree appraisal
Summative
Self-appraisal
Which of the following does not directly contribute to and aid in workforce planning?
Demographic trends in population
Promotional strategies of the business
Labor turnover in recent years
State of the economy and unemployment rate in the industry
Which of the following is not an advantage of induction training?
Enables an employee to embrace the role and expectations of the new job
Enables employers to set clear expectations
Diverts/diversifies activities of senior managers adding more tasks to their jobs
Creates fewer disruptions
Type of training that takes place within the organization, so employee are performing tasks at the place of work.
Induction & On-the-job
Off-the-job
On-the-job
Which term describes when a business can no longer afford to employ a worker, or when a job ceases to exist, on account of seasonal or technological factors?
Redundancy
Reinstatement
Redeployment
Dismissal
Flexible working practice that involves employees being away from the office as they rely on the use of telecommunications technologies, e.g. internet and mobile technologies.
Teleworking & Part-Time Working
Teleworking & Homeworking
Temporary & Teleworking
Homeworking & Three-Day Weekend
Which of the following does not qualify as an advantage of internal recruitment?
Getting new ideas into the business
Motivational tool for existing workers
Relatively cheap
Less risky as internal candidates are tried and tested
Which term describes the process of scrutinizing the various roles and responsibilities of a job prior to recruitment?
Job description
Job analysis
Market analysis
Performance appraisal
The most accurate description for: Working away from the office using electronic forms of communication technologies such as smartphones and Wi-Fi broadband is?
Homeworking
Teleworking
Portfolio working
Job sharing
Training and developing mental skills to improve work related performance is referred to as what?
On-the-job training
Behavioural training
Induction training
Cognitive training
Which of the following statements is least likely to be true about formative appraisals?
Can help to improve labor productivity
Helps to identify training needs
Can only be conducted using tests
Helps to identify the strengths and weaknesses of the employee
Which of the following practices would not help businesses improve their staff retention rate?
Increased working hours
Opportunities for professional development
Employee loyalty award schemes
Opportunities for promotion
Which document details the ideal profile of a desirable candidate, including the required or preferred qualifications, skills and experiences?
Job advertisement
Job description
Job analysis
Person specification
What is the management process of forecasting an organization’s current and future staff needs? It is a part of?
Workforce planning
Work patterns and practices
Training
Recruitment
What is the Labour Turnover of AEON Citimart for the year 2020; if the number of staff that leaves every month during the year 2020 was 36 pax/people?
, taking into account that AEON Citimart has employed an average of 3 new people per day during the year 2020 plus the core team that is a constant of 300 people. Then, what is their Labour Turnover of AEON Citimart?
19.726
30.967
72
27.186
.... is the coordinated management of interdependent projects over a finite period of time in order to achieve a set of business goals.
Resources
Time
Scope
Project Management
Below are the critical success factors in project management, except:
Recruitment Process
Decision-Making Process
Project Scope
Team Work
.... is the process of developing a planned approach to change in an organization.
Project Management
Supply Chain Management
Change Management
None of Them
Below are the three steps of OPM3, except:
Knowledge
Improvement
Time
Assessment
.... is defined as a set of logically related tasks performed to achieve a defined business outcome.
Business Process
Project Management
Customer Relationship Management
Supply Chain Management
This phase addresses timing of processes and the changes needed to meet the original set of goals in BPR Methodology
As Is
To Be
Testing and Measurement
None of Them
... is when a company selects an outsourcing partner from another country.
Outsourcer
Off-Shoring
Outsourcee
ERP
The right to control what information needs to be safeguarded and what can be made available to the public.
Privacy
Accuracy
Property
Accessibility
Below are the e-SCM components, except:
E-logistics
E-procurement
Replenishment Systems
E-business
Provide ongoing support for the client and to assist in the operation of the product or service purchase.
Campaign Management
Sales Management
Service Management
Complaint Management
What is a job description?
The process of identifying what a particular job entails
A document which outlines the applicant's educational achievements, professional qualifications and skills
A document that provides details of a particular job
A document that gives the profile of the ideal candidate for a job
Tests used to assess a candidate's skills of numeracy, literacy and general knowledge are:
Psychometric tests
Aptitude testing
Intelligence tests
Trade tests
Which of the following labour mobility refers to the extent to which workers are able and willing to relocate to another area for employment purposes?
Occupational mobility
Occupational immobility
Geographical mobility
Geographical immobility
Which of the following refers to the number of staff away from work as a percentage of the firm's total workforce, per time period?
High labour turnover
Absenteeism
Labour turnover
Average number of staff
The ageing population in economically developed countries has many implications on workforce planning:
Higher labour productivity levels
Changing consumption patterns
Lower labour productivity levels
Increased labour mobility
What is the main method of selection for internal and external recruitment?
Shorlisting
Interview
Aptitude testing
Application form
Which of the following training refers to exercising and developing the mental skills of employees?
Behavioural training
Cognitive training
Induction
Mentoring
What are the advantages of off-the-job training?
Fewer disruptions to daily operations
A wider range of skills and qualifications
Cheapest form of training
Improve the productivity of workers
Target setting is a part of appraisals, and should be SMART:
Summative, measurable, adaptative, realistic and time bound
Specific, measurable, adaptive, realisitc and time bound
Specific, measurable, achievable, realistic and time bound
Summative, measurable, achievable, realistic and time bound
An appraisal which takes place on an on-going basis to enable employees to improve their job performance is a:
Formative appraisal
Summative appraisal
360-degree feedback
Self-appraisal
Which of the following refers to the termination of a worker's employment due to their incompetence or breach of employment contract?
Dismissal
Redundancy
How can you define teleworking?
Employees are looking for job opportunities overseas
Employees work away from the office by using electronic forms of communication
Employees work from home by using electronic forms of communciation
Employees have the right to choose when they work
The practice of relocating business functions or activities abroad is:
Outsourcing
Offshoring
Re-shoring
Re-sourcing
Which of the following social media is mainly used as part of the recruitment process?
Today, more business are choosing to re-shore their operations, why?
Increasing use of information communications technologies (ICT)
Unethical treatment of people in the workplace
Unethical business practices
High rates of labour turnover
Is it necessary to have a good environment to promote creativity?
Yes
No
What's Shawn's position in the company he works in?
He is a lawyer.
He is a product manager.
At what time must Shawn have the presentation done?
11:00 am
9:00 am
Shawn feels stressed because ____________.
He has a lot of work.
He is missing big ideas.
He doesn't want to work.
He has many ideas.
Shawn's supervisor's name is __________.
Vincent
Victor
John
Lisa
What did Vincent do to help Shawn?
He built a new work place.
He built a new building.
Hired a new employee.
What elements did the new workplace have? *multiple answers.
Open-plan offices.
Big cafeteria.
Common areas.
Wellness areas.
Where does Shawn have his best ideas?
Outside the office.
In the office.
At the park.
Why are not many people creative?
There are many distractors around.
They don't want to think.
Where does Lisa have her best ideas?
At the university.
In the garage.
If the CEO of Firestone in Liberia says that his only responsibility is to satisfy shareholders, he is following the ___ doctrine
Utilitarian
Human rights
Friedman
Kant
When Nike says that they pay their workers in Honduras $2 per day because that is what other companies pay, they follow the ___ doctrine
naive immoralist
righteous moralist
Utilitarian
Kant
The utilitarian approach to ethics could be compared to
a scale that weigh the good more than the bad
a balance sheet where good is more than bad
an evaluation of consequences so that benefits are more than negatives
All the above
Righteous Moralist approach is that ____ ethics are appropriate for companies to follow in foreign countries
home country
host country
the ethics of other companies in the host country
United Nations
Who said: the only social responsibility of business is to increase profits, so long as the company stays within the rules of law
Emmanuel Kant
Friedman
Karl Marx
Bill Gates
“When in Rome, do as the Romans do” is typical of the ___ethical approach
cultural relativism
utilitarian
Kantian
Friedman
The roots of unethical behaviour lies in
Personal ethics
Unrealistic performance expectations
Leadership
Organizational culture
All the above
The____ prohibits U.S. companies from paying bribes to foreign government officials in order to gain business
United Nations
Foreign Corrupt Practices Act
World court
International Law
When work conditions in a host nation are inferior to those in an MNC's home nation, what standards should be applied?
Home country's standards
Host country standards
Something in-between
Ethical approaches are influenced by
religion
culture
values
all the above
Blue ocean strategies tap into...
very competitive markets
unknown markets
well structured markets
forgotten markets
Having a good ... plan should lead you to making the right decision that will get you the most profits.
strategy
strategical
strategic
strategized
The ... potential refers to amount of sales or revenues the organization generates.
growth
growing
grew
growed
When a company thrives it ...
is in a recession.
does poorly.
is in decline.
does well.
We wanted to make sure Billy was a good fit for our ... culture.
corporation
corporated
corporate
corporating
A strategic move is an action with a particular...
purpose in relation to objectives.
goal the company wants to reach.
message to shareholders.
strategy to make more money.
A company dominates a market when...
it's doing well in a market.
it just started selling in a market.
it stops selling in a market.
it's the biggest competitor there.
To establish a foothold in a market means...
starting to sell in a market for first time.
occupying small part of market.
outdoing the main competitors.
loosing against competitors.
Job ... will be an important issue in next year's election.
creative
created
creating
creation
A lot of ... advice can be found in her book.
value
valuable
valued
valuing
The goal of most firms is to choose a strategy that
maximizes the value of the firm for its shareholders
that minimizes costs
that emphasizes high sales
that controls both costs and expenses
__________ is a ratio or rate of return concept.
A. Profitability
B. Performance
C. Cash flow
D. Efficiency
. Two basic conditions determine a firm's profits:
A) the firm's costs of production and the state of the economy
B) the amount of value customers place on the firm's good and services and the firm's costs of production
C) the quality of a firm's products and the industry the firm participates in
D) the industry the firm participates in and the state of the economy
The percentage increase in net profits over time is
A) capital return
B) profitability
C) net profits
D) profit growth
A strategy that focuses on lowering production costs is referred to as a:
A. differentiation strategy.
B. cost minimization strategy.
C. low cost strategy.
D. efficiency strategy.
A consumer surplus can be thought of as _____________.
A. what the consumer has “left-over” after a purchase
B. how much extra a consumer has to pay for a product
C. value for the money
D. the higher price the consumer must pay for getting a quality product
In the context of value chain analysis, the primary activities of a firm include:
A) R&D, human resources, materials management, and production
B) service, human resources, production, and materials management
C) company infrastructure, information systems, human resources, and materials management
D) R&D, production, marketing & sales, and service
Global expansion allows firms to achieve all of the following except _______________________.
A) minimize returns by failing to capture skills developed in foreign countries
B) realize location economies by dispersing value creation activities on the optimal location
C) realize cost economies from experience effects generated by serving a larger market from a central location
D) expand the market for their domestic product offerings by selling those products in international markets
Companies that are successful at global expansion are successful at transferring their
A. competitive advantage
B. comparative advantage
C. core competencies
D. core advantage
Economies that arise from performing a value creation activity in the optimal location for that activity are referred to as _________________.
A) factor economies
B) production economies
C) location economies
D) value creation economies
When individuals learn the most efficient ways to perform particular tasks, there are
A) location economies
B) value creation effects
C) experience curve effects
D) learning effects
Economies of scale arise from all of the following sources EXCEPT _______________________.
A) locating production in the optimal location
B) spreading fixed costs over a large volume
C) serving global markets
D) bargaining with suppliers to bring down the cost of key inputs
When a firm needs to minimize its unit costs, the firm is facing __________________.
A. pressure for cost reduction
B. pressure to be locally responsive
C. pressure for location economies
D. pressure for experience effects
Responding to _______________ requires that a firm differentiate its product offering and marketing strategy from country to country in an effort to respond to differences in consumers tastes and preferences, business practices, distribution channels, competitive conditions, and government policies.
A) pressure for cost reductions
B) pressure for experience effects
C) pressure for location economies
D) pressure to be locally responsive
A firm that is positioned in the upper left hand corner of the cost reductions/local responsiveness grid is facing
A) high pressure for local responsiveness and high pressure for cost reductions
B) low pressure for local responsiveness and high pressure for cost reductions
C) high pressure for local responsiveness and low pressure for cost reductions
D) low pressure for local responsiveness and low pressure for cost reductions
. All of the following add to the pressure to be locally responsive except _____________.
A) national differences in infrastructure
B) differences in accepted business practices
C) consumers with low switching costs
D) host government demands
Firms such as Intel or Texas Instruments that produce products serving universal needs follow a _______ strategy.
A) global standardization
B) localization
C) international
D) transnational
Apple Inc. suit with strategy _____________
international
global standardization
localization
transnational
The best strategy for Mcdonalds is
international
localization
global standardization
transnational
strategy to get A in PBS3233
flattering with lecturer
hardworking
answer all assessment correctly
doing the best in final exam
Services are intangible in nature.
True
False
Crossed Cheques are to be deposited only in the payees account.
True
False
The central bank of India is--------
(a)
The bank which controls and coordinates currency and credit policy of India is (a)
The commercial banks of India are governed by (a)
The bank which acts as a government banker is (a)
The banking services provided through internet is called
a)C – banking
b) Exchange banking
c)E – banking
d) Wide banking
Kotak Mahindra bank is an example of:
a) Public Sector Bank
b) Private Sector bank
c) Cooperative bank
d) Specialized bank
Name the document
(a)
Identify the two terms given in the picture
(a)
Identify the name of the bank
(a)
Identify the name of the Bank by looking into the logo and tagline
(a)
Which of the following is NOT true regarding culture?
Culture is static.
Culture varies across and within nations.
Culture is a system of values and norms that are shared among a group of people
Culture involves the knowledge and beliefs of people.
The system of values and norms that are shared among a group of people and that when taken together constitute a design for living best defines:
society
value systems
principle
culture
Social rules and guidelines that prescribe appropriate behavior in particular situations are best described as:
norms
values
culture
society
A group of people who share a common set of values and norms form a:
Caste
Class
Society
Country
_____ are the routine conventions of everyday life
Folkways
Mores
Rites
Belief
An act, as simple as shaking hands when meeting new people is an example of:
Mores
Folkways
Behavior
Social stratification
Which of the following statements about mores is true?
Mores are the routine conventions of daily life.
Mores are actions of little moral significance
In many societies, certain mores have been enacted into law
People who violate mores may be thought of as ill-mannered, but they are not considered to be evil
Which of the following refers to the extent to which individuals can move out of the strata into which they are born?
Caste stratification
Class system
Social mobility
Individual potential
Which of the following is a closed system of stratification in which social position is determined by the family into which a person is born, and change in that position is usually not possible during an individual's lifetime?
Caste system
Class system
Social system
Cultural system
Religion may be defined as:
routine conventions of everyday life.
social rules that govern people's acts toward each other.
shared beliefs and rituals that are concerned with the realm of the sacred
a set of moral principals, or values that are used to guide and shape behavior
Which of the following sociologists made a connection between Protestant ethics and
"the spirit of capitalism"?
Karl Marx
Max Weber
Amartya Sen
Adam Smith
Which of the following observations is correct?
The economic principles established in the Koran are against free enterprise
The economic principles of Islam prohibit the payment or receipt
of interest.
The Koran speaks disapprovingly of earning profit through trade and commerce
None are correct
The _____ dimension of Hofstede's study explores how a society deals with the fact
that people are unequal in physical and intellectual capabilities.
power distance
uncertainty avoidance
individualism vs collectivism
masculinity vs feminism
The individualism versus collectivism dimension of Hofstede's study explored:
the extent to which different cultures socialized their members into accepting ambiguous situations and tolerating uncertainty
the relationship between the individual and his fellows
the relationship between gender and work roles
none are correct
Which of the following is an example of ethnocentrism?
A manager looks down on his subordinates who are in lower caste, compared to him
An upper-middle class woman talks rudely to a sales person, because she looks down upon individuals belonging to the working-class
An American manager criticizes the cultural practices of Saudi Arabia, when he is
sent there on business, because it differs from his own cultural norms
None are correct
