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WorksheetsChapter 11
Total questions: 21
Worksheet time: 15mins
What is conscientiousness?
How outgoing, talkative, sociable, and assertive someone is
How trusting, good-natured, cooperative, and soft-hearted someone is
How dependable, responsible, achievement-oriented, and persistent someone is
How intellectual, imaginative, curious, and broad-minded someone is
What are the four positive individual traits that make up CSE?
Self-efficiency, self-esteem, locus of control, emotional stability
Agreeableness, emotional stability, openness to experience, extroverted
Self-esteem, confidence, self-love, open-mindedness
None of the above
Which is not something that is associated with emotional intelligence?
Better social relations and well beings
Better awareness about co-workers’ emotions
Better emotional control
Job satisfaction
What are the two areas that OB looks into?
Internal and external work environment
Formal and informal relationships
Employees and managers
Individual behavior and group behavior
What is the affective component of attitude?
The beliefs and knowledge one has about a situation
The feelings or emotions one has about a situation
How one intends or expects to behave toward a situation
None of the above
Which is not one of the factors that affect how people deal with discomfort in the workplace?
Attitudes
Importance
Control
Rewards
What is the 3rd step in the perceptual process?
Selective attention
Storing in memory
Interpretation and evaluation
Retrieving from memory to make judgments and decisions
Which is one of the 5 distortions in perception?
Sex-role stereotypes
Race/ethnicity stereotypes
The halo effect
Self-serving bias
What is one of the two attributed tendencies that can distort one's interpretation of observed behavior?
Fundamental attribution bias and Self-serving bias
Selffuffling prophecy and Pygmalion effect
Implicit bias and explicit bias
None of the above
Which is not one of the attitudes managers are interested in?
Employee engagement
Efficiency
Job satisfaction
Organizational commitment
What % of the US workforce had fully engaged employees?
17%
19%
22%
100%
Which is one key outcome of increased PMS?
Organizational commitment
Prosocial motivation
Prosocial behavior
Organizational citizenship behaviors
Illegal immigrants dramatically affect the U.S. economy.
True
False
Which is the last layer of the diversity wheel?
Personality
Internal dimension
Organizational dimensions
External dimensions
Which is not one of the five categories on the internal dimension
Education level
Age
Gender
Sexual orientation
What is a physiological sign of high-stress levels?
Forgetfulness
Boredom
Changing eating habits
Headaches
What is role overload?
When someone feels torn by the different expectations of important people in one's life
When others' expectations exceed your abilities
When other expectations are unknown
None of the above
Creating a supportive work environment is one of the six recommendations to reduce stress.
True
False
What is the first step to developing a positive approach?
Identify “good attitude” behaviors
Become emotionally intelligent
Identify potentially bad attitudes
Manage your emotions
Which is one of the ways to self-manage emotions?
Engage in emotional regulations
Channel your emotions
Figure out if you are a blamer
Being socially intelligent
What does a positive approach represent?
Willingness to accept developmental feedback
Having self-awareness
Having self-efficiency
None of the above
