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S | M03 Assignment 2

Total questions: 15

Worksheet time: 13mins

Name
Class
Date
1.
In the ADDIE model of training, the ''E" stands for
a)
Education
b)
Evaluation
c)
Execution
d)
excogitation
2.

The factors on which an employee is evaluated are called

a)

unbiased characteristics.

b)

practical items.

c)

the criteria of performance.

d)

valid characteristics.

3.

Effective succession planning systems are integrated with an organization's:

a)

performance management process.

b)

recruitment and retention plans.

c)

mission statement.

d)

compensation and benefit programs.

4.
If evaluators compare the company's absenteeism and turnover rates from before and after a training program, which type of criteria are the evaluators using?
a)
behaviors
b)
results
c)
reactions
d)
learning
5.
The four criteria proposed for evaluating training programs include reactions, learning, results, and ______
a)
motivation.
b)
attitudes.
c)
behavior.
d)
feedback.
6.
Which of the following is NOT one of the major criteria for evaluating a training program?
a)
Reactions of participants
b)
Learning
c)
Results
d)
Length of the training
7.
When two performance evaluators produce consistent evaluations of the same employee, this is called
a)
inter-rater reliability.
b)
reliability agreement.
c)
concurrent validity.
d)
test-retest reliability.
8.

In the measurement of job performance, the use of descriptive words such as "above average, average and below average" on a rating scale is called a

a)

standard rating scale.

b)

benchmark rating scale.

c)

performance rating scale.

d)

behaviorally anchored rating scale.

9.
Which of the following is an ADVANTAGE of off-the-job training techniques?
a)
Allows employees to practice exactly what they will do later on the job
b)
Allows employees to produce while they are learning
c)
Allows employees to learn at their own rate without any pressure to produce
d)
Provides immediate transfer of training
10.
Which of the following illustrates using results as a criterion for evaluating a supervisory training program?
a)
Measures of turnover, productivity improvement, and grievances in each supervisor’s department
b)
A frequency count of how often the supervisors praised or disciplined their subordinates over the next 8 weeks
c)
A 10-item questionnaire asking the supervisors to evaluate the results of the training
d)
An interpersonal relations rating scale completed by the subordinates of each supervisor
11.
Which of the following would work BEST for salespeople who want to be able to determine how to identify key decision makers and their needs?
a)
Case studies
b)
Lecture
c)
Role plays
d)
Demonstration
12.
Which level of Kirkpatrick's four levels of training evaluation assesses how the program affected the organizational goals?
a)
Behavior
b)
Learning
c)
Reaction
d)
Results
13.

What will best position an organization to handle resignations of key leaders?

a)

Talent pool of potential leaders from external sources

b)

Integrated succession management and leadership development program

c)

Focused development program for one or two key leaders

d)

Managers who have moved through the ranks of the organization

14.

Which performance appraisal error occurs when an employee is extremely competent in one area and is therefore rated high in all categories?

a)

Central tendency

b)

Bias

c)

Horn effect

d)

Halo effect

15.

What is the best approach to create a positive Return On Investment (ROI) for a training plan?

a)

Increase the training budget until productivity goals are met

b)

Change the current key performance indicators

c)

Establish a learning effectiveness measurement approach

d)

Implement the balance scorecard methodology