Wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

Consumer behavior_1

Total questions: 25

Worksheet time: 12mins

Name
Class
Date
1.

In terms of consumption decisions, middle class consumers prefer to ________

a)

analyze the market and select the best at the lowest prices

b)

buy at a market that sells at a whole sale rates

c)

buy what is popular

d)

buy only the brands which sell at affordable prices

2.

_____________ are transmitted through three basic organizations: the family, religious organisations, and educational institutions; and in today’s society, educational institutions are playing an increasingly greater role in this regard

a)

cultural values

b)

marketing information systems

c)

market share estimates

d)

consumer feedback

3.

_________________ refers to the buying behavior of final consumers

a)

consumer market buying

b)

target market buying

c)

business buying behavior

d)

None of the above

4.

In large nations, the population is bound to lose a lot of its homogeneity, and thus_________________ arise.

a)

subcultures

b)

cultures

c)

multilingual needs

d)

product adaptation requirements

5.

____________ is individuals and households who buy goods and services for personal consumption.

a)

market segment

b)

consumer market

c)

ethnographic market

d)

target market

6.

Any individual who purchases goods and services from the market for his/her end-use is called a______________

a)

subcultures

b)

cultures

c)

product adaptation requirements

d)

multilingual needs

7.

The cultural shift toward _____________ has resulted in more demand for casual clothing and simpler home furnishings.

a)

conservative political causes

b)

liberal political causes

c)

downsizing

d)

informality

8.

_______ is nothing but willingness of consumers to purchase products and services as per their taste, need and of course pocket.

a)

consumer interest

b)

consumer behavior

c)

consumer attitude

d)

consumer perception

9.

According to the stimulus-response model of buyer behaviour, the place where consumers process marketing stimuli prior to making purchase decision is called the

a)

consumer’s thoughts-emotions network

b)

consumer’s cognitive schema

c)

consumer’s black box

d)

consumer’s value chain

10.

Marketing managers should adapt the marketing mix to ___________________ and constantly monitor value changes and differences in both domestic and global markets

a)

marketing concepts

b)

brand images

c)

sales strategies

d)

cultural values

11.

Consumer purchases are influenced strongly by cultural, social, personal, and_________

a)

psychometric characteristics

b)

psychological characteristics

c)

psychographic characteristics

d)

 supply and demand characteristics

12.

Marketers are always trying to spot ____________ in order to discover new products that might be wanted.

a)

cultural shifts

b)

dissonant groups

c)

benchmarks

d)

opinion grapplers

13.

Two of the most important psychological factors that impact consumer decision-making process are product _____________ and product involvement

a)

price

b)

strategy

c)

knowledge

d)

marketing

14.

Relatively permanent and ordered divisions in a society whose members share similar values, interests, and behaviors are called:

a)

social factors

b)

cultures

c)

social classes

d)

subculture

15.

As a form of a reference group, the _______________ are ones to which the individual wishes to belong

a)

primary groups

b)

aspiration groups

c)

secondary groups

d)

facilitative groups

16.

________________ emphasize(s) that profitable marketing begins with the discovery and understanding of consumer needs and then develops a marketing mix to satisfy these needs.

a)

the product influences

b)

the strategic plan

c)

the price influences

d)

the marketing concept

17.

The __________________ is a person within a reference group who, because of special skills, knowledge, personality, or other characteristics, exerts influence on others

a)

referent actor

b)

opinion leader

c)

social role player

d)

facilitator

18.

Many sub-cultural barriers are decreasing because of mass communication, mass transit, and a ___________

a)

strong awareness of brands in the market

b)

strong awareness of pricing policies in the market

c)

decline in the influence of religious values

d)

decline in communal influences

19.

A major reason for the changing traditional purchasing roles for families is that__________

a)

more women than ever hold jobs outside the home

b)

men and women now shop together or “shop until you drop” for entertainment purposes.

c)

children are spending more time on the web

d)

the economic conditions are forcing more teens to work

20.

A(n) ________________ consists of the activities people are expected to perform according to the persons around them

a)

behavior

b)

status

c)

attitude

d)

role

21.

___________ develop on the basis of wealth, skills and power

a)

social classes

b)

purchasing communities

c)

competitors

d)

economical classes

22.

Maslow's Need Hierarchy states that the upper level need cannot be aroused till the lower level need is not satisfied

a)

True

b)

False

23.

Post purchase is an important step of consumer decision making because:

a)

It leads to customer loyaly

b)

it helps in generating positive w-o-m

c)

creating advocacy

d)

All of the above

24.

The culture is common held beliefs that are not unique to a ______________

a)

social class

b)

subculture

c)

community

d)

none of the above

25.

The buyer has to arrive at a ____________set after evaluating the alternatives looking into need and constraints.

a)

consideration

b)

continuous

c)

choice

d)

final