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WorksheetsCP Act
Total questions: 20
Worksheet time: 13mins
As per Consumer Protection Act 1986, 'unfair trade practice' includes:
(i) falsely represents that the goods/services are of a particular standard, quality or grade
(ii) falsely represents any re-built, second-hand, renovated, reconditioned or old goods as new goods
(iii) represents that the goods or services have sponsorship, approval, performance, characteristics, accessories, uses or benefits which such goods or services do not have
(i) & (ii)
(i) & (iii)
(ii) & (iii)
(i), (ii) & (iii)
As per section 2(1)(b) of Consumer Protection Act 1986, "complainant" means
a consumer
any consumer association registered under the Companies Act, 1956
the Central Government or any State Government,
All the above
All of these are basic consumer rights under Indian law EXCEPT which?
The right to be compensated
The right to be heard
The right to be grateful
The right to be educated
When the seller manipulates the price, it is known as ____
Caveat Emptor
Unfair trade practices
Restricted trade practices
None of these
What aspect of product or service qualifies for a defect?
Purity
Potency
Quality
All of these
What does false representation that the goods are of a particular standard, quality is termed as
spurious goods and services
unfair trade practice
defect
restrictive trade practice
Which rights of consumer does CP Act protects?
Against marketing of goods which are hazardous to life
To be informed about the quality
To be assured, wherever possible, access to an authority of goods at competitive prices
All of these
Consumer protection Act is applicable to _________
Immovable goods
Movable goods
specific goods and services
all goods and services
The total number of rights given to consumers as per consumer protection Act is ______
5
4
6
8
"Consumers have the right to present before the appropriate forum or authorities all those matters which effect his interests", this right of consumer is termed as right to be _____
informed
heard
safety
educated
Who cannot file a complaint in a consumer court?
Any consumer
Any unregistered consumer association
The Central and State Government
A legal heir or a representative of the deceased consumer
A complaint can be filed by the consumer within ______ of the cause occurred.
6 months
1 year
2 years
3 months
The jurisdiction of state commission as per CP Act 1986 is ____
below 20 lakhs
20 lakhs to 1 crore
1 crore to 5 crores
Above 5 crores
An appeal against a forum must be done in a higher forum within ____ days
45
30
60
90
If the opposite party admits the claim, the case will be decided by the forum on the basis of records available within _____ months.
6
1
3
9
________ provides the adequate and accurate information about quality, quantity, purity, standard and the price of goods and services.
Right to choose
Right to be informed
Right to consumer education
Right to safety
For the redressal of consumer grievances, the consumer protection act is a _______
Two-tier enforcement
Three-tier enforcement
Four-tier enforcement
None of these
________ provides the consumer to approach the Govt. and public bodies when decisions and policies are made, which can hamper the consumer interests.
Right to safety
Right to consumer education
Right to be heard
Right to choose
__________ provides a fair settlement of genuine grievances relating to the performance, grade, quality etc of goods and services.
Right to safety
Right to consumer education
Right to be heard
Right to consumer protection Act
Which of the following are outside the scope of CP Act 1986?
a) Newspaper Industry
b) Banking Industry
c) Service provided under contract of personal service
d) Both (a) & (c)
