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WorksheetsUnit 410 - Knowledge Check - Consultation
Total questions: 20
Worksheet time: 20mins
Tick TWO consequences of NOT effectively determining the nature and extent of the colour correction problem.
Uneven results
Damage to the scalp
To reduce injury to the neck
To reduce the risk on ingrowing hairs
What is the legal significance of questioning the client and recording their responses?
To meet the client's expectations
To reduce damage to the scalp
To provide documented evidence in case of legal action
To follow the Data Protection Act
You should always record the client's agreement to a colour correction service?
True
False
When talking to your client during the consultation, it is important that you don't use what type of speech?
(a)
What are contra-indications?
Skin and hair tests
Factors that can prevent you from continuing with the service
Responses from clients to your questions
Depths and tones on the colour chart
All contra-indications will be obvious.
False
True
If your client has allergies you need to carry out which test?
Incompatibility
Porosity
Elasticity
Skin
Since 2012 it is illegal to use hair dyes on clients under the age of ?
(a)
Tick the influencing factors
Existing colour
Haircut
Length of service
Cost of product
Why are pre-colour treatments used?
To create a barrier
To reduce the cost of the service
To follow health and safety
To even porosity of the hair
Post-colour treatments will
Bring the hair to an alkaline state
Close the cuticle scales down
Bring the hair to an acidic state
Open the cortex
The natural pH for the hair is
5.5 - 6.5
3.5 - 5.5
4.5 - 5.5
4.5 - 6.5
Which one of the following is not an effect of using a pH balanced conditioner?
It brings the hair back to its natural pH
It closes the cuticles
It stops creeping oxidation
It fixes uneven colour result
Which of the following are closed questions?
When did you last put a chemical on your hair?
Was the last colour service carried out in a salon?
Are you prepared to have your hair cut and a course of conditioning treatments?
What types of product do you use on your hair?
Follow up questions can be used if the initial response has not given you the information you required. What type of questions are these called?
(a)
Why is lighting so important when referring to colour and colour correction?
You get the true colour under fluorescent lighting
You get the true colour under mood lighting
You get the true colour in natural daylight
You get a true colour halogen lighting
to maintain the condition of the hair after a colour/ lightening service, aftercare advice should be
to use sulphate products
to use sulphate free products
to use high frequency treatments weekly
to have a facial weekly
Which one of the following best describes why it is important to communicate effectively during the consultation?
To ensure that accurate information is given and received
To ensure the client purchases additional products
To impress clients with communication skills.
To carry out a quick service and cover more clients.
Why is it important to confirm an understanding of what has been said?
To encourage conversation and develop discussions.
To identify any questions that needs to be asked.
To avoid instructions being followed.
To avoid any misunderstandings.
Which one of the following best describes how natural light affects the hair colour?
Has no effect on the hair.
Highlights red tones in the hair.
Gives off a golden glow.
Reflects the true colour.
