Before you end the conversation, always repeat any information (names, addresses, account numbers, etc.) to the customer to verify that your understanding is correct.

Answer the call within five rings base on telephone etiquette.

You may place a call before 8 AM or after 5 PM.

Eating bubble gum while answering phone is all right as long as the caller does not hear you chomping.

When speaking to someone on the phone, especially if it's someone you know, you may address them "teh".

It is fine to use swear words when the caller makes you upset.

In placing international calls always check the time difference.

Taking down notes is one way to get important details from your caller.

The tone of the human voice changes when smiling and it sets the tone for the rest of the call.