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WorksheetsBusiness Correspondence
Total questions: 123
Worksheet time: 1hrs 8mins
What does a letter consist of?
Heading
Salutation (Greeting)
Outline
Main body
Ending
How many styles of a letter are there?
Dear Mr. and Mrs Smith,
This belongs to the ...............
heading
ending
greeting
ending
There are formal letters, informal letters and (a) letters.
Semi-formal letters contain (a) greetings and informal endings.
Informal language is the language of .......................conversations, of personal letters.
public
formal
academic
private
Formal language is the type of language used ................for some serious purposes, for example, in official reports, business letters.
privately
publicly
closely
informally
Tick the correct prepositional phrases
put up with
come across
investigate
think over
Tick the INFORMAL sentences.
She looks for a friend who she can confide in.
In what way can you do it?
To whom is she talking to?
What country was she born in?
Choose the TACTFUL language to complete the sentence.
My teacher's father has......................
died
passed away
gone
Memo is used to communicate in your office
True
False
When you write memo, you need to write as long as you can because it will help people to understand much better.
True
False
Memo is a short form of memorandum.
True
False
The purpose of writing memo is to complaint.
True
False
We need to write about 3 pages when writing a memo.
True
False
Which one is the advantage of using memo?
Fast and economical
Using a lot of paper
What is memorandum?
a short notice usually written by the management to address a certain policy or give a certain announcement or changes in an organization.
a short usually written by the management to address a certain policy or give a certain announcement or changes in an organization.
a long notice usually written by the management to address a certain policy or give a certain announcement or changes in an organization.
a short letter usually written by the management to address a certain policy or give a certain announcement or changes in an organization.
Below are the purpose of memo, except...
To inform
To give suggestions
To describe
To communicate the ideas.
It contains the name of the recipient of the memo who will be reading it.
To
From
Date
Subject
It contains the sender’s name and job title. i.e. your name or the name of the person who is signing the memo.
To
From
Date
Subject
It contains the complete current date or the date when the memo was written. Write the date in the format being used in your organization for all communication documents.
To
From
Date
Subject
Tells the reader what the memo is about in one line. When you write a subject line, be as much clear as possible by including meaningful words or phrase.
To
From
Subject
Date
What are the features of memo?
Keep the structure brief, simple, writing past tense
Generally less formal than letter, establish accountability, simple
Help build good relationship, difficult to understand, Keep the structure brief
Professional tone, help unbuild good relationship, as formal as letter
When is the memo written?
helath & safety committee
Joe Chan
29 Nov 2013
Room Change
To whom is the memo intended?
Health and Safety Committee
Joe Chan
Chair person
Committee
What is the purpose of this memo?
To give suggestions about the meeting
To inform about the meeting
To instruct the meeting
To remind the meeting
When you need to request for information, what is the best document to use?
Telephone conversation
Letter of Enquiry
Letter of Complaint
Memo
When you write a letter of complaint, you need to
describe the problem
include your payment
describe the outcome you want
show your anger to the person reading the letter
attach a copy of relevant documents
What should you do if a product you received is damaged?
Simply accept the product
Write a letter of complaint
Go back to the shop and scold the seller
Buy a new product
Why are business writing skills so important?
Ensure effective business communication
Demonstrate your intelligence
To buy more products
Influence people
Which one of these is NOT the function of business writing
To persuade
To convey information
To start a conversation
To entertain
Professional business writing is important because
it gives you credibility
It helps form office relationships
It takes up a lot of time
People like reading
Identifying different types of writing is important because
As a professional you need to also be a writer
It helps you write in the appropriate style
It tells you who your reader is
It wastes time
When writing, a mind-map is a great planning tool because
It allows for free flow of information from brain to paper
It’s visually attractive
It creates a working draft
It identifies who I’m talking to
Redundant phrases mean
Saying the same thing twice
Creating confusion
Adding value to the audience
Sounding professional
Paragraphs are important because
They structure my thoughts, making them easy to follow
They show effort
They help with typos
They aren’t important
At the top of a business letter, the company writing the letter usually provides their address and business logo, also known as:
Letterhead
Letter Address or Inside Address
Salutation
Complimentary Close
Oral communication consists of anything that is written.
True
False
To write effectively in school and the workplace, you should
know your audience, focus on content and style, proofread thoroughly and revise accordingly.
know jokes, focus on yourself, and style, proofread
know information, focus on style, proofread thoroughly and revise accordingly.
know your audience, focus on content of proofreading
Emails should be written in rude way with slangs and short form.
TRUE
FALSE
Which side the salutation be written at?
left side
right side
at the end of the paragraph
What is the characteristics to meet when making request?
reasonable
long and complicated
rude
demanding
It is a must to put on signature when closing your email.
TRUE
FALSE
You should use ALL CAPS in emails to show courtesy to other parties.
TRUE
FALSE
How should the proper salutation be written?
Dear Mr. Afiq,
To Whom it May Concern,
Dear Farhad,
Afiq Farhad,
What part is the complimentary close?
Sincerely yours,
Enclosures
123 Baker Street
Dear Ms. Aimi,
The part of letter that greets the person you are writing is called:
Solution
Opener
Greeting
Salutation
The main part (message) of a letter is called the:
Body
Salutation
Paragraphs
Letter
When you do not know the exact name of the individual receiving the letter, use the salutation below:
Dear Sir or Madame,
To Whom it May Concern,
Ladies and Gentlemen,
Just skip the salutation all together and go straight to the body paragraphs
A memo (aka memorandum or "reminder") is used for ____ communications in procedures or official business within an organisation.
internal
external
systematic
unsystematic
"In the opening of memo, the main idea should be in the second paragraph."
Is the passage above correct?
TRUE
FALSE
One criteria for giving information on memo is keeping the information essentials and concentrate on organising it.
TRUE
FALSE
Memos do not require a signature.
TRUE
FALSE
Closing should have ____ of the message, and any recommendations for the reader's reference can be included.
Lengthen
Expand
Summary
Enlarged
At work computers are used to________.
Create memos, letters, and forms.
Play video games.
Forward e-mails to your grandmother.
Play music.
A memo is a _________.
Note from a co-worker or your boss.
A kind of fan mail.
The same as a meme.
Delicious.
A foundation is___________.
a type of makeup.
a legal agreement.
a solid base you build something on.
a bicycle.
A percentage of the total sale amount that someone receives as pay is called what?
A commission
A commissioner
A comision
A contract
A bill that lists goods and prices is called a __________.
Commission
Invoice
Contract
Receipt
Reading, math, computer, and public speaking are all __________.
Important to every career.
Necessary to take care of a dog.
How to go on a nice vacation.
Useless.
One of the advantages of communicating through memo is (a) .
Memo is short for memorandum. Plural form of memorandum is (a)
Pick the best subject based on the situation:
You are the lecturer and want to remind your mentees to clean up after themselves in the cafe. There was recently an infestation of cockroaches. The building has since been fumigated but everyone's cooperation is needed to avoid a re-infestation.
Infestation of cockroaches.
The importance of cooperation.
Cleaning up after meal.
Avoiding re-infestation
Memo is a (a) type of communication.
You are an staff attached to the HR department. You want to tell 10 staff about an upcoming computer training. A brochure about the seminar from the presenter is attached.
Choose the most appropriate introduction.
The purpose of this memo is to inform you about the upcoming computer training.
You are invited to attend a computer training to be held on September 14th, 2021.
Please be informed that the seminar brochure is attached.
I'm from the HR department and I would like to inform that you are instructed to attend a computer training.
Choose the most appropriate action based on this situation:
You have read the proposal prepared by the president of Hiking Club. There are a few amendments to be made and it has been communicated to the club president. Ask the president to return the proposal back to you so that you can review it for the last time before presenting it to the Management.
Please revert back to me before the presentation day.
Have a look at my comment and and make amendments.
Check my comments and make amendments accordingly.
Do make amendments as suggested and revert back to me 2 days before the presentation.
Details in a memo can be arranged (a) .
The HR Department has received multiple reports on the misuse of photocopy machines by the staff. Here are the correct steps to use them.
The sentence above is _________________ of a memo.
an introduction
the details
the actions to be taken
the closing
We would appreciate it if you can speed up the delivery process as our resources is about to deplete soon.
The sentence above is a _____________.
closing
suggestion
request
detail
At the monthly staff meeting on Monday, 28 September 2021, you enquired information about the possible purchase of a coffee machine. I would now like to present these details.
The sentences above is _____________.
a suggestion
a detail
an update
an introduction
The tone of a memo shouldn't be __________.
courteous
correct
cryptic
clear
Choose the most suitable memo subject based on the introduction:
As the company grow, we are experiencing trouble in finding parking spaces for our vehicles in the premises.
Insufficient Parking Space
The Company is Growing
How to Find a Parking Space
Vehicles in Need of Parking
Encs is short for (a) .
The four-point plan consists of :
Introduction
(a)
Action
Closing
_______ and ________ are details included in a memo.
(a)
Arrange the memo content:
1. The event will be held for 2 days.
2. You are advised to bring proper attire for the sport event to be held on in the evening of the first day.
3. As per tradition, our company will hold a family day.
4. Staff who are interested to join may notify the event committee latest 30th September 2021.
1, 2, 3 & 4
3, 4, 2 & 1
3, 1, 2 & 4
3, 2, 1 & 4
One of the items that should be available in the memo heading is (a) .
Name another one item that should be available in the memo heading (a) .
Logo is a compulsory item in the memo heading
True
False
Depends on the organization
Sender's signature is compulsory.
True
False
Depends on the organization
Arrange the memo accordingly.
1. A survey found that staff would like to use the microwave oven.
2. Providing a microwave oven in the pantry would enable staff to bring in their own lunchboxes and reheat their food.
3. If this meets with your approval, we would appreciate it if you could authorise the suggested amount to purchase the microwave oven.
4. Since the move to the new office at the city edge, staff have difficulty in buying lunch nearby.
5. Details regarding the microwave oven is presented in this memo as requested.
4, 2, 1, 5, 3
1, 2, 3,4, 5
2, 1, 4, 5, 3
5, 4, 2, 1, 3
Arrange the memo content accordingly:
1. I have very much appreciated my four years working for the company. The training has been excellent and I have gained valuable experience working within an efficient and professional team environment.
2. I feel now that it is time to further develop my knowledge and skills in a different environment.
3. I am writing to inform about my intention to resign from Megah Holdings.
4. I would like to leave, if possible, in a month's time on Saturday, 9 October to allow me to complete my current workload.
5. Thank you for your support.
1, 2, 3, 4, 5
1, 2, 4, 3, 5
3, 1, 2, 4, 5
3, 4, 1, 2, 5
Choose the correct description of this email.
Informative
Persuasive
Reminder
Confirming
Choose the correct description of this email.
Informative
Enquiry
Reminder
Instruction
Rearrange the memo content accordingly.
1. I'm know that some of you have lost files on your workstations and there has been at least 2 accidental leak of confidential company information.
2. We welcome comments and suggestions on how to solve this problem.
3. In the meantime, we are switching to a temporary data management system until our engineers can fix the problem.
4. I was informed that the company has experienced a series of data breaches in the last two weeks because of the recent change in our firewall security system.
5. We are taking steps to address the issue to prevent further data security lapses.
1, 2, 3, 4, 5
1, 5, 4, 2, 3
4, 1, 5, 3, 2
4, 1, 3, 5, 2
You need to update staff about the replacement of old software and provide instructions for using the new software. You should send a...
Text
Memo
Letter
You had a flat tire and need to inform your supervisor you're going to be late for work. You should send a...
Text
Memo
Letter
Your boss sent a memo with information about using new software. You're confused about a few items in the memo and have some questions. You should send a...
Text
Memo
Letter
You need to fire an employee for misconduct at work. You should send a...
Text
Memo
Letter
You need to update a client about a delay in receiving their interlibrary loan.
Text
Memo
Letter
You're working a shift and you experience a sudden issue and need immediate help. How should you contact your boss?
Text
Memo
Phone call
Which of the following is not true about texting for work.
You should state your name and company at the beginning of your message.
You should text for short updates and questions.
You can use incorrect grammar and punctuation.
You don't need to use a closing for texts.
Which of the following is not true about memos?
Memos need to have a friendly greeting and closing.
You need to have a clear and specific subject.
Memos are used to communicate information within an organization.
Memos are often used to write short reports.
Which of the following is true about letters?
Letters are always printed and sent via mail.
Letters always communicate with people outside your organization.
Letters always use formal and courteous language.
Letters always include a subject line.
Which of the following is not true about emails?
Emails always need a clear and specific subject line.
If you're emailing from your phone, you can use emojis.
Emails can be quite formal or quite casual.
Emails should be always be clear and concise.
You're sending an email to your new boss, Tony Stark, to request time off work. Choose the most appropriate greeting for this situation.
Hey Tony,
Dear Mr. Stark
Hello Tony,
Hi Mr. Stark
Which of the following is an appropriate opening sentence for a professional text message.
Hi! How's it going today?
Hi! This is Mayah from the Saskpoly library.
Dear Chris, I hope you're well. It's Mayah from the Saskpolyt liibrary.
Which of the following is an appropriate opening sentence for an email (after your greeting).
My name is Mayah and I'm a student in your COMM 113 class.
I'm writing to request an extension on my assignment due March 4.
How are you today? I hope you're doing well. Sorry to bother you, but I was hoping to get an extension.
Is the example below an effective block email signature?
Jessica Jones
Library and Information Technology Student, Year 1
Saskatchewan Polytechnic, Saskatoon Campus
306-123-4567 || jones1234@saskpolytech.ca
Yes
No
Choose the most effective email subject for the situation listen below:
You need employees to fill out their timesheets by the end of the day so that their pay can be deposited by the 1st.
Fill in timesheets today for payday
Timesheets - DUE TODAY
Timesheets Due
Choose the most effective memo subject for the situation below:
You are writing an incident report about a client who got angry, intentionally smashed a computer, and had to be escorted out of the building by a commissionaire.
Incident today, January 28
Angry client destroyed property and escorted off premises
Incident with angry customer
The first part of any business message should...
Provide background information.
State the purpose of the message.
Provide background information.
Include a friendly question to welcome the reader.
The body of any professional message should include...
A lot of background information. It's important to be very detailed.
Requests for future action and instructions.
Contact information for how to reach you.
Very limited details/background information that clarify your purpose.
The final paragraph of any professional message should...
Clearly indicate any requests for future action.
Tell the reader what you plan to do.
Thank the reader for their time.
All answers are correct.
Which of the following messages do not need a closing or signature.
Texts
Emails
Letters
Memos
The tone in emails should be
Objective and informative
Formal and courteous
Casual and conversational
Polite, friendly, and positive
Does the example sentence below use the appropriate positive and confident tone for professional emails??
There was a problem with your payment and it failed to go through. Due to the aforementioned mistake, I cannot process your payment. Call me at your earliest convenience to rectify this error.
Yes
No
How could you re-write this message so that the meaning is the same, but the wording is more positive?
There was a problem with your payment and it failed to go through.
How could you re-write this message so that the meaning is the same, but less wordy?
Due to the aforementioned mistake, I cannot process your payment. Call me at your earliest convenience to rectify this error.
You're updating employees about their schedule. How could you re-write the message below to eliminate the wordiness?
It is expected that the new schedule will be announced by management within the next few days.
