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Employee empowerment

Total questions: 127

Worksheet time: 1hrs 2mins

Name
Class
Date
1.

Employee empowerment will be achieved by

a)

Management must not provide an open, nonthreatening, creative environment that encourages employee involvement.

b)

Expects employee to think, work together and get involved in the process.

c)

Not Rewards employee ownership of processes, products and services.

d)

Not recognizes employees' value.

2.

These are the rational of empowerment except ..

a)

Working independently

b)

Promotes creativity

c)

Increase better ideas, decisions, quality, productivity and competitiveness

d)

Promotes independent thinking and initiative

3.

These are inhibitors to employee empowerment except..

a)

Resistance from Employees and Unions

b)

Workforce Readiness

c)

Resistance from Management

d)

Management Training and Evaluation

4.

Best Managers for Empowerment is

a)

Task oriented

b)

Workaholic

c)

People oriented

d)

Balance for task and people oriented

5.

Management role in empowerment are

a)

Leadership

b)

Commitment

c)

Motivation

d)

Facilitation

6.

Which are the Steps in the implementation of empowerment:

a)

Create a Supportive Environment

b)

Target and Overcome Inhibitors

c)

Put the Car in Place

d)

Assess, Adjust and Improve

7.

These are the strategy of put vehicles in a place except..

a)

Brainstorming

b)

Voting

c)

Nominal Group Technique

d)

Quality Circles

8.

The following strategies will help to overcome groupthink..

a)

Encourage the development of several alternatives

b)

Assign a member as ‘devil’s advocate’

c)

Discourage Criticism

d)

Include people who not familiar with the issue

9.

Which are the objectives of the Quality Circles?

a)

To improve quality/service product.

b)

To support confidentiality

c)

To improve the quality of working life.

d)

To meet the psychological needs of workers

10.

These are empowerment errors to avoid except..

a)

Clearly defining what empowerment means in the organization

b)

Clearly defining goals of management

c)

Provide empowerment training for all personnel

d)

Do not rush or become impatient

11.

Empowerment is?

a)

A title given to any staff or manager so he can make any decision related to his work

b)

A process of redistribution of decision making bringing the decision making closest to where the action is

c)

A term that is used to explain how work is done without procedure or boundaries

d)

Encouragement to all staff to act and make own decisions wihtout direction from management

12.

These are few reason why we need empowerment, EXCEPT

a)

Increase creativity

b)

Faster decision making

c)

Ease to change manager

d)

Improve job satisfaction

13.

How much is empowerment potential contribution towards productivity

a)

1-1 % improvement

b)

20 - 30% improvement

c)

10 - 15% improvement

d)

15 - 25% improvement

14.

How is the OE R2 concept to correctly empower?

a)

Maintain the current organization structure but limit the decision making only to management level

b)

Back fill the organization middle layers with suitable enablers then redistribute the decision making and tasks

c)

Remove the middle layers, increase more specialist and staff, and let decision making to top management

d)

Balance the organization numbers of middle layers and staff, then assigned LOA for decision making

15.

What is needed to be prepared in order to empower our employee

a)

Manager and work instruction

b)

Clear role, work process, team, coach and training

c)

Computer, meeting room and good refreshement

d)

Presentation material, question bank, coach

16.

Based on 4 guiding stages of empowerment journey plan, what is our target?

a)

Leaders Directed

b)

Coach Directed

c)

Shared Leadership

d)

Leader Centered

17.

Which empowered team has started?

a)

Recognition and Rewards

b)

Business Strategy

c)

Work Process

d)

HSE

e)

Improvement and Innovation

18.

Whose right is it to expect employees’ cooperation on Health and Safety matters?

a)

Employer

b)

Employee

19.

Whose right is it to expect to work in a safe environment?

a)

Employer

b)

Employee

20.

Whose right is it to expect to receive training appropriate to the job role?

a)

Employer

b)

Employee

21.

Whose right is it to expect work to be carried out to required standard?

a)

Employer

b)

Employee

22.

Whose right is it to expect punctuality?

a)

Employer

b)

Employee

23.

Whose right is it to expect to be provided with protective clothing if necessary

a)

Employer

b)

Employee

24.

Whose right is it to expect to receive minimum wage?

a)

Employer

b)

Employee

25.

Whose right is it to expect to be treated fairly?

a)

Employer

b)

Employee

26.

Whose right is it to expect regular attendance?

a)

Employer

b)

Employee

27.

Whose right is it to expect appropriate behaviour in the workplace?

a)

Employer

b)

Employee

28.

What is Empowerment?


It is the _____________ of decision making power in an organization

a)

realignment

b)

giving up

c)

redistribution

d)

appointment

29.

4 key words of an empowered employee are:

a)

Authorized, Enabled, Capable, Willing

b)

Authorized, Accountable, Capable, Willing

c)

Authorized, Accountable, Enthusiastic, Willing

d)

Authorized, Accountable, Capable, Trusted

30.

Empowered Teams contribute to ___________ of productivity improvement

a)

20 - 30%

b)

10 - 15%

c)

5 - 10%

d)

15 - 25%

31.

Below are the roles of a coach, EXCEPT:

a)

Policeman

b)

Facilitator

c)

Consultant

d)

Trainer

32.

How many stages are there in empowerment journey?

a)

3

b)

4

c)

5

d)

6

33.

What is ABF's target in the empowerment journey?

a)

Self Directed

b)

Leader Directed

c)

Leader Centered

d)

Shared Leadership

34.

How many coaches are there in ABFSB?

a)

3

b)

1

c)

4

d)

2

35.

How many types of empowered teams are available in OE R2 context?

a)

1

b)

2

c)

3

d)

4

36.

How many types of empowered teams are available in OE R2 context?

a)

1

b)

2

c)

3

d)

4

37.

Employee empowerment will be achieved by

a)

Management must not provide an open, nonthreatening, creative environment that encourages employee involvement.

b)

Expects employee to think, work together and get involved in the process.

c)

Not Rewards employee ownership of processes, products and services.

d)

Not recognizes employees' value.

38.

These are the rational of empowerment except ..

a)

Working independently

b)

Promotes creativity

c)

Increase better ideas, decisions, quality, productivity and competitiveness

d)

Promotes independent thinking and initiative

39.

These are inhibitors to employee empowerment except..

a)

Resistance from Employees and Unions

b)

Workforce Readiness

c)

Resistance from Management

d)

Management Training and Evaluation

40.

Best Managers for Empowerment is

a)

Task oriented

b)

Workaholic

c)

People oriented

d)

Balance for task and people oriented

41.

Management role in empowerment are

a)

Leadership

b)

Commitment

c)

Motivation

d)

Facilitation

42.

Which are the Steps in the implementation of empowerment:

a)

Create a Supportive Environment

b)

Target and Overcome Inhibitors

c)

Put the Car in Place

d)

Assess, Adjust and Improve

43.

Diagnosing Organizational Effectiveness is used to chart team journey for empowerment. What is correct order of DOE excercise?

a)
  1. Gap identification and closure, 2. DOE analysis workshop, 3. Alignment session 4. Assembling focus group
b)
  1. DOE analysis workshop, 2. Assembling focus group, 3. Alignment session, 4. Gap identification and closure
c)
  1. Assembling focus group, 2. Alignment session, 3. Gap identification and closure, 4. DOE analysis workshop
d)
  1. Assembling focus group, 2. DOE analysis workshop, 3. Alignment Session, 4. Gap identification and closure
44.

Which empowered team has been established at PCFSSB?

a)

Recognition and Rewards Empowered Team

b)

Work Process Empowered Team

c)

Problem Solving Empowered Team

d)

Improvement and Innovation Empowered Team

e)

HSE Empowered Team

45.

Following are empowerment stages, except

a)

Leader-centered

b)

Leader-directed

c)

Leader-managed

d)

Shared leadership

46.

Employee empowerment is the process of allowing employees to make their own decisions and getting employees involved in helping to make decisions that affect the entire company.


What is empowerment definition base on OE R2?

a)

Reduce manpower and delayering middle management, thus responsibilities are distributed to all front-liners.

b)

Redistribution of the decision making power in an organization and brings the decision making closest to where the action are

c)

Empowerment is about giving the power to the person that close to the action with proper backfilling

d)

Empowered employee and team is required to run the organization with leaders as strategy thinker

47.

What are examples of required backfilling?

a)
  1. Work Process, 2. Empowered Team, 3. Digital Tools, 4 Adequate Training, 5. Coaches, 6. Management System
b)
  1. Work Process, 2. Empowered Team, 3. POINT, 4 Adequate Training, 5. Coaches, 6. Management System
c)
  1. Roles and Responsibilities, 2. Natural Work Team, 3. POINT, 4 Adequate Training, 5. Coaches, 6. Management System
d)
  1. Work Process, 2. Empowered Team, 3. VAT, 4 Adequate Training, 5. Role Matrix, 6. Management System
48.

Following are required when employee and team are empowered, except

a)

Authorized, accountable, capable ad willing

b)

Clear KPI and target outcomes

c)

Clear boundaries

d)

No plant upset

e)

Manage own activities

49.

What is not coach suppose to do?

a)

Provide consultation

b)

Executor of order

c)

Facilitator for social skill

d)

Instructor

50.

What is main activity in removing obstacle in operationalizing empowerment?

a)

Surfacing grievance

b)

Diagnosing organizational effectiveness

c)

Power up

d)

Surfacing unwritten rules

51.

Following are major challenges in operationalizing empowerment, except:

a)

Insufficient training

b)

Not enough manpower

c)

Reluctant managers

d)

Breakdown of organizational structure

e)

Do not understand the concept

52.

Empowerment is key performance enabler for OER2. It will improve organisational productivity to X %. What is X?

a)

5% -10%

b)

5 %

c)

20% - 30%

d)

15% - 25%

53.

Please fill in the blank for the Empowered Employee definition.

" An Employee, within a given set of boundaries, is ......................................................., to manage his/her own activities to produce an agreed upon set of target outcomes.

a)

authorized, accountable, capable and willing

b)

empowered, accountable, competent and willing

54.

How many levels of Empowerment are there in PETRONAS Empowerment mirror?

a)

3

b)

4

c)

5

d)

2

55.

How many dimensions are there in PETRONAS Empowerment mirror?

a)

9

b)

11

c)

10

d)

12

56.

A coach helps HRM as a focal person in Department ?

a)

True

b)

False

57.

The coach provide feedback;

a)

Forward (to superiors), Backwards (to friends and families)

b)

Upwards (to leaders), Downwards (to peers and employees)

c)

Upwards (to leaders), Downwards (to subordinates)

d)

Upwards (to leaders), Parallel (to peers and employees)

e)

Upwards (to leaders), Parallels (to subordinates)

58.

Please choose the TRUE principles roles of a coach; (more than 1 answer)

a)

he role is based on power, not on influence

b)

Coach role is based on influence and not power

c)

The coach role is essential to build an empowered organization

d)

The coach role is essential to drive individual and team behavior and consequently organizational performance

e)

The role is focused on building competencies

59.

Fill in the blank for Coach job purpose and responsibilities ;


“lead and drive the implementation and sustainability of empowerment, management system and work processes, via the empowered organization from position of (a)   ; acts as resources to teams, helps team members to build relationship, mindset & behavior, adopt methodologies and gain the knowledge and skills in meeting customer needs to achieve Departmental Goals ( e.g OEE, reliability, productivity and HSE)”

60.

What does DOE stands for in empowerment assessment framework?

a)

Department of Environment

b)

Delay of Event

c)

Department of Empowerment

d)

Diagnosing Organizational Effectiveness

61.

Shared Leadership : Team is exploring empowerment. First application of work processes. Leader is guiding team efforts.

a)

True

b)

False

62.

What is the change management tool designed by Kaora Ishikawa?

a)

Decision Tree

b)

Fish-bone analysis

c)

Force-field Analysis

d)

Gantt Chart

e)

Cause and Effect diagram

63.

Granting employees power to initiate change, thereby encouraging them to take charge of what they do is called

a)

Job Rotation

b)

Employee engagement

c)

Empowerment

d)

Enrichment

64.

A field of study concerned with analyzing work methods and establishing time standards.

a)

Ergonomics

b)

Industrial engineering

c)

Empowerment

d)

Enrichment

65.

A flexible working hours that permit employees the option of choosing daily starting and quitting times, provided that they work a set number of hours per day or week.

a)

Compressed work week

b)

Job sharing

c)

Telecommuting

d)

Flextime

66.

Enhancing a job by adding more meaningful tasks and duties (vertical expansion) to make the work more rewarding or satisfying is called ________

a)

Job sharing

b)

Job enrichment

c)

Job enhancement

d)

Job enlargement

67.

____________________ is a group with widely dispersed members linked together through computer and telecommunications technology.

a)

Virtual teams

b)

Self-directed teams

c)

Project teams

d)

Cross-functional teams

68.

__________________ is a job design approach that focuses on designing equipment and systems so that work gets done efficiently and does not compromise the physical well-being of the employee.

a)

Industrial engineering

b)

Empowerment

c)

Enrichment

d)

Ergonomics

69.

________________________ is an empowerment technique that allows employees to mold their tasks to fit their individual strengths,passions, and motives better

a)

Job rotation

b)

Job enlargement

c)

Job enrichment

d)

Job crafting

70.

________________________ is a group of highly trained individuals performing a set of interdependant job tasks within a natural work unit.

a)

Self-directed teams

b)

Virtual teams

c)

Cross-functional teams

d)

Project teams

71.

The following are advantages to job sharing EXCEPT:

a)

Suits to families where one or both spouses desire to work only part-time

b)

Suits older workers willing to phase into retirement by shortening workweek

c)

Increased productivity in terms of reduced wasted office time

d)

Limits layoffs in hard economic times

72.

The following are disadvantages of telecommuting EXCEPT:

a)

Employees may lack the self-discipline to work at home

b)

Increases stress experienced due to exhausting long workdays

c)

Employees lack of face to face interaction with one another on a regular basis

d)

Employees who are denied telecommuting feel discriminated and resent telecommuters

73.

____________ is a non-financial motivator that involves developing skills of employees to achieve the best they can by providing them authority to make decisions

a)

Job enrichment

b)

Productivity

c)

Renumeration

d)

Empowerment

74.

____________ refers to managers passing on authority to subordinates to carry out a task

a)

Relegation

b)

Delegation

c)

Renumeration

d)

Motivation

75.

___________ are the financial rewards paid in addition to an employee's salary or wages, e.g. free lunch, free phone etc

a)

Renumeration

b)

Performance-related pay

c)

Fringe payments

d)

Time-rate

76.

__________ looks at the factors that motivates employees; namely hygiene factors and motivators

a)

Maslow's pyramid of needs

b)

Taylor's scientific mangement approach

c)

Herzberg's two-factor theory

d)

Daniel Pink's theory

77.

An Employer has a Duty to?

a)

Provide a Safe working environment.

b)

Provide a clean working environment.

c)

Provide a Ventilated working environment.

d)

Provide a Well Lit working environment.

78.

Employers have a responsibility to provide?

a)

Refreshments.

b)

Adequate Staff Training.

c)

Snacks.

d)

Staff Seating.

79.

Employers have a responsibility to provide?

a)

Health & Safety Training.

b)

Health & Safety Information.

c)

Risk Assessments.

d)

Toolbox Talks.

e)

All of the above.

80.

Employers have a responsibility to provide?

a)

Health & Safety Training.

b)

Health & Safety Information.

c)

Site Inductions.

d)

Toolbox Talks.

e)

All of the above.

81.

Employers have a responsibility to provide?

a)

Health & Safety Training.

b)

Health & Safety Information.

c)

Risk Assessments.

d)

Supervision.

e)

All of the above.

82.

Employers have a responsibility to provide?

a)

Risk Assessments.

b)

PPE.

c)

Personal Protective Equipment.

d)

Shower Facilities.

e)

All of the above.

83.

Employers have a responsibility to provide?

a)

Risk Assessments.

b)

Hazard Reporting Procedures.

c)

Personal Protective Equipment.

d)

Eating Facilities.

e)

All of the above.

84.

Employers have a responsibility to provide?

a)

Risk Assessments.

b)

Personal Protective Equipment.

c)

Recreational Facilities.

d)

Near Mis Reporting Proceedure.

e)

All of the above.

85.

Employers have a responsibility to provide?

a)

Hazard Reporting Procedures.

b)

Accident Reporting Procedures.

c)

Near Mis Reporting Procedures.

d)

Water Leak Reporting Procedures.

e)

All of the above.

86.

Employers have a responsibility to comply with?

a)

Sections 1 to 10 of the Health & Safety at Work Act 1974

b)

Sections 2 to 9 of the Health & Safety at Work Act 1974

c)

Sections 3 to 8 of the Health & Safety at Work Act 1974

d)

Sections 4 to 6 of the Health & Safety at Work Act 1974

e)

All of the above.

87.

Employers have a responsibility to provide?

a)

Shower Facilities.

b)

Recreational Facilities.

c)

Display Public Liability Insurance Certificate.

d)

Health & Safety Law Poster.

88.

Employers have a responsibility to provide?

a)

Shower Facilities.

b)

Recreational Facilities.

c)

Welfare Facilities.

d)

Counselling Facilities.

89.

Employees have a responsibility to?

a)

Report Major Accidents using RIDDOR.

b)

Work Safely.

c)

Turn up on time.

d)

Clean the toilets.

90.

Employees have a responsibility to?

a)

Work in Partnership with Employers.

b)

Work in Partnership with Each other.

c)

Work in Partnership with The HSE.

d)

Work in Partnership with RIDDOR.

91.

Employees have a responsibility to?

a)

Work in Partnership with Employers.

b)

Report Hazards.

c)

Report Water Leaks.

d)

Report to reception.

92.

Employees have a Legal Duty to?

a)

Report Hazards.

b)

Report Accidents.

c)

Report Near Misses.

d)

Report Absence.

93.

Employees have a responsibility to?

a)

Follow Company Procedures according to Sections 2 to 9 of the Health & Safety at Work Act 1974

b)

Follow Organisational Procedures according to Sections 2 to 9 of the Health & Safety at Work Act 1974

c)

Follow Employers Procedures according to Sections 2 to 9 of the Health & Safety at Work Act 1974

d)

Follow Employees Procedures according to Sections 2 to 9 of the Health & Safety at Work Act 1974

94.

Employees have a duty and responsibility to provide?

a)

Health & Safety Training.

b)

Health & Safety Information.

c)

Site Inductions.

d)

Toolbox Talks.

e)

None of the above.

95.

Employees have a responsibility to provide?

a)

Personal Protective Equipment.

b)

Eating Facilities.

c)

Shower Facilities.

d)

Recreational Facilities.

e)

None of the above.

96.

Employees have a duty and responsibility to?

a)

Work safely at All Times.

b)

Provide Risk Assessments.

c)

Provide Supervision.

d)

Provide Shower Facilities.

97.

Empowerment is?

a)

A title given to any staff or manager so he can make any decision related to his work

b)

A process of redistribution of decision making bringing the decision making closest to where the action is

c)

A term that is used to explain how work is done without procedure or boundaries

d)

Encouragement to all staff to act and make own decisions wihtout direction from management

98.

These are few reason why we need empowerment, EXCEPT

a)

Increase creativity

b)

Faster decision making

c)

Ease to change manager

d)

Improve job satisfaction

99.

What is needed to be prepared in order to empower our employee

a)

Manager and work instruction

b)

Clear role, work process, team, coach and training

c)

Computer, meeting room and good refreshement

d)

Presentation material, question bank, coach

100.
Anything we do for the customer that enhances the customer perception and experience
a)
Mission Statement
b)
Customer Service
c)
Coproduction
101.
The values, beliefs, and norms shared by a group of people
a)
Problem Solving
b)
Brainstorming
c)
Culture
102.
When the customer participates in providing at least part of their own service
a)
Coproduction
b)
Non Verbal Communication
c)
Empowerment
103.
Where ideas and understanding are shared by two or more people.
a)
Empowerment
b)
Communication
c)
Non Verbal Communication
d)
Customer Service
104.
A problem solving strategy that can be used by groups of two or more
a)
Communication
b)
Coproduction
c)
Brainstorming
105.
Expresses the purpose, the reason the organization exists, and means by which the organization fulfills its purpose.
a)
Empowerment
b)
Culture
c)
Mission Statement
106.
The ability to make decisions to assist customers.
a)
Communication
b)
Coproduction
c)
Empowerment
107.
A customer complaint is:
a)
Nothing a customer service can do anything about
b)
A problem
c)
A request for action
d)
Something your supervisor should handle
108.

below is the examples of coproduction except

a)

salad bars

b)

self service copy shop

c)

payment at pump station

d)

see the doctor for treatment

109.

below is all steps for empowering customer service provider except

a)

allow workers to own their empowerment choices

b)

paint a picture of what you accomplish

c)

commit for the long haul

d)

do not reward and recognize positive examples

110.

Customers using system in place to meet their own service needs at level that result in satisfaction. this statement refer to

a)

customer service provider

b)

system analytical services

c)

self sufficiency

d)

online service tracking

111.

Any set of procedures that contributes to the completion of customer service is referring to_________

a)

self suffciency

b)

customer service provider

c)

customer service system

d)

system design

112.

All below is the examples of self sufficiency, Except:

a)

self checkout

b)

online bill paying

c)

shipping tracking information

d)

cut hair at barber shop

113.

The main different between co production and self sufficiency is that co production is usually take place at designated time.and self sufficiency is available when and where the customer wish to access it.

a)

true

b)

false

114.

Which term refers to an unwritten contract that is created when an employee agrees to work for an employer but no agreement exists as to how long the parties expect the employment to last?

a)

A) temporary assignment

b)

B) contract employment

c)

C) employment at will

d)

D) right-to-work law

115.

The state of employee self-control and orderly conduct that indicates the extent of genuine teamwork within an organization is referred to as ________.

a)

A) ethics

b)

B) discipline

c)

C) punishment

d)

D) internal employee relations

116.

The most effective disciplinary action addresses the employee's ________.

a)

A) attitude

b)

B) behavior

c)

C) personality

d)

D) conscience

117.

In the disciplinary action process, what must occur immediately after management establishes rules?

a)

A) observe performance

b)

B) set organizational goals

c)

C) compare performance with rules

d)

D) communicate rules to employees

118.

1. What instrument seeks input from employees to determine their feelings about topics such as flexibility in the workplace, opportunities for advancement, training and development opportunities, and the firm's compensation system?

a)

a. Productivity survey

b)

b. Attitude survey

c)

c. Selection test

d)

d. Market analysis

119.

What is the MOST severe penalty an organization can give to an employee?

a)

Suspension

b)

Transfer

c)

Termination

d)

Demotion

120.

1. The situation in which employees leave the organisation is referred to as labour:

a)

a. stability.

b)

b. turnover.

c)

c. retention.

d)

d. multiplier index.

121.

1. Which of the following is a method of revealing the real reasons why employees leave their jobs?

a)

Qualitative

b)

evaluation Performance

c)

appraisal Selection

d)

interview Exit interview

122.

1. Jane approach to disciplining her employees is to use the ‘hot stove’ approach. This approach involves:

a)

a. punishing misbehaviour immediately after it occurs.

b)

b. punishing misbehaviour in increasingly severe steps.

c)

c. punishing misbehaviour by counselling the employee concerned.

d)

d. punishing misbehaviour by immediately dismissing the employee.

123.

1. As a result of downsizing, Heather has lost her job. Heather's employer is helping Heather find a job elsewhere. What service is Heather's employer providing?

a)

Outplacement

b)

Development

c)

Outsourcing

d)

Contracting

124.

1. JIM is frequently late at work. In response, Maria's manager has given Maria time off with pay to think about whether she wants to follow the rules and continue working for the company. Which disciplinary method is Maria's manager MOST likely using?

a)

a) Progressive disciplinary action

b)

b) Hot stove approach

c)

c) Disciplinary action without punishment

d)

d) Punitive disciplinary action

125.

In which of the following does the manager ask a series of questions in sequence to determine the best disciplinary action?

a)

A) hot stove approach

b)

B) progressive disciplinary action

c)

C) disciplinary questionnaire approach

d)

D) disciplinary action without punishment approach

126.

34) Which of the following is NOT a question that would likely be asked when a manager uses progressive disciplinary action?

a)

A) Does this violation warrant more than a written warning?

b)

B) Does this violation warrant more than an oral warning?

c)

C) Does this violation warrant disciplinary action?

d)

D) Does this violation warrant termination?

127.

As an HR manager, you may be required to fire employees. According to experts, what is the best time for you to fire an employee?

a)

A) Monday morning

b)

B) Monday afternoon

c)

C) Friday morning

d)

D) Friday afternoon

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