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WorksheetsApril MSV
Total questions: 14
Worksheet time: 8mins
The business is asking to change the COD,
You should advise the business that...
Take the action form his dashboard
We cannot change it
It is not guaranteed & the action still has the probability to get rejected
You change it
Business (Koky shop) Received damaged materials, we need to
Raise a ticket to the flyer validation team to remove the new order COD
Send an email to the flyer validation team mentioning the damaged materials photo
Raise a ticket to the flyer validation team mentioning the damaged materials photo
Advsie the cusotme to make a new order
The business wants to cancel this order,
You should ...
Advise te business to cancel it form his dashboard
Raise a ticket to the hub to cancel it
Advise the business that we cannot cancel it
Raise a ticket to the fulfillment center to cancel it
Take the action from the admin dashboard
If the customer exceeds his flyers quota and still needs flyers he can order paid flyers from the paid flyers section.
True
False
If the order is returned to a bronze business that missed one item, he should refuse the order ...... & report within........
( Choose all correct answers)
-On Spot
-48 W.H
-48 W.H
-2 weeks
-On Spot
-14 days
-24 W.H
-2 weeks
the customer is asking if the star can contact him via WhatsApp,
You should...
(choose all the correct answers)
Add it as a note in the delivery notes
create a resolved ticket to the Hub
Add it as a note in the star notes
create an open ticket to the Hub
create a closed ticket to the Hub
the business should send the receipt of payment to reactivate his account, after paying through: .........
(Choose all the correct answers)
Paymob
Charge balance
Bank
Fawry
The business will get his canceled order back to his address in Banha on the .....
(order was canceled on Tuesday the 25th of April)
30th
29th
28th
27th
what do you need to fill the compensation form with for a fake update case?
(Choose all the correct answers)
Ticket ID
Number of Free order
The compensation Reason
The amount of the credit
All of the above
ما هو الشكل الصحيح لهذه الكلمة
الخطأ
إخطاء
أخطاءواْ
الخطاء
(Find the mistakes)
George and marie are best friends. Their always together and like to go to the movies. Marie is Athletic and George is funny. Marie is 12 and George is 13. The to get along very well.
"Marie" is not capitalized in the first sentence. "Their" should be replaced with "there" in the second sentence. "Athletic" should not be capitalized in the third sentence. There should be a comma between "and" and "George" in the fourth sentence. "To" should be replaced with "two" in the fifth sentence.
"Best" and "friends" should be combined to make "bestfriends" in the first sentence. "Athletic" should not be capitalized in the third sentence.
"Marie" is not capitalized in the first sentence. "Their" should be replaced with "they're" in the second sentence. "Athletic" should not be capitalized in the third sentence. "To" should be replaced with "two" in the fifth sentence.
There are no errors in this paragraph.
If the business tier is Platinum, and he received mixed RTO, he should report the case within
On the spot with the star
2 Weeks
24 Working Hours
3 days
The Business can use the charge balance to make a deposit.
True
False
أستاذ / --- , ردا --- استفسار حضرتك مواعيد التوصيل لدينا من --- 10 ص --- 6م
-علي
-علي
-الساعه
-حتى
-علي
-على
-الساعة
-حتى
-على
-على
-الساعة
-حتي
-على
-علي
-الساعه
-حتى
