NEW
Font size
WorksheetsResolving Conflicts Army JROTC BCHS LET I
Total questions: 28
Worksheet time: 2hrs 16mins
The definition of negotiate is to_____________.
Try and reach an agreement by discussion
Fist to Face
Only agree with the other person to make them happy
T or F: We have the most conflicts with people we don't know very well.
True
False
conflicts are usually caused by some type of _______.
Difference
Harrassment
Emotional Distress
Insult
Brady and Tim are friends. They have conflicts because they belong to different religions and are always trying convince each other that theirs is the right religion. This is an example of a_______ conflict.
Value
Relationship
Structural
religious
Conflicts are usually caused by some type of ___________.
Difference
insult
harrassment
emotional distress
Which of the following is NOT a skill for dealing with conflict.
Listening Skills
Ability to ignore the feelings of others and be objective
Being aware of differences between yourself and others
Ability to "give and take"
T or F: In a conflict you should manage your body language. You should: avoid eye contact, keep your legs uncrossed, and unclench your fists.
True
False
The goal in any conflict should be a ______ solution where some of each party's needs are met.
Brainstormed
long-lasting
mutual
non-violent
It might be best to ignore a conflict if ______.
it has been going on a long time without resolution
the person is just trying to make you angry
it is with a family member
you are the one at fault
The last part of an "I" statement _________.
states your feeling
states how a behavior affect you
describes a specific behavior
suggests a solution to the conflict
Candy says "I"m never going to talk to you. You always to me. I won't answer your phone calls. Maybe I'll see around next year!" What are the "fighting words"?
never,lie,maybe
never,always,maybe
never, always, won't
never,lie,always
A conflict is ___________.
a disagreement or argument
a fallacy
an escalator
An agreement or a settlement of a dispute that is reached by each side getting part of what they want is called .
conflict
consequence
compromise
Active listening means _________.
you are listening while actively engaged in a task
you are fully concentrating on what is being said rather than just passively "hearing" the message of the speak
You are listening for people who are being active in the conversation
To ________ is to express regret to another person about your actions or words.
compromise
escalate
apologize
The two Winning Colors types most likely to respond friendly, light heart approach are ______________.
Planner and Builder
Planner and Relater
Builder and Adventurer
Relater and Adventurer
The communication key for a __________emphasizes freedom of thought.
Builder
Relater
Adventurer
Planner
If you are in a conflict with a Builder, your communication approach should NOT__________.
take a light hearted fun approach
be prepared
be concise and to the point, no smal talk
explain directions step-by-step
In conflict resolution, it is important that the other person knows you are trying to____________.
understand his point of view
agree with him about his solution
blame someone who is not involved in the conflict
In conflict resolution, it is important that the other person knows you are trying to___________.
Understand his point of view
agree with him about his solution
blame someone who is not involved in the conflict
In general, you should not confront someone in a conflict when there are onlookers because ___________.
the onlookers might interrupt
the onlookers will take sides
the person may think you are trying to pressure or embarrass him in front of others
the person will bring onlookers into the conflict
In general, you should not confront someone in a conflict when there are onlookers because ___________.
the onlookers might interrupt
the onlookers will take sides
the person may think you are trying to pressure or embarrass him in front of others
the person will bring onlookers into the conflict
T or F: We have the most conflicts with people we don't know very well
True
False
In an either-or-fallacy, people think there are ___________.
lies being told about them
many choices for a solution
only two possible
To escalate is to __________.
cause a situation to become more intense or serious
cause a situation to become more friendly and light-hearted
reach an agreement peacefully
reach an agreement by one side overpowering the
other
The results or effects of your actions are called _________
consequences
negotiations
harassment
Effecting speaking is a successful verbal communication that __________.
everyone agrees with
has the desired or intended result
makes listeners more effective speakers
makes listeners more effective speakers
T or F: The conflict resolution process involves defining who is to blame for the conflict.
True
False
