WorksheetsMarketing Unit 3
Total questions: 107
Worksheet time: 54mins
This channel member buys large quantities of goods from manufacturers, stores them and resells them to other businesses.
Agent
Retailer
Wholesaler
Common Carrier
This channel member sells goods to the final consumer.
Wholesaler
Agent
Retailer
Executive distributor
All the following are reasons producers use indirect channels of distribution EXCEPT:
Reduces the number of transactions they have to make.
Can reach more people efficiently
Can keep control of the brand the entire way
Costs for the business are lower
True or False: If a product changes ownership between companies during the distribution process, it is officially an indirect channel of distribution.
True
False
All of the following are reasons to use a direct channel of distribution EXCEPT:
It is cheaper for the business
Being able to control the brand and product image the entire way
The product is new to the market and needs better customer service attached to it
It keeps the price of the product down for the consumer
distribution aimed at maximum market coverage
Intensive
Selective
Exclusive
Screening retailers so not everyone can sell your product but giving enough room to put your product in a good amount of vendors.
Intensive distribution
Selective distribution
Exclusive distribution
Only one dealer within a given area are allowed to sell the product.
Intensive distribution
Selective distribution
Exclusive distribution
True or False: Majority of companies only use one channel of distribution for a product.
True
False
If a product has an expiration date, which channel would make the most sense for a producer?
Producer to Consumer
Producer to Wholesaler to Retailer to Consumer
Producer to Retailer to Consumer
What is supply chain management?
The process of getting the product from the raw materials to the end consumer
Creating the product in the manufacturing stage
Distributing the product to a retailer
Calculating the cost to ship a product
True or False: The end customer can be a business.
True
False
If a company ships the product from the manufacturer to a store they own, then to the customer, it is an example of which type of channel?
Direct
Indirect
The most important reason companies use an indirect channel of distribution is...
because it stops the need for discount pricing
because it reduces the number of transactions the company has to make and keep track of
because they want to keep the price low for the final consumer
because it is faster
What is the point of demand forecasting?
So that companies can get as much inventory stockpiled as possible
Being able to reduce the wildness of orders throughout the supply chain
Forcing factories to produce a set amount of units to ensure minimum levels of storage
Bringing more supply chains to direct channels of distribution
The higher the inventory
The more it costs
The more profitable the business
The happier the customer
The better the brand image
There are three things that can help reduce the Bullwhip Effect in supply chains. All of the following apply EXCEPT:
More communication between businesses
Demand Forecasting
Moving to a direct channel of distribution
Distributing to multiple businesses to ensure demand is always present at a high level
Lead time refers to...
The time it takes for orders/supplies to get to the business after they have been requested
A strategy for direct channels of distribution that allows businesses to lower costs
Part of exclusive distribution where customers get a head start on ordering sought after products
Manufactuerers desire to limit the amount of wholesalers they do business with to speed up supply chain movement
Companies are often playing with their inventory to have the least amount possible while still being able to fill orders. This leads to very low costs and improves profits. This strategy is referred to as...
Lead Time
Just In Time Manufacturing
Direct Distribution
Bullwhip Effect
In an indirect channel, often small changes in demand at the retail level cause bigger fluctuations in ordering as you go up the supply chain. This phenomenon is called...
The bullwhip effect
Lead time
First in last out ordering
Intensive distribution
The process of getting raw materials to the manufacturer
Upstream
Downstream
Supply Chain
Distribution
The process of getting the finished product from the manufacturer to the end consumer is the...
Upstream
Downstream
Supply Chain
Bullwhip Effect
The Anthony family hired a travel agent to help arrange a vacation. They have already planned and taken trips to many U.S. destinations. What type of decision making will they likely use to plan their trip?
Extensive
Routine
Emotional
Limited
What system involves finding customers and keeping them satisfied?
Customer relationship management
Customer satisfaction system
Business-to-customer management
Computerized customer search
Jason has always purchased Apple products since he has never had problems with those products. He has decided to upgrade to an iPhone with the latest features. What decision-making process has he used?
Brand loyalty decision making
Limited decision making
Routine decision making
Stable decision making
What type of sales techniques are prohibited by most businesses?
overly enthusiastic
illegal and damaging to reputation
subliminal suggestion
online techniques
Jill exceeded the sales ____________________ that was the goal set for the month by her manager.
quota
cold call
contract
commission
Jamie and Craig started a skateboard business in Craig’s garage. Now they have so many customers that they must find and rent store space. Selecting the space will require ____________________ decision making.
Extensive
Routine
Emotional
Limited
True or False: Personal Selling is direct contact between a salesperson and a customer.
True
False
True or False: Salespeople are often paid a commission, which is a payment earned when an item sells.
True
False
True or False: Consumer Selling is a sales exchange between 2 or more companies
True
False
True or False: Salespeople make a cold call when they visit a customer without an appointment.
True
False
What type of consumer promotion is an art contest run by a cereal company that is offering a trip to Disneyland for the winner?
premiums
licensing
product samples
incentives
Outward Bound is selling a backpack together with a pair of hiking boots at one-third off their regular combined price. What type of promotion is this?
incentives
product sample
deal
sponsorship
The Green Place is a gift store selling items that are compatible with ecological issues. Chris coordinates all of the marketing activities of The Green Place so that the store projects the right image to its customers. What is Chris directly involved in?
personal selling
sales promotion
publicity
advertising
What is a special price discount that is given as an incentive to wholesalers and retailers?
slotting allowance
product incentive
promotional allowance
rebate
The business often has the least control over which type of promotion?
publicity
advertising
personal selling
sales promotion
True or False: A promotional mix is a cost-effective combination of strategies designed to reach a company’s goals.
True
False
True or False: A premium is an item such as a coupon or factory pack that is free to consumers as a condition of purchase
True
False
An airline and a car rental company might combine their promotional resources to create a campaign that increases sales for both companies. This arrangement is known as a promotional ____________________.
tie-in
sponsorship
sample
incentive
Money a manufacturer pays a retail chain to place a product on store shelves
slotting allowance
product incentive
promotional allowance
rebate
True or False: An advantage of publicity is that it costs more than other forms of promotion.
True
False
A mortgage broker arranges for a bank to provide a mortgage for a consumer or business. What is the channel of distribution for services?
intensive
indirect
select
direct
Delene manages the Sweet Tooth Candy inventory at 20 supermarkets by refilling stock and maintaining the stores’ Sweet Tooth displays. What is Delene?
retailer
manufacturer's agent
food broker
rack jobber
Of the four Ps of marketing, the ________________ decision relates to distribution
Product
Price
Promotion
Place
An agent who brings buyers and sellers together for a sale is a(n) ____________________.
retailer
wholesaler
broker
rack jobber
A(n) ____________________ is a distributor who is paid a commission to help sellers and buyers get together.
retailer
wholesaler
agent
rack jobber
______________ uses all suitable outlets to sell a product.
exclusive distribution
intensive distribution
selective distribution
integrated distribution
______________ occurs when products are supplied to only one dealer within a certain geographic area.
exclusive distribution
intensive distribution
selective distribution
integrated distribution
True or False: A gourmet coffee manufacturer sells its product to restaurants. In this channel of distribution, the final user is an industrial user.
True
False
True or False: An in-house sales force allows a company more control.
True
False
True or False: A manufacturer uses intensive distribution by using only a limited number of outlets to sell products in its geographic area.
True
False
Which type of promotion is depicted by a business’s one-time announcement of its half-price sale in the local newspaper?
Product promotion
Institutional advertising
Free publicity
Sales promotion
In which stage of a product's life cycle do promotional activities focus on differences between competing products?
Introductory
Growth
Declining
Instruction
Which best describes the relationship of promotion and marketing?
Subsidiary
Interrelated
Dependent
One–to–one
Which is an objective of institutional advertising?
To support personal selling activities
To demonstrate the organization's role in community affairs
To introduce new goods or services
To create customer interest in the company's goods or services.
How have technological advancements enhanced a small business's ability to promote its products?
Most companies need fewer channels to coordinate and carry out promotional activities.
Small companies now have more money to spend on promotional activities.
Less time and creativity are required to develop effective promotional campaigns.
Information can be communicated by more venues, and messages can be customized.
What is new technology enabling businesses to create that is impacting the promotion function?
Personalized premiums
Attractive commercials
Publicity campaigns
Individualized messages
Which statement is true about regulating international promotional activities?
Most countries have a system of checks and balances to verify that promotion regulations are fair.
Businesses must submit all promotional materials to the International Ad Coalition for approval.
Governments bear the sole responsibility of monitoring promotional materials and regulations.
A business must understand that the laws governing promotional activities vary by country.
Which situation most accurately depicts a promotional ethical issue in relation to children?
A television commercial portrays preschool-age children eating breakfast.
A print ad in a national teen magazine shows a girl modeling fashionable outerwear.
A radio spot announces an upcoming concert for preteens during the morning time slot.
A newscast teaser televises graphic film clips of a war zone during prime-time viewing.
Which form of promotion is generally emphasized for complex, technical products sold to industrial users?
Personal selling
Sales promotion
Publicity
Advertising
How do competing businesses within the same industry usually react to each other's promotional mixes?
By playing follow the leader
By reducing their promotional budgets
By trying not to outdo each other
By changing distribution channels
Which is an example of advertisement stereotyping?
A television commercial depicts a woman mopping the kitchen with a new floor cleaner.
A print ad shows a middle-aged male pouring orange juice for his children.
A magazine ad campaign presents a variety of people who encourage others to drink milk.
A well-known athlete records a PSA that emphasizes the importance of continuing education.
Banner and pop-up ads impact the way audiences receive promotional information. These types of messages exist because of which technological development?
HTMT
Euronet
URL
Internet
Which type advertising promotes the support of a bank that gives to community projects?
Promotional
Prestige
Institutional
Service
Why are there specific guidelines for advertising to children?
Research indicates that juvenile offenders watch more advertising on television than the average child.
Children are impressionable, and the wrong kinds of advertising can affect their development.
A campaign mounted by parents against advertisers states that their children demand the products they saw advertised.
Children revealed, in focus groups, that while they like watching ads, it does not make them behave differently.
Why are promotional media such as newspapers and television referred to as mass media?
They try to reach a limited, small audience.
They direct promotions to a specific audience.
They reach a lot of people at the same time.
They try to meet the needs of many businesses.
Which advertising media offers the easiest means to evaluate the effectiveness of an advertisement?
Radio
Newspaper
Direct mail
Television
How does promotion benefit customers?
Causes them to postpone making buying decisions
Enables them to identify their buying decisions
Helps them to select appropriate products
Requires them to spend more on products
Which is an example of out-of-home media?
An infomercial broadcast on a national television network
An eye-appealing card placed in a mailbox
A calendar imprinted with a company's name
An electrical sign located in a high-traffic area
Which is a print promotional medium?
A television commercial
A participation show
A shoppers' guide
A radio ad
Which would be used to promote special sales events only to customers who live in a specific location?
Specialty advertising
Suburban newspapers
Radio spots
Utility direct mail
The most important benefit that magazine advertising offers to an advertiser is the ability to accomplish which goal?
Reach a specific geographic area
Deliver messages in a timely manner
Target a particular group of consumers
Deliver a low-cost message to a target group
Which communication channels is a corporation's public-relations department most likely to use to maintain positive relationships with shareholders?
Press releases, online social networks, and print advertisements
Newsletters, annual reports, and the company's web site
News conferences, consumer blogs, and employee manuals.
Policy manuals, commercials, and sponsorships
Ben recently purchased a cellular telephone. The manufacturer provided a form and a special code with the telephone's packaging. Ben completed the form, copied his sales receipt, and mailed these items back to the manufacturer along with the part of the packaging that contained the special code. Within six weeks, Ben received a $50 check from the telephone manufacturer. Which type of sales-promotion technique was used?
Warranty
Coupon
Sweepstakes
Rebate
During one scene of a popular television show, an actor pours a box of brand-name cereal into a bowl and begins to eat it. What does this exemplify?
Brand awareness
Product placement
Brand identification
Product programming
The use of communications channels in public-relations activities is an important part of which action?
Targeting customers
Marketing products
Advertising an image
Providing information
Which is a common communications channel used in public relations?
Billboards
Trade shows
Product displays
Press releases
The reason for using certain communications channels, such as coupons, in sales promotion is to accomplish which goal?
Create long-term demand
Generate an immediate response
Persuade customers to remain loyal
Advertise a new product
Which is an example of marketing information that a business could gather by surveying its customers?
Planned product improvements
The company's current market share
Location of the company's market
Financial status of competitors
Which characteristic of useful marketing information is represented by the statement, 'The benefits of using the information should be greater than the expense of gathering the data used to generate this information'?
Timeliness
Accessibility
Relevancy
Cost-effectiveness
In planning marketing activities and in making marketing decisions, marketers use a variety of data gathered by which component?
Inventory control system
Double-entry bookkeeping system
File of employee records
Marketing-information management system
An image on a website trying to get you to buy a product would be...
Advertising
Personal Selling
Public Relations
Sales Promotion
A coupon is an example of ____________
Personal Selling
Advertising
Public Relations
Sales Promotion
One of the public relations tools is a...
Discount
Press Release
Social Media Ad
Commercial
Which of these is NOT part of the promotional mix?
Personal Selling
Advertising
Public Relations
Customer Profiles
Door-to-door sales is an example of...
Advertising
Sales Promotion
Personal Selling
Public Relations
________ reaches large groups of audiences at a high frequency
Advertising
Personal Selling
Sales Promotion
Public Relations
A company sponsoring a charity event, such as a 5K race, would be an example of...
Public Relations
Advertising
Sales Promotion
Personal Selling
Why are Channels of Distribution needed in Marketing?
They adjust differences between producers and consumers
They provide marketing functions
They increase marketing efficiency
All of the above
In a direct channel there are intermediary businesses that perform some of the marketing functions.
True
False
In a direct channel, the producer sells directly to the final consumer
True
False
Physical distribution (also known as logistics) is the process of efficiently and effectively moving products and materials through the distribution channel.
True
False
Common options for storing and handling products while they are moving through the distribution channel include what?
Warehouses
Distribution Centers
Packaging options
All of the above
Physical distribution includes what activities?
Transportation, storage, product handling and information processing
Transportation, storage, product handling
Storage, product handling and information processing
Transportation, storage and information processing
This marketing function involves determining the best methods and procedures to use so that prospective customers can locate, obtain, and use a business’s products and services.
Selling
Promotion
Pricing
Distribution
The two types of distribution channels are:
Transportation and inventory
Wholesale and retail
Direct and indirect
Agent and broker
Where does a channel of distribution begin?
With the industrial user
With the producer
With the final consumer
With the intermediary
A distribution strategy where the plan is to sell to as many customers as possible
Exclusive distribution
Intensive distribution
Selective distribution
Warehouse distribution
This method of transportation is relatively low cost and can handle large quantities, but it has a lack of flexibility with drop of and pick up locations and schedules
Railroad
Planes
Trucks
Pipeline
The major advantage of this form of transportation is speed, but a disadvantage is high cost
Railroads
Planes
Trucks
Pipeline
The most flexible of the major transportation methods
Trucks
Pipelines
Planes
Ships/boats
A distribution strategy that only allows a limited number of outlets in a geographic area to sell a product.
Exclusive distribution
Intensive distribution
Selective distribution
Warehouse distribution
A distribution strategy that involves distribution of a product in protected territories in a geographic area.
Exclusive distribution
Intensive distribution
Selective distribution
Warehouse distribution
