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Worksheets

Marketing Unit 3

Total questions: 107

Worksheet time: 54mins

Name
Class
Date
1.
An example for promotion for the introduction stage would be
a)
Customer Satisfaction
b)
Try It
c)
Is it Worth It?
d)
Compare and Save
2.

This channel member buys large quantities of goods from manufacturers, stores them and resells them to other businesses.

a)

Agent

b)

Retailer

c)

Wholesaler

d)

Common Carrier

3.

This channel member sells goods to the final consumer.

a)

Wholesaler

b)

Agent

c)

Retailer

d)

Executive distributor

4.

All the following are reasons producers use indirect channels of distribution EXCEPT:

a)

Reduces the number of transactions they have to make.

b)

Can reach more people efficiently

c)

Can keep control of the brand the entire way

d)

Costs for the business are lower

5.

True or False: If a product changes ownership between companies during the distribution process, it is officially an indirect channel of distribution.

a)

True

b)

False

6.

All of the following are reasons to use a direct channel of distribution EXCEPT:

a)

It is cheaper for the business

b)

Being able to control the brand and product image the entire way

c)

The product is new to the market and needs better customer service attached to it

d)

It keeps the price of the product down for the consumer

7.

distribution aimed at maximum market coverage

a)

Intensive

b)

Selective

c)

Exclusive

8.

Screening retailers so not everyone can sell your product but giving enough room to put your product in a good amount of vendors.

a)

Intensive distribution

b)

Selective distribution

c)

Exclusive distribution

9.

Only one dealer within a given area are allowed to sell the product.

a)

Intensive distribution

b)

Selective distribution

c)

Exclusive distribution

10.

True or False: Majority of companies only use one channel of distribution for a product.

a)

True

b)

False

11.

If a product has an expiration date, which channel would make the most sense for a producer?

a)

Producer to Consumer

b)

Producer to Wholesaler to Retailer to Consumer

c)

Producer to Retailer to Consumer

12.

What is supply chain management?

a)

The process of getting the product from the raw materials to the end consumer

b)

Creating the product in the manufacturing stage

c)

Distributing the product to a retailer

d)

Calculating the cost to ship a product

13.

True or False: The end customer can be a business.

a)

True

b)

False

14.

If a company ships the product from the manufacturer to a store they own, then to the customer, it is an example of which type of channel?

a)

Direct

b)

Indirect

15.

The most important reason companies use an indirect channel of distribution is...

a)

because it stops the need for discount pricing

b)

because it reduces the number of transactions the company has to make and keep track of

c)

because they want to keep the price low for the final consumer

d)

because it is faster

16.

What is the point of demand forecasting?

a)

So that companies can get as much inventory stockpiled as possible

b)

Being able to reduce the wildness of orders throughout the supply chain

c)

Forcing factories to produce a set amount of units to ensure minimum levels of storage

d)

Bringing more supply chains to direct channels of distribution

17.

The higher the inventory

a)

The more it costs

b)

The more profitable the business

c)

The happier the customer

d)

The better the brand image

18.

There are three things that can help reduce the Bullwhip Effect in supply chains. All of the following apply EXCEPT:

a)

More communication between businesses

b)

Demand Forecasting

c)

Moving to a direct channel of distribution

d)

Distributing to multiple businesses to ensure demand is always present at a high level

19.

Lead time refers to...

a)

The time it takes for orders/supplies to get to the business after they have been requested

b)

A strategy for direct channels of distribution that allows businesses to lower costs

c)

Part of exclusive distribution where customers get a head start on ordering sought after products

d)

Manufactuerers desire to limit the amount of wholesalers they do business with to speed up supply chain movement

20.

Companies are often playing with their inventory to have the least amount possible while still being able to fill orders. This leads to very low costs and improves profits. This strategy is referred to as...

a)

Lead Time

b)

Just In Time Manufacturing

c)

Direct Distribution

d)

Bullwhip Effect

21.

In an indirect channel, often small changes in demand at the retail level cause bigger fluctuations in ordering as you go up the supply chain. This phenomenon is called...

a)

The bullwhip effect

b)

Lead time

c)

First in last out ordering

d)

Intensive distribution

22.

The process of getting raw materials to the manufacturer

a)

Upstream

b)

Downstream

c)

Supply Chain

d)

Distribution

23.

The process of getting the finished product from the manufacturer to the end consumer is the...

a)

Upstream

b)

Downstream

c)

Supply Chain

d)

Bullwhip Effect

24.

The Anthony family hired a travel agent to help arrange a vacation. They have already planned and taken trips to many U.S. destinations. What type of decision making will they likely use to plan their trip?

a)

Extensive

b)

Routine

c)

Emotional

d)

Limited

25.

What system involves finding customers and keeping them satisfied?

a)

Customer relationship management

b)

Customer satisfaction system

c)

Business-to-customer management

d)

Computerized customer search

26.

Jason has always purchased Apple products since he has never had problems with those products. He has decided to upgrade to an iPhone with the latest features. What decision-making process has he used?

a)

Brand loyalty decision making

b)

Limited decision making

c)

Routine decision making

d)

Stable decision making

27.

What type of sales techniques are prohibited by most businesses?

a)

overly enthusiastic

b)

illegal and damaging to reputation

c)

subliminal suggestion

d)

online techniques

28.

Jill exceeded the sales ____________________ that was the goal set for the month by her manager.

a)

quota

b)

cold call

c)

contract

d)

commission

29.

Jamie and Craig started a skateboard business in Craig’s garage. Now they have so many customers that they must find and rent store space. Selecting the space will require ____________________ decision making.

a)

Extensive

b)

Routine

c)

Emotional

d)

Limited

30.

True or False: Personal Selling is direct contact between a salesperson and a customer.

a)

True

b)

False

31.

True or False: Salespeople are often paid a commission, which is a payment earned when an item sells.

a)

True

b)

False

32.

True or False: Consumer Selling is a sales exchange between 2 or more companies

a)

True

b)

False

33.

True or False: Salespeople make a cold call when they visit a customer without an appointment.

a)

True

b)

False

34.

What type of consumer promotion is an art contest run by a cereal company that is offering a trip to Disneyland for the winner?

a)

premiums

b)

licensing

c)

product samples

d)

incentives

35.

Outward Bound is selling a backpack together with a pair of hiking boots at one-third off their regular combined price. What type of promotion is this?

a)

incentives

b)

product sample

c)

deal

d)

sponsorship

36.

The Green Place is a gift store selling items that are compatible with ecological issues. Chris coordinates all of the marketing activities of The Green Place so that the store projects the right image to its customers. What is Chris directly involved in?

a)

personal selling

b)

sales promotion

c)

publicity

d)

advertising

37.

What is a special price discount that is given as an incentive to wholesalers and retailers?

a)

slotting allowance

b)

product incentive

c)

promotional allowance

d)

rebate

38.

The business often has the least control over which type of promotion?

a)

publicity

b)

advertising

c)

personal selling

d)

sales promotion

39.

True or False: A promotional mix is a cost-effective combination of strategies designed to reach a company’s goals.

a)

True

b)

False

40.

True or False: A premium is an item such as a coupon or factory pack that is free to consumers as a condition of purchase

a)

True

b)

False

41.

An airline and a car rental company might combine their promotional resources to create a campaign that increases sales for both companies. This arrangement is known as a promotional ____________________.

a)

tie-in

b)

sponsorship

c)

sample

d)

incentive

42.

Money a manufacturer pays a retail chain to place a product on store shelves

a)

slotting allowance

b)

product incentive

c)

promotional allowance

d)

rebate

43.

True or False: An advantage of publicity is that it costs more than other forms of promotion.

a)

True

b)

False

44.

A mortgage broker arranges for a bank to provide a mortgage for a consumer or business. What is the channel of distribution for services?

a)

intensive

b)

indirect

c)

select

d)

direct

45.

Delene manages the Sweet Tooth Candy inventory at 20 supermarkets by refilling stock and maintaining the stores’ Sweet Tooth displays. What is Delene?

a)

retailer

b)

manufacturer's agent

c)

food broker

d)

rack jobber

46.

Of the four Ps of marketing, the ________________ decision relates to distribution

a)

Product

b)

Price

c)

Promotion

d)

Place

47.

An agent who brings buyers and sellers together for a sale is a(n) ____________________.

a)

retailer

b)

wholesaler

c)

broker

d)

rack jobber

48.

A(n) ____________________ is a distributor who is paid a commission to help sellers and buyers get together.

a)

retailer

b)

wholesaler

c)

agent

d)

rack jobber

49.

______________ uses all suitable outlets to sell a product.

a)

exclusive distribution

b)

intensive distribution

c)

selective distribution

d)

integrated distribution

50.

______________ occurs when products are supplied to only one dealer within a certain geographic area.

a)

exclusive distribution

b)

intensive distribution

c)

selective distribution

d)

integrated distribution

51.

True or False: A gourmet coffee manufacturer sells its product to restaurants. In this channel of distribution, the final user is an industrial user.

a)

True

b)

False

52.

True or False: An in-house sales force allows a company more control.

a)

True

b)

False

53.

True or False: A manufacturer uses intensive distribution by using only a limited number of outlets to sell products in its geographic area.

a)

True

b)

False

54.

Which type of promotion is depicted by a business’s one-time announcement of its half-price sale in the local newspaper?

a)

Product promotion

b)

Institutional advertising

c)

Free publicity

d)

Sales promotion

55.

In which stage of a product's life cycle do promotional activities focus on differences between competing products?

a)

Introductory

b)

Growth

c)

Declining

d)

Instruction

56.

Which best describes the relationship of promotion and marketing?

a)

Subsidiary

b)

Interrelated

c)

Dependent

d)

One–to–one

57.

Which is an objective of institutional advertising?

a)

To support personal selling activities

b)

To demonstrate the organization's role in community affairs

c)

To introduce new goods or services

d)

To create customer interest in the company's goods or services.

58.

How have technological advancements enhanced a small business's ability to promote its products?

a)

Most companies need fewer channels to coordinate and carry out promotional activities.

b)

Small companies now have more money to spend on promotional activities.

c)

Less time and creativity are required to develop effective promotional campaigns.

d)

Information can be communicated by more venues, and messages can be customized.

59.

What is new technology enabling businesses to create that is impacting the promotion function?

a)

Personalized premiums

b)

Attractive commercials

c)

Publicity campaigns

d)

Individualized messages

60.

Which statement is true about regulating international promotional activities?

a)

Most countries have a system of checks and balances to verify that promotion regulations are fair.

b)

Businesses must submit all promotional materials to the International Ad Coalition for approval.

c)

Governments bear the sole responsibility of monitoring promotional materials and regulations.

d)

A business must understand that the laws governing promotional activities vary by country.

61.

Which situation most accurately depicts a promotional ethical issue in relation to children?

a)

A television commercial portrays preschool-age children eating breakfast.

b)

A print ad in a national teen magazine shows a girl modeling fashionable outerwear.

c)

A radio spot announces an upcoming concert for preteens during the morning time slot.

d)

A newscast teaser televises graphic film clips of a war zone during prime-time viewing.

62.

Which form of promotion is generally emphasized for complex, technical products sold to industrial users?

a)

Personal selling

b)

Sales promotion

c)

Publicity

d)

Advertising

63.

How do competing businesses within the same industry usually react to each other's promotional mixes?

a)

By playing follow the leader

b)

By reducing their promotional budgets

c)

By trying not to outdo each other

d)

By changing distribution channels

64.

Which is an example of advertisement stereotyping?

a)

A television commercial depicts a woman mopping the kitchen with a new floor cleaner.

b)

A print ad shows a middle-aged male pouring orange juice for his children.

c)

A magazine ad campaign presents a variety of people who encourage others to drink milk.

d)

A well-known athlete records a PSA that emphasizes the importance of continuing education.

65.

Banner and pop-up ads impact the way audiences receive promotional information. These types of messages exist because of which technological development?

a)

HTMT

b)

Euronet

c)

URL

d)

Internet

66.

Which type advertising promotes the support of a bank that gives to community projects?

a)

Promotional

b)

Prestige

c)

Institutional

d)

Service

67.

Why are there specific guidelines for advertising to children?

a)

Research indicates that juvenile offenders watch more advertising on television than the average child.

b)

Children are impressionable, and the wrong kinds of advertising can affect their development.

c)

A campaign mounted by parents against advertisers states that their children demand the products they saw advertised.

d)

Children revealed, in focus groups, that while they like watching ads, it does not make them behave differently.

68.

Why are promotional media such as newspapers and television referred to as mass media?

a)

They try to reach a limited, small audience.

b)

They direct promotions to a specific audience.

c)

They reach a lot of people at the same time.

d)

They try to meet the needs of many businesses.

69.

Which advertising media offers the easiest means to evaluate the effectiveness of an advertisement?

a)

Radio

b)

Newspaper

c)

Direct mail

d)

Television

70.

How does promotion benefit customers?

a)

Causes them to postpone making buying decisions

b)

Enables them to identify their buying decisions

c)

Helps them to select appropriate products

d)

Requires them to spend more on products

71.

Which is an example of out-of-home media?

a)

An infomercial broadcast on a national television network

b)

An eye-appealing card placed in a mailbox

c)

A calendar imprinted with a company's name

d)

An electrical sign located in a high-traffic area

72.

Which is a print promotional medium?

a)

A television commercial

b)

A participation show

c)

A shoppers' guide

d)

A radio ad

73.

Which would be used to promote special sales events only to customers who live in a specific location?

a)

Specialty advertising

b)

Suburban newspapers

c)

Radio spots

d)

Utility direct mail

74.

The most important benefit that magazine advertising offers to an advertiser is the ability to accomplish which goal?

a)

Reach a specific geographic area

b)

Deliver messages in a timely manner

c)

Target a particular group of consumers

d)

Deliver a low-cost message to a target group

75.

Which communication channels is a corporation's public-relations department most likely to use to maintain positive relationships with shareholders?

a)

Press releases, online social networks, and print advertisements

b)

Newsletters, annual reports, and the company's web site

c)

News conferences, consumer blogs, and employee manuals.

d)

Policy manuals, commercials, and sponsorships

76.

Ben recently purchased a cellular telephone. The manufacturer provided a form and a special code with the telephone's packaging. Ben completed the form, copied his sales receipt, and mailed these items back to the manufacturer along with the part of the packaging that contained the special code. Within six weeks, Ben received a $50 check from the telephone manufacturer. Which type of sales-promotion technique was used?

a)

Warranty

b)

Coupon

c)

Sweepstakes

d)

Rebate

77.

During one scene of a popular television show, an actor pours a box of brand-name cereal into a bowl and begins to eat it. What does this exemplify?

a)

Brand awareness

b)

Product placement

c)

Brand identification

d)

Product programming

78.

The use of communications channels in public-relations activities is an important part of which action?

a)

Targeting customers

b)

Marketing products

c)

Advertising an image

d)

Providing information

79.

Which is a common communications channel used in public relations?

a)

Billboards

b)

Trade shows

c)

Product displays

d)

Press releases

80.

The reason for using certain communications channels, such as coupons, in sales promotion is to accomplish which goal?

a)

Create long-term demand

b)

Generate an immediate response

c)

Persuade customers to remain loyal

d)

Advertise a new product

81.

Which is an example of marketing information that a business could gather by surveying its customers?

a)

Planned product improvements

b)

The company's current market share

c)

Location of the company's market

d)

Financial status of competitors

82.

Which characteristic of useful marketing information is represented by the statement, 'The benefits of using the information should be greater than the expense of gathering the data used to generate this information'?

a)

Timeliness

b)

Accessibility

c)

Relevancy

d)

Cost-effectiveness

83.

In planning marketing activities and in making marketing decisions, marketers use a variety of data gathered by which component?

a)

Inventory control system

b)

Double-entry bookkeeping system

c)

File of employee records

d)

Marketing-information management system

84.

An image on a website trying to get you to buy a product would be...

a)

Advertising

b)

Personal Selling

c)

Public Relations

d)

Sales Promotion

85.

A coupon is an example of ____________

a)

Personal Selling

b)

Advertising

c)

Public Relations

d)

Sales Promotion

86.

One of the public relations tools is a...

a)

Discount

b)

Press Release

c)

Social Media Ad

d)

Commercial

87.

Which of these is NOT part of the promotional mix?

a)

Personal Selling

b)

Advertising

c)

Public Relations

d)

Customer Profiles

88.

Door-to-door sales is an example of...

a)

Advertising

b)

Sales Promotion

c)

Personal Selling

d)

Public Relations

89.

________ reaches large groups of audiences at a high frequency

a)

Advertising

b)

Personal Selling

c)

Sales Promotion

d)

Public Relations

90.

A company sponsoring a charity event, such as a 5K race, would be an example of...

a)

Public Relations

b)

Advertising

c)

Sales Promotion

d)

Personal Selling

91.
Magazines, newspapers, TV commercials, etc.
a)
Public Relations
b)
Advertising
c)
Personal Selling
d)
Direct Marketing
92.
You received a travel size shampoo when you purchased a large size from Target.
a)
Advertising
b)
Sales Promotion
c)
Personal Selling
d)
Direct Marketing
93.

Why are Channels of Distribution needed in Marketing?

a)

They adjust differences between producers and consumers

b)

They provide marketing functions

c)

They increase marketing efficiency

d)

All of the above

94.

In a direct channel there are intermediary businesses that perform some of the marketing functions.

a)

True

b)

False

95.

In a direct channel, the producer sells directly to the final consumer

a)

True

b)

False

96.

 Physical distribution (also known as logistics) is the process of efficiently and effectively moving products and materials through the distribution channel.

a)

True

b)

False

97.

Common options for storing and handling products while they are moving through the distribution channel include what?

a)

Warehouses

b)

Distribution Centers

c)

Packaging options

d)

All of the above

98.

Physical distribution includes what activities?

a)

Transportation, storage, product handling and information processing

b)

Transportation, storage, product handling

c)

Storage, product handling and information processing

d)

Transportation, storage and information processing

99.

This marketing function involves determining the best methods and procedures to use so that prospective customers can locate, obtain, and use a business’s products and services.

a)

Selling

b)

Promotion

c)

Pricing 

d)

Distribution

100.

The two types of distribution channels are:

a)

Transportation and inventory

b)

Wholesale and retail

c)

Direct and indirect

d)

Agent and broker

101.

Where does a channel of distribution begin?

a)

With the industrial user

b)

With the producer

c)

With the final consumer

d)

With the intermediary

102.

A distribution strategy where the plan is to sell to as many customers as possible

a)

Exclusive distribution

b)

Intensive distribution

c)

Selective distribution

d)

Warehouse distribution

103.

This method of transportation is relatively low cost and can handle large quantities, but it has a lack of flexibility with drop of and pick up locations and schedules

a)

Railroad

b)

Planes

c)

Trucks

d)

Pipeline

104.

The major advantage of this form of transportation is speed, but a disadvantage is high cost

a)

Railroads

b)

Planes

c)

Trucks

d)

Pipeline

105.

The most flexible of the major transportation methods

a)

Trucks

b)

Pipelines

c)

Planes

d)

Ships/boats

106.

A distribution strategy that only allows a limited number of outlets in a geographic area to sell a product.

a)

Exclusive distribution

b)

Intensive distribution

c)

Selective distribution

d)

Warehouse distribution

107.

A distribution strategy that involves distribution of a product in protected territories in a geographic area.

a)

Exclusive distribution

b)

Intensive distribution

c)

Selective distribution

d)

Warehouse distribution