_______ is an active approach using reasoning and bargaining

_______leadership wants to get along, too nice & don't state opinions

What are the goals of Assertive skills ?

Behavior Comparison - when it comes to GOALS which below avoids conflict

Coaching relies on WORDS and ACTIONS

Behavior Comparison - What the EYES are like for an Aggressive Person

Behavior Comparison - A relaxed, well-balanced posture BODY style would be best suited for someone who is

Most people are naturally lazy and don't like to work

________ a threatening approach where they get what they want, no matter what

Behavior Comparison - For MEANS which leader would talk in a firm, warm, well modulated tone and even pace ?

What Theory does this fall under . . . . Most people are motivated by money and status rewards

People do not dislike work but may actively seek it . . . .

Education & Communication, Participation, Facilitation & Support, Negotiation, Manipulation and Coercion are what ?

Maslow's Hierarchy ( the pyramid ) has how many levels ?

How many factors are there in overcoming resistance to change in the workplace

1. Host Social Activities

2. Provide Opportunity " to be member of team "

What level of Maslow Hierarchy does this apply to for the Workplace ?

Aggressive, Assertive and Passive are what ?

1. Create Comfortable workspace

2. Provide adequate Income

What level of Maslow Hierarchy does this apply to for the Workplace ?

1. Security & Safety

2. Provide Protective Rules

What level of Maslow Hierarchy does this apply to for the Workplace ?

1. Involve Person in Planning

2. Provide Recognition Program

What level of Maslow Hierarchy does this apply to for the Workplace ?

1. Not lose site of all 4 needs below

2. Reinforce a sense of personal growth in taking action

What level of Maslow Hierarchy does this apply to for the Workplace ?

Herzberg Theory: Motivation & Hygiene........... which one involves Achievement, Recognition, The Work Itself, Responsibility, Advancement and Growth ?

Herzberg Theory: For "Motivation" what do the 6 factors do ?

Herzberg Theory: For "Hygiene" what happens when these 4 factors are not present ( work conditions, Salary, Status, Security )

Which "Resistance to Change" tactic includes this . . . . . Employees receive full facts . . . BUT if they don't trust Management or see them as credible, it won't matter how much information they have

Which "Resistance to Change" tactic includes this . . . . . Believe they are involved in the decisions for change BUT this could be a poor solution and be a great time consumption

Which "Resistance to Change" tactic includes this . . . . . Offering counseling and therapy BUT new skills training is often time consuming, expensive, and does not ensure success; counseling also doesn't ensure success

Which "Resistance to Change" tactic includes this . . . . . Exchanging something of value for less resistance BUT you may have to negotiate with each individual

Which "Resistance to Change" tactic includes this . . . . . Twisting & distorting facts to make them appear more attractive, creating false rumours to get employees to accept change BUT usually backfires and trust is lost

Which "Resistance to Change" tactic includes this . . . . . Using direct threat or force BUT is short lived as you can only force people to "do things your way" for only a short time

Coercing people may force people to "do things your way" for a short time ?

Coercing people is one way to make people change ?

Manipulation is one way to make people change by using tactics such as twisting of facts and spreading rumours to appear more attractive . . . . . but this usually backfires and trust is lost ?

Are "Interests" slightly different than "Values" and not the same ?

Feedback is always necessary, even when circumstances cannot be changed; It is important to let employees know where YOU stand ?

Assertiveness is obviously the style of leadership than one should generally use but there are times when it is necessary to take a stand and have a more aggressive style of leadership. Sometimes a leader may have to adopt a Passive leadership style where it is best to "walk away" ?

Self Actualization as it relates to Maslow's Hierarchy of Needs is where they are strongly motivated to seek job security ( for survival )

Getting what you want is a goal for what style ?

GOALS OF ASSERTIVE BEHAVIOR:

Keeping Communication Going - to keep dialogue open and to allow honest thoughts to flow in both directions ?

GOALS OF ASSERTIVE BEHAVIOR:

Building Mutual Respect - Consideration of others can only build self esteem ?

BEHAVIOR COMPARISONS

for MEANS . . . . which style does this apply to if the person has a weak, hesitant voice

Would you say Assertiveness is a SKILL that can be learned ?

BEHAVIOR COMPARISONS

for BODY . . . . which style does this apply to if the person has a Relaxed, well-balanced posture, hands loosely at sides, relaxed gestures

Douglas McGregor . . . . What Theory states that

1) Most people are naturally Lazy,

2) Most people prefer to be told what to do, and they avoid responsibility,

3) Most People resist change

Douglas McGregor . . . . What Theory states that

1) People do not dislike work but may actively seek it

2) People prefer setting their own goals rather than having someone else 3) People do not shirk responsibility, but rather seek it

How many guidelines are there to provide effective feedback to employees

Which one is NOT a Guideline for giving Feedback

Which one below does this apply to . . . . Feedback can lead to improvement only when it is about things that can be changed

Feedback Guideline 1. READINESS OF RECEIVER refers to what below

Feedback is not asking a person to change for you........what Guideline is this

What Feedback is to SHARE SOMETHING . . . . .

Feedback should be given when there is a good chance that it can be used helpfully . . . . . what feedback Guideline does this fall under. . . .

How many steps in the One-Minute Training Plan

1. Tell Them 2. Show Them 3. Get them to do it 4. Hang Around 5. Catch them doing it right 6. If doing well, tell them! 7. If more help is needed, go through steps 1 - 6 again . . . . . . WHAT TRAINING PLAN IS THIS