WorksheetsN5 Management of Operations
Total questions: 40
Worksheet time: 24mins
What is the function of the operations department?
To manufacture products
To advertise products
To sell products
To distribute products
The operations department processes inputs into outputs during the ______ process. This adds value allowing a profit to be made.
Payment
Production
Purchasing
Suppliers
Which factor wouldn't really influence a business making a choice of supplier?
The price charged by the supplier
The reliability of the supplier
The type of transport used by the supplier
The lead time of the supplier
The factors of production relate specifically to which of the following within the production process?
Inputs
Process
Outputs
Which of the following is the operations department involved with?
Manage levels of stock
Working with suppliers to ensure raw materials are available
Making the products - involving people or machinery
Deliver the product to the business
Factors to consider when choosing a supplier are known as the...
Marketing Mix
Lead Time
Marketing Segments
Purchasing Mix
What is lead time?
A system of stock control where goods are only ordered and received just before they are required
The amount of time taken between an order being placed and being received
The costs a business pays to make a product
The quality and quantity of raw materials provided by the supplier
If raw materials are not delivered on time, production may have to stop. Which purchasing mix factor would be the cause of this?
Quality of raw materials
Quantity of raw materials
Lead time
Cost of raw materials
Which of the following are consequences of having too little stock?
It costs money to store stock
Production might stop if there are not enough raw materials
Customers might not receive orders on time and unexpected order cannot be met
Money is tied up in stock that could be used for other purposes
Stock has a higher risk of going out of date this is...
A consequence of having too little stock
A consequence of the marketing mix
A consequence of desk research
A consequence of having too much stock
Which of the following in the purchasing mix is concerned with raw materials being wasted if not kept correctly?
Reliability and reputation of supplier
Location of supplier
Storage space available
Quality of raw materials
Which of the following are the methods of production?
Job
Batch
Flow
Job
Batch
Labour
Batch
Flow
Routine
Job
Flow
Labour
This type of production is when one product is made from start to finish before another is made.
Job
Batch
Flow
This type of production is when a group of identical products are made at any one time, moving onto next production stage together
Job
Batch
Flow
This type of production is when parts are added to a product as it moves along a production line. The product is not completed until it reaches the end of this line
Job
Batch
Flow
An example of this type of method of production is wedding cakes
Job
Batch
Flow
An example of this type of production is bread
Job
Batch
Flow
An example of this type of production is cars
Job
Batch
Flow
Which of the following are advantages of Job Production?
Designs can be changed to suit customer requirements
High prices are often charged
No need for highly skilled workers, so costs are kept down
Customers get exactly what they want, increasing satisfaction
Which of the following are disadvantages of Job Production?
Designs can be changed to suit customer needs
Can take a long time to make unique products, may lose motivation
Specialist tools/equipment may be needed which can be expensive
Raw materials are bought in bulk, therefore saving money
Which of the following are disadvantages of Batch Production?
Making many small batches can be expensive
Inventories of part finished goods can be stored and completed later
Allows flexible production
Any mistake in one item can result in the whole batch being wasted
What are the advantages of Batch Production?
Batches can be changed to suit customer requirements
No need for highly skilled workers so costs are kept down
Can't buy raw materials in bulk and might miss out on cost savings
High prices can be charged as products are unique
Which of the following are advantages of Flow Production?
Automated assembly lines save time and money
High initial set up costs of automated assembly lines
Economies of scale can be achieved as cost per unit will be low
Workers will gain great levels of satisfaction
Workers may find work repetitive and boring. This is a disadvantage of which Method of Production?
Job
Batch
Flow
Products which are made using mainly human effort is known as being...
Labour intensive
Capital intensive
Job intensive
Time intensive
Products which are made using mainly machines and equipment is known as being...
Labour intensive
Capital intensive
Job intensive
Time intensive
Which of the following are advantages of using labour intensive methods when making a product?
Employees can be creative and use own initiative
Labour is usually readily available
No need to purchase expensive equipment
One-off and unique products can be made easily
Which of the following are advantages of using capital intensive methods when making a product?
Machinery doesn't need breaks unlike humans
Fewer employees are required to be paid
Breakdowns can stop production
Employees require fewer skills to work machinery
It is expensive and takes time to recruit, select and train new employees. This is a...
Advantage of labour intensive production
Disadvantage of labour intensive production
Advantage of capital intensive production
Disadvantage of capital intensive production
Businesses should aim to provide a high quality product because...
A negative reputation will be gained
Wastage will be reduced
Easier to recruit staff
Market share will fall
A business can use different methods to ensure high quality products such as...
Make sure employees have the skills needed to make the product
Buy cheap raw materials to use to make your product
Ensure machinery and other technology is well maintained
Use quality management - make sure that every product is made perfectly each time
Advantages of using Quality Management when ensuring quality is...
Errors are discovered at the end of the production process
Less time consuming than quality control
Product constantly checked to minimise wastage
Employees work together on ensuring quality
Businesses can be socially responsible by...
Minimising wastage
Minimise training provided to staff
Recycle as much as possible
Recycle as much as possible
Which method ensures quality by incorporating "quality chains" in production?
Quality control
Raw materials
Quality management
Which method of ensuring quality should result in fewer accidents?
Quality control
Training
Quality chain
Quality management
What is the process of converting waste products into something new?
Reducing pollution
Second hand selling
Minimising packaging
Recycling
Which of the following is a disadvantage of minimising packaging?
Increased damage risk
Improved brand image
High staff motivation
Improved productivity
Reducing transport requirements as an ethical and environmental business practice reduces the ______ of the organisation which will reduce pollution
The amount of rubbish going to landfill sites
Waste products
Customer satisfaction
Carbon footprint
Which of the following are costs of minimising packaging?
May become less attractive to purchase for customers
Increased risk of damage due to less packaging
Can improve the brand image of the business
Can reduce transport costs as goods are smaller and lighter
Inventory which are categorised as 'works in progress' are...
The end product ready for customers to buy
The resources or ingredients required to produce a product
Goods that are partly made or in assembly
