CI Service Manager

CMDB Builder

CI Class Manager

CI Relationship Editor

Core Table

Child Table

Base Table

Main table

One-to-Many

Database Views

One-to-One

Extensions

Many- to-Many

No coalesce

Multiple field coalesce

Single field coalesce

Conditional coalesce

An existing Transform Map can be only used one time on the same import set

Coalesce fields can only be applied to certain field types

Transform Maps can be reused for mapping data from an import set to a ServiceNow table

Any user can manage and set up import sets

The new table inherits all the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

The new table inherits all the fields of the parent table and can also contain new fields unique to itself

The new table inherits all the fields, but does not inherit Access Control rules, Client Scripts, and UI policies of the parent table

The new table archives the parent table and assumes its roles in the database

If more than one rule applies to a row, the older rule is evaluated first

If a table rule and a field level rule exist, both rules must be true before and after operation is allowed

Rules are evaluated using roles. The role with the most permissions evaluates the rules first

Rules are evaluated from the general to the specific, so a table rule must be active to continue

A schema map graphically displays the configuration items that support a business service

A schema map enables administrators to define records from specific tables as trouble sources for configuration items

A schema map graphically organizes the visual task boards for the CMDB

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

Table-level: most general to most specific then Field-level: most specific to most general

Table-level: most specific to most general then Field-level: most general to most specific

Table-level: most specific to most general then Field-level: most specific to most general

Field-level: most specific to most general then Table-level: most specific to most general

Insert creates a new record and Updates saves changes, both exit the form

Insert saves changes and exits the form, Update saves changes and remains on the form

Insert creates a new record and Update saves changes, both remain on the form

Insert saves changes and remains on the form, Updates saves changes and exits the form

sys_users_group

sys_groups_user

sys_user_group

sys_user_groups

It displays actions such as view form, view related task, and add relationship

It displays actions related to filtering options, assigning tags, and search

It displays actions such as creating quick reports, configuring the list, and exporting data

It displays actions related to viewing and filtering the entire list

Auto field fill

ACL

Template

Field Set

Field Control Menu

List Control Menu

Column Options Menu

Search Context Menu

Record Context Menu