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WorksheetsSummative Business Correspondences
Total questions: 80
Worksheet time: 40mins
Business correspondence means the exchange of information in a written format for the process of business activities.
TRUE
FALSE
Which of the following is not the key characteristic in business correspondence?
written communication
spoken communication
business English
formal language
Which of the following is not the major type of business correspondence?
business letter
telephone conversation
business email
business memo
The correspondence between the individuals, departments, or branches of the same organization.
External Correspondence
Internal Correspondence
The correspondence between individuals from different organizations or companies.
External Correspondence
Internal Correspondence
memo
letter
fax
memo
profile
CV/Resume
Which of these must be avoided in business letters?
Polite words
Formal words
Abbreviations
Clear details
Which of these must not be mentioned in a business letter?
Information of the quality of the order
Name of the firm
The mode of payment
With regards
The part of the business letter that follows the Complimentary Close is_
Sender's Address
Body of the letter
Signature Block
Identification Marks
What is the position of the sender’s address in business letter?
Closing
Heading
Inside Address
None of the above
Modern Business Letter are usually written in
Semi Block Style
Simplified Block Style
Full Block Style
None of the Above
Which is not a part to a business letter?
Salutation
Signature
Indenting
Complimentary Close
Which part of a business letter comes after the body?
Closing
Signature
Heading
Inside Address
The inside address should be written _
Below the salutation.
Above the heading.
above the salutation
Above the date.
Which one is the focus of providing an information letter?
I am applying for the position of administrative assistant.
I need a job.
The promotional materials you inquired about will be ready on Friday.
We are sending you, under separate cover, a distribution agreement.
Which one is the action of a cover letter?
I saw your advertisement for an administrative assistant in the November 14 International Herald Tribune.
I have the skills required. I am familiar with word processing programs.
Part of our expanding product line is a mobile phone that takes and sends photos over the phone lines.
I will call you on Tuesday morning to discuss the position
Which one is not the opening of requesting information letter?
We have learned from our supplier, Marcus Auto Parts, Inc., that you are producing a new car radio.
I read the announcement in the March 17 Boston Daily News about your new digital camera
What's new?
In the September issue of Business Travel Express, you announced the opening of your new hotel.
I would like more information about the cellular phone listed ____ your spring catalog
On
At
From
In
“I am _______ to tell you that all reproductions are labeled and cannot be confused with the original Memphis furniture we produced in the 1980s.”
What is the right word for the gap?
Known
Received
Pleased
Inquiry
Which one is the closing of a cover letter?
Looks good, right?
I look forward to working with Net Lives.
I look forward to talking to you next week.
I want to see you soon at the office
Your colleague, Jannie Qin, told me _______ the executive assistant opening
About
From
With
By
We appreciate your order.
We hope to work with you again
The right combination of those sentences is….
We appreciate your order but we hope to work with you again
We appreciate your order and we hope to work with you again
We appreciate your order. Yet, we hope to work with you again
We appreciate your order or we hope to work with you again
1. Fill the gaps with the right preposition:
______ the lronGate.com Web site, I read _____ an opening _____ a receptionist.
In – at – from
On – about – for
In – about – at
From – at – on
I look forward to __________ this position with you
Discussing
Discuss
Discussion
Discussed
If you have any ___________ questions, please do not hesitate to contact me directly
More
Further
Addition
Separate
Which one is the action of requesting service letter?
I look forward to your phone call.
In addition to the meeting rooms, we will reserve five guest room
I would like to confirm the information that we discussed on the phone today
Are you available to meet on Thursday at 3:00?
Which sentence can be clarified the following sentence: “The total is thirty-two dollars ($3.20)”?
Is the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)?
Please send the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)
Will we need the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)?
Please submit the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)
Please e-mail the menu ______________ Wednesday morning
At
For
Of
By
We expect __________________ 700 engineers and exhibitors to attend the conference. We will need one large hall for the welcome speech and fifteen break-out room each with a 50-person capacity
More
Approximately
Confirm
Available
Your catalog does not make any ______ to custom orders. Our customers often want specific colors of fabric and wood. Is it possible to ____________ order these?
Reference – Custom
Possible – Continued
Appreciate – Custom
Reference – Possible
Which one is not the focus of confirming a service letter?
As you outlined in your fax, we can provide six large rooms equipped with microphones and speakers.
As you said on the phone, you will need one room that can be made larger or smaller.
As I know you need many different services for your meeting
As you indicated on the phone, you are expecting between 200 and 300 people for the three-day event
I would like a list ________________ rates for the meeting rooms.
Of
For
At
On
Which one is the closing of confirming an order letter?
If there's any way we can improve our service, please do not hesitate to tell us.
We will ship the items in stock and will ship the back-ordered items no later than May 15.
In our telephone conversation, I offered you a choice between 10- or 20- pound copy paper
We are pleased to confirm your order for the office supplies listed in your letter of May 3
Thank you for your fax and Purchase Order 6453. All of the items are in stock and will be shipped overnight as you _______
Fax
Additional
Requested
Purchased
Which of the following are NOT examples of formal correspondence?
business letter
fax
text
The tone of your professional correspondence should not be _____; it should be ______.
professional; sloppy
casual; professional
helpful; firm
firm; helpful
In formal correspondence, about how long should your writing be?
at least one full page
about half a page
less than one page
at least two pages
fast communications that readers can quickly read and act on
text message
memo
letter
detailed internal proposal
text message
memo
letter
a new policy
text messages
emails
memos
letters
formal external correspondence
text messages
emails
memos
letters
What is your understanding on business correspondences?
Communication in the business context
Communication between peers in the office
Interaction between people
Connection between people in and out of the office
A structured document that was used as the main form of communication years ago. It is formal and sent to external companies for various reasons such as: request for something, informing another company and is usually printed.
Letter
Memorandum
Minutes
What is a Salutation?
Reference initials
The inside address
The greeting or opening of a letter.
The space for the sender's signature
A business correspondence refer to formal and professional documents used to communicate information within an organization, or from one organization to another.
True
False
A block style business letter is
Left Justified
Centered
Right Justified
The inside address may include which of the following?
The recipient's company name
Reference initials
The sender's name
The date
The body of a business letter:
Should include details for why the letter is being written.
Should include any background information that supports the message.
Should include a first paragraph stating the reason for the letter.
All of these answers
The front (or face) of an envelope is:
Where the flaps meet to form and seal the envelope
Where the address, return address, and postage is placed
Where only the return address is written
Why is it important to address a business envelope correctly?
It is not important; the post office will find the person for you
The envelope may take a long time to reach the right person if addressed incorrectly
It is only important if you are writing to someone in a company with many departments.
Which of the following is a professional use for an email?
Corresponding with employees
Sending a chain email (spam)
Sending an email about going out after work
Sending an email complaining about office policies
Both Emails and Professional Letters should include a salutation (or greeting), message body, closing, and signature.
True
False
A letter to someone you know very well, Alex Metz
Dear Alex:
Hi Alex,
To Alex:
Dear Mr. Alex:
A letter to a new customer, Sam Smith
Dear Customer:
Dear Sir or Madam:
Dear Mr. Smith:
Dear Mr. Sam:
The inside address includes:
The writer's address
The person who is receiving the letter address
The ending of the letter
None of the above
Read the prompt and choose which type of letter you will write... Write a letter about a terrible experience you had at the local clinic.
Letter of thanks
Letter of request
Letter of complaint
Letter of invitation
What tone do we use for a business letter?
Informal tone
Formal tone
True or False: A complaint letter MUST have a proposed solution.
True
False
What goes in the top right hand side of a letter?
your address
The person you are writing to address
your address and date
The person you are writing to address and date
A person that communicates by letters.
Correspondent
Communication
Cover letter
Employer
A business correspondence refer to formal and professional documents used to communicate information within an organization, or from one organization to another.
True
False
It must be the full name or only the last name of the recipient followed by colon.
Receiver's Address
Salutation
Body of the Letter
Greeting
Aside from the complete address, make sure to include the recipient’s official title, name, position and company affiliation.
Receiver's Address
Salutation
Body of the Letter
Greeting
A good communicator ...
is seen as an inefficient corporate person
is able to manage his/her responsibilities
does not deliver the necessary corporate goals
an extremely undesirable skill
Language used in written communication should NOT be ...
direct
precise
simple
ambiguous
The other name of an application letter is ...
cover letter
resume
curriculum vitae
job vacancy
I’m writing ......connection .... our recent
in…. with
to …. for
on…. with
I’m contacting you ......the following reason.
about
on
for
I would appreciate your immediate attention .......... this matter.
on
to
with
We are sorry for the delay ........ replying (…)
in
to
on
We are pleased to place an order ........... your company for
about
with
on
Our terms ........... payment are as follows: (…)
of
off
on
