WorksheetsMay MSV
Total questions: 14
Worksheet time: 8mins
Business (Smart Home) complained on the 17th of May that the order was delayed,
You should...
(Choose all the correct answers)
Advise the business how can he track the order
Raise a ticket to the Hub
Advise the business that the order is still within SLA
send to the flyer validation team
The business is asking to change the COD,
You should...
Direct him how to do it from the dashboard
Advise him to do it from his dashboard
Take action from your side
Raise a ticket to the Hub
The business is asking to change the COD,
You should...
(Choose all the correct answers)
Advise him to do it form his dashboard
raise a closed ticket to the Hub
Take the action form your dashboard
Educate him how to do it form the dashboard
Raise a ticket to the Hub
The business can add his phone number or his WhatsApp on his sllr store info to appear for the consignee on the store as a support contact.
True
False
The business can link his order with the smart sticker through Bosta.co
True
False
Business (Loly store) is asking to change the shipping fees on his store,
The category will be -------
- Sllr technical
-Edit shipping fees
- Sllr technical
-Sllr Service Fees
- Sllr
-Sllr Service Fees
- Sllr
-Edit shipping fees
If the business price plan is 1-B so the compensation SLA is
14 working days
5 working days
24 hours
7 working days
Choose the right reply
موضح أن الشحنة خرجت للتوصيل اليوم، مع العلم أن مواعيد التوصيل تبدأ من 10 صباحًا حتى 6 مساءً حسب خط سير المندوب، والمندوب سيتواصل مباشرةً مع العميل فور وصوله مكان تسليم الشحنة للتنسيق مع عميلك العزيز
موضح أن الشحنة خرجت للتوصيل اليوم، مع العلم ان مواعيد التوصيل تبدأ من 10 صباحاً حتي 6 مساً حسب خط سير المندوب، والمندوب بيتواصل مباشرة مع العميل فور وصولة مكان تسليم الشحنة للتنسيق مع عميلك العزيز.
موضح أن الشحنة خرجت للتوصيل اليوم، مع العلم إن مواعيد التوصيل تبدأ من 10 صباحاً حتي 6 مساء حسب خط سير المندوب، والمندوب بيتواصل مباشرة مع العميل فور وصوله مكان تسليم الشحنة للتنسيق مع عميلك العزيز.
موضح أن الشحنه خرجت للتوصيل اليوم، مع العلم ان مواعيد التوصيل تبدأ من 10 صباحاً حتي 6 مساءً حسب خط سير المندوب، والمندوب بيتواصل مباشرة مع العميل فور وصوله مكان تسليم الشحنة للتنسيق مع عميلك العزيز.
the Business can choose the nearest Circle-K according to the consignee's location to collect the order.
True
False
The business (Family home) is asking to change his store URL.
You should ------
Raise a ticket to the tech team mentioning the outsider store URL
Raise a ticket to the product team mentioning Sllr store URL
Raise a ticket to the tech team
Raise a ticket to the product team
Business (M & K) contact us on Saturday 20 May & wants to escalate his account manager as he cannot reach him since Thursday 18 May.
You should
Send an email to your team leader
Submit the ticket to the AMs
send an email to Rodaina Salem
Educate the customer about the AMs working days
The business is complaining that the Star didn't contact the consignee,
You should ------
Raise a fake update ticket to the delivery experince team
Educate the business that the order still OFD and confirm the delivery time frame
Educate the business that the order still OFD
Raise a star behaviour ticket to the delivery experince team
If the customer is 2-A and he is asking to change his cash-out frequency from weekly to daily, his price plan will change to ----
1-A
2-B
3-A
1-B
Business (Memphis) is asking to upload his product on sllr through another online store
You should ------
Raise a ticket to the tech team mentioning Sllr store URL
Raise a ticket to the tech team mentioning the outsider store URL
Raise a ticket to the product team mentioning the outsider store URL
Raise a ticket to the product team mentioning Sllr store URL
