Observing a certain type of work by accompanying an experienced worker as he or she performs the assigned job.

All the resources available for an organization to perform its business processes.

Defines a position and expectations of a person hired to perform the job.

An employment form that requests contact information, education, degrees, certifications, relevant skills, and work experience.

An employer's opportunity to review a candidate's resume and ask questions to see if he or she is qualified for the position.

Focuses on achieving quality results, developing problem-solving processes, and learning how to work in a team environment.

The employee learns by going through the experience of executing real tasks and activities at work.

Providing training in different tasks or skills than those usually needed so the employee can perform another job if the need arises.

The shared beliefs, customs, practices, and social behavior of a particular group or nation.

A belief or generalization about a group of people with a given set of characteristics.

The strong preference or opinion of a person on a particular topic or issue, whether work related or not.

The manner in which a human resources department can measure the effectiveness of each employee.

A manager uses these standards to evaluate how well the employee performed.

An evaluation or estimation of worth.

Having representatives from different backgrounds, cultures, or demographics in a group.

States the employee will not share any company information with those outside the company.

The actions of employees that impact the effectiveness of daily business of an organization.

Secret information (device or technique) used by a company in manufacturing its products.

It's goal is to establish a values system for the organization that enables employees to make sound ethical decisions.

Being modest and not to think one is better than another person.

The number of employees who report to a manager.

A set of shared values and practices held by the members of an organization.

The action of overseeing activities to make sure they happen on schedule, on budget, and according to specifications.

The attitude that customer satisfaction always comes first.

The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively.

A measure of how well or productively resources are used to achieve a goal.

A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals.

A cluster of decisions about what goals to pursue, actions to take, and how to use resources to achieve those goals.

A manager who is responsible for the daily supervision of nonmanagerial employees.

A manager supervises first-line managers and is responsible for finding the best way to use resources to achieve organizational goals.

_____ is a projection of the sales revenue that will be earned and the expenses that will be incurred during a future period of time.

An _________ is a financial statement that reports the revenue and expenses of a business for a specific timeframe and shows a net income or net loss.

A ______ is an integrated system of computer hardware and software that gathers information and presents it in a manner to be used in the decision-making process.

_____ is searching through large amounts of digital data to find useful patterns or trends.

Sales forecasts that are based on facts and figures are considered:

Description of how to complete a task and how a policy will be applied.

Set of rules and regulations that guide the decision-making process.

Written document that describes a business, how it operates, and how it makes a profit.

Gathering and analyzing information to help make sound marketing decisions.

Good management requires "keeping all options open," which is when a(an) _____ plan is used.

The organization's message to customers about why the business exists is called the _____.

In a SWOT analysis, _____ are internal factors that give a company a competitive advantage.

In a PEST analysis, _____ affect the ability of customers to purchase products, as well the costs of doing business.

The mental capacity to understand the overall workings of the organization and its environment, to grasp how all the parts of the organization fit together, and to view the organization in a holistic manner.

_____ is a management philosophy in which the success of an organization is directly related to customer satisfaction.

_____ is an emerging management theory in which decisions are based on a combination of critical thinking and the best available evidence.

This pioneer believed that management had four basic functions - planning, organizing, leading, and controlling. In addition, it was this person that developed the 14 principles of management. Who is this person?

This person was an important contributor to TQM due to their expertise in quality control, enhancing processes, improving quality products and reducing waste.

This person was an important contributor to the management processes by implementing the world's first assembly line.