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WorksheetsOnline quiz - GHOT2033
Total questions: 20
Worksheet time: 30mins
Which department is responsible for handling guest reservations, inquiries, and cancellations?
Front Office Department
Sales and marketing department
Accounting department
Food and beverage department
What is the primary purpose of a registration card in the guest check-in process?
To track employee attendance and absences
To maintain a record of guest complaints
To document guest information and preferences
To track room service orders and delivery
Which document provides details about a guest's stay, including room rate, charges, and payments?
Folio
Voucher
Itinerary
Invoice
Which of the following procedures is typically performed during the guest room assignment process?
Allocating room keys
Conducting performance evaluations
Coordinating with housekeeping for room cleanliness
Negotiating room rates with guests
Which department is responsible for providing information and assistance to guests regarding local attractions, transportation, and activities?
Front Office Department
Reservation Department
Housekeeping department
Concierge
Which of the following procedures is typically performed during the guest reservation process?
Collecting payment for the stay
Managing room availability and rates
Assisting with transportation and sightseeing arrangements
Handling guest complaints and requests
What is the primary purpose of a night auditor's role in the Front Office Department?
Handling guest complaints and requests
Managing room reservations and allocations
Ensuring the accuracy of financial records
Coordinating with housekeeping for room cleanliness
What is the purpose of a pre-arrival procedure in the Front Office Department?
To handle guest complaints and requests
To allocate room reservations and confirm availability
To ensure the accuracy of financial records
To coordinate with housekeeping for room cleanliness
Which of the following procedures is typically performed during the process of night audit reconciliation?
Balancing financial transactions and records
Allocating guest rooms and confirming reservations
Coordinating with housekeeping for room cleanliness
Conducting performance evaluations of front office staff
What are the system used to manage accommodation in a hotel?
Global distribution system
Property Management System
Point of Sale
Central Reservation System
The head of front office department is....
Reservation manager
Duty manager
Front Office Manager
General Manager
A guaranteed reservation refers to....
a reservation that allow customer to reserve specific room
A reservation that inquire by customer through online booking
A reservation that is confirmed and with a form of payment
a booking made by sales person for an event
The rooms division consists of two departments:
Front office and engineering
Housekeeping and engineering
Housekeeping and the front office
Security and front office
Guests who have made advance payment are put under
Paid in Advance
Advance
Paid
Reserved
In which situation Reservation should be cancelled
Guest Blacklisted
Accommodation full
Requested Accommodation is full
All of the above
No-Show is a term for reservations where the confirmed party cancel or change the booking.
TRUE
FALSE
