The three ways to determine customer needs and wants. Which involves body language?

In business to consumer (B2C) selling situations, which of the following is a not a motive for customers to buy a product?

Business to business selling (B2B) may also called?

Which of the following approaches is oft used in a business to consumer (B2C) sales setting?

An office that is set up for the purpose of receiving and making customer calls is a __________________ center.

Making contact with people who are not expecting a sales contact.

The technique of showing products that are different from the originally requested product.

The way in which a business provides services before, during, and after purchase.

Direct contact with a prospective customer with the objective of selling a product.

Information and resources available through  the Internet.

The exchange of payment and product.

Employees who assist customers, take orders, and answer questions that come into the company via phone or website.

Tasks that are performed before contact is made with a customer.

The moment when a customer agrees to buy a product.

Verbal or nonverbal signs that a customer is ready to purchase.