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WorksheetsTracking New Agenda Review 1
Total questions: 25
Worksheet time: 13mins
Which Delivery Signature option was requested by the shipper?
a. Adult Signature Required
b. Direct Signature Required
c. Indirect Signature Required
d. No Signature was requested
Which of the following packages do NOT qualify for convenient delivery options using FedEx Delivery Manager (FDM)?
a. FedEx Express Saver addressed to a business address
b. FedEx SmartPost addressed to a residential address
c. Neither a nor b
d. Both a & b
Why was the shipment not delivered by commitment?
a. Apartment number not provided.
b. Recipient has moved.
c. Recipient not in/Business Closed.
d. Refused by Recipient.
What would you advise the shipper regarding the delivery status of this shipment?
a. Provide Proof of Delivery (POD)
b. Provide Delivery Commitment
c. Advise shipment never given to FedEx
d. Advise package is out for delivery
When the FedEx Express driver made the first attempt for delivery and found no one available to
sign for the shipment, what time did the driver indicate they would return to the FedEx facility with the package?
a. 1100
b. 1500
c. 1600
d. 1800
What is the company name this package was addressed to?
a. Bloomingdales
b. Claridge
c. Dunn & Bradstreet
d. FedEx Freight
Which of the following scans indicates an Express international shipment has cleared customs
and is considered a domestic shipment?
a. Manifest Data Entry (MDE)
b. (ECCO) in Clearance Area
c. Pickup Package (PUP)
d. (ECCO) in Clearance Area (No Regulatory Delay)
What procedure should be followed when a customer requests package status for an international
package shipped to China which has a proof of delivery (POD) scan?
a. Provide the package status.
b. Transfer to Customer Advocate Team (CAT)
c. Provide the Proof of Delivery (POD) information.
d. Transfer to International Customer Service.
What is the total number of packages which were associated with this shipment?
a. 2
b. 3
c. 4
d. 5
What is the type of COD payment which was collected on this shipment?
a. Secured
b. Unsecured
c. Guaranteed Funds
d. Currency
What scan provides the return tracking number of the shipment containing the COD funds which
were collected on the original COD shipment?
a. REV
b. POD
c. COD
d. CODX
To see how many total Ground shipments were delivered to an address (not MPS) when tracking package, what button do you click?
Multiple Shipments
Ground Details
Track Shipment
Scan History
Ground COD return payments are sent back to the shipper via what service?
FedEx Express Standard Overnight
FedEx Express Saver
FedEx Ground
USPS
Which of the following is available for FedEx Ground Economy packages?
Reroutes
Shipment Notifications
Address corrections
None of the above
What does a Ground Exception Scan code 4 mean?
Unable to Locate Recipient
Package Refused by Recipient
Recipient Not In
Residence-Driver Release
Which Ground exception indicates a package was delivered to a residence, but no one signed for the package?
4 – Recipient Not In
14 – Release-No Signature (Residence – Driver Release)
23 – Alternate Day Service
93 – Expedited for Delivery
The HAL icon is color-coded to provide an indication of eligibility. To properly assist customers, with a HAL request, click on the colored HAL icon to display the message. What does the yellow HAL icon indicate?
Ineligible for RTH to FedEx Office but is eligible to held at destination station
Eligible for RTH to an approved FedEx Office location
Ineligible for HAL or RTH
System cannot determine RTH eligibility
What should you advise a caller with a Ground Economy package needing redelivery by the USPS due to
exception scans?
Advise to contact their shipper
Create a Package Research case and advise someone will follow up
Advise to contact USPS
Advise to wait for reattempt next business day
What type of COD payment was collected on this shipment?
Regular
Currency
Guaranteed
None, not a COD package
When a FedEx driver collects Guaranteed funds for a Ground COD shipment, how are the funds returned to the shipper?
Mailed via USPS
FedEx Ground, the same way the original shipment was sent.
FedEx Express Saver
FedEx Standard Overnight
Who made the final delivery of this Ground Economy shipment?
Cartage agent
United States Postal Service
FedEx Ground
FedEx Home Delivery
How is proof of delivery information communicated when Delivery Notification is selected on the SPOD/DN screen for a shipment which is enroute and has not been delivered?
Fax
Phone call
What scan provides the COD amount to be collected?
SWAK
EPDI
Multicode
COD
If shipper calls to process a change for a COD type of shipment, what information should we provide the shipper in order for the change to be applied?
Destination Station Fax Number
Destination Station Phone Number
Station Email address
Station manager phone number
Do we accept cash payment for Ground COD?
Depends
Yes
Maybe
No
