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Worksheets7OFE
Total questions: 39
Worksheet time: 20mins
Name
Class
Date
1.
1 - Which QC tools Investigates the the highest occurring cause of defects ?
a)
A. Pareto Chart
b)
B. a Scatter Diagram
c)
C. Check Sheet
d)
D. Flow Chart
e)
E. Cause and Effect Diagram
2.
2 - What is the purpose of the second step of the problem - solving process :
a)
A. Analyze the Problem
b)
B. Predict if it will work
c)
C. Come up with an algorithm
d)
D. Think about the best solution
e)
E. Ask questions about the problem to help you understand it
3.
3 - The upper control limit defines:
a)
A. The highest variance of the process
b)
B. The highest standard deviation of the process
c)
C. The highest specification limit that the customer wants
d)
D. The highest level that the process should operate within
4.
4 - The PDCA cycle stands for :
a)
A. Plan - Do - Check - Assess
b)
B. Plan - Derive - Check - Act
c)
C. Perform - Do - Check – Assess
d)
D. Plan - Do - Check - Act
5.
5 - What is the definition of a defect ?
a)
A. product / process that exhibits variability.
b)
B. product / process that does not perform as well as the competition .
c)
C. product / process that does not meet customer requirements for use .
d)
D. product / process that is not reliable .
e)
E. product / process that requires extra processing .
6.
6 - What is the primary approach employed by Lean Six Sigma to reduce the number of defects?
a)
A ) Add inspection to isolate the customer from process instability .
b)
B ) Reduce process variability at the source through redesign or process controls .
c)
C ) Revise specifications to better reflect customer expectations .
d)
D ) Provide incentives to the workforce to eliminate defects .
e)
E ) Educate customers to manage product / process expectations .
7.
7 - What is the primary purpose of Lean Six Sigma?
a)
A ) Develop clear quality standards that can be understood by everyone .
b)
B ) Provide better training to the people involved in process improvement efforts .
c)
C ) Improve profitability and / or other key performance metrics .
d)
D ) Determine the number of opportunities for a defect to be produced .
e)
E ) Provide a better structure for process improvement .
8.
8 - A company generates 22,700 Defects Per Million Opportunities . What is the Sigma level performance of the company ?
a)
A ) 4.0
b)
B ) 3.7
c)
C ) 1.2
d)
D ) 2.8
e)
E ) 3.5
9.
9 - The quality management tool that can be described as " a diagram that rank and displays defects in order of frequency of occurrence ( from left to right ) " is a :
a)
a . control chart
b)
b . vertical bar chart
c)
c . histograms
d)
d . Pareto chart
e)
e . run chart
10.
10- _______________is an effective method of organizing and presenting possible causes .
a)
A. Cause & Effect Diagram
b)
B. Line Graph
c)
C. Check Sheet
d)
D. Control Chart
11.
11 - From The 7 QC tools which is to investigate the correlation of data ?
a)
a. Scatter Diagram
b)
b. Check Sheet
c)
c. Stratification
d)
d. Cause and Effect Diagram
12.
12 - Cost of quality includes :
a)
a . Cost of all work to build a product or service that conforms to the requirements
b)
b . Training programs
c)
c. Cost of all work resulting from nonconformance to the requirements
d)
d . a and b
e)
e . all of the above
13.
13 - Most quality problems
a)
a . originates in the quality department where the ultimate responsibility for quality rests
b)
b. originates on the shop floor because of waste and product rework
c)
c. is the result of management's lack of attention to potential quality improvement ideas
d)
d. could be eliminated if shop supervisors monitored their workers more closely
e)
e. A and B
14.
14 - Which of the following would NOT normally be considered as a ' costs of quality?
a)
a . Marketing costs
b)
b . Internal failure costs
c)
c. Warranty costs
d)
d . Prevention costs
e)
e . Inspection costs
15.
15 - Tools and techniques of the Perform Quality Control process include all of the following EXCEPT :
a)
A. Flowcharting
b)
B. Pareto chart
c)
C. Control charts
d)
D. Quality control tendency charts
16.
16 - Control charts have all of the following characteristics EXCEPT:
a)
a . They are used to determine whether or not a process is stable or has predictable performance .
b)
b. They are used to monitor various types of output variables .
c)
c. They are used to illustrate how various factors might be linked to potential problems or effects .
d)
d . They are used to illustrate how a process behaves over time and when a process is subject to special cause variation , resulting in an out - of - control condition .
17.
17 - All of the following are characteristics of benchmarking EXCEPT :
a)
a. It involves comparing actual or planned project practices to those of comparable projects to generate ideas for improvement .
b)
b. It involves comparing actual or planned project practices to those of comparable projects to provide a basis for measuring performance
c)
c. It involves comparing actual or planned project practices to those of comparable projects within the organization or outside of it .
d)
d. It involves comparing actual or planned project practices to those of comparable projects only within the same application area.
18.
18 - A problem definition should include
a)
a . A control charts
b)
b . Names of members of the team
c)
c . What the problem is and what it is not
d)
d . Who was operating the machine that day
e)
e . Ideas to solve the problem
19.
19 - Drawing control charts requires
a)
a . Calculation of statistics from data
b)
b . Adjusting the machines
c)
c . Teamwork training of workers
d)
d . Top management involvement
e)
e . Meetings with suppliers
20.
20 - Benchmarking determines
a)
a . Customer requirements
b)
b . Process capability
c)
c . How company is doing relative to others
d)
D. If management is motivated
21.
21 - Seven tools Include
a)
a . Team meetings
b)
b . Management meeting regularly with workers
c)
c . Workers ' toolkit
d)
d . Histogram
e)
e . All above
22.
22 - Flow charts indicate
a)
a . Causes of process variation
b)
b . The kind of forms to fill out
c)
c . Who reports to whom
d)
d . How inputs get processed into outputs
e)
e. How samples are rejected
23.
23 - A fundamental attribute of TQM is
a)
a . Drawing control charts
b)
b . Having team meetings
c)
c . Top management's direct involvement
d)
d . Meeting ISO 9000 audit
e)
e. All of the above
24.
24 - SPC helps determine
a)
a . If assignable causes are disturbing the process
b)
b . If vendor performance is falling
c)
c . If customers are happy
d)
d . If customers are motivated
e)
e . If top management is involved
25.
25 - Problem solving begins with
a)
a . Team discussions
b)
b . SPC
c)
c . Design of experiments
d)
d . Problem Identification
e)
e . Punching time clock
26.
26- Cause - effect diagram is used in
a)
A. Problem identification I
b)
B. Field visits
c)
C. Vendor surveys
d)
D. Problem analysis
27.
27 - Six Sigma implies
a)
a . A statistical method
b)
b . A trouble - shooting method
c)
c . Teams are effective
d)
d . 3.4 defects per million in output
e)
e . All above
28.
28 - Fishbone diagrams are drawn
a)
a . To find customer needs
b)
b . To find the cost of quality
c)
c . To brainstorm causes of an effect
d)
d . To screen workers ' suggestions
e)
e . To explain what the process does
29.
29 - The seven - step problem solving technique covers the following except :
a)
a . Finding the right problem to solve
b)
b . Defining the problem
c)
c . Analyzing the problem
d)
d . Developing possibilities
30.
30 - A company wants to develop a new process . Which Six Sigma methodology the company would be implementing?
a)
a. DMODV
b)
b. DMODE
c)
C. DMAIC
d)
d . DMADV
31.
31 - In two approaches of the Design for Six Sigma , DMADV and DMADOV , the difference is the " O " in the DMADOV. What does the " O " in DMADOV stands for ?
a)
a . Opportunity
b)
b . Options
c)
c . Optimize
d)
d . Organize
32.
32. When errors that affect quality are discovered , the procedure to improve the situation should be to ___________
a)
a . identify the specific error
b)
b . correct the specific error
c)
c . determine the root causes of the error
d)
d . correct the root cause of the error
e)
e . all of the above
33.
33 - A quality program within a project should be based on ______________of errors to improve productivity along with quality levels .
a)
a . early detection
b)
b . early correction
c)
c . late correction
d)
d . prevention
34.
34 - KAIZEN techniques consist of the following steps except :
a)
a . Identifying problem
b)
b . Examining the problem
c)
c . Finding ideas to solve the problem
d)
d . Eliminate selected proposal
e)
e . Implementing the proposal of errors to improve
35.
35 - Which of the following would NOT normally be considered as Internal Failure Costs
a)
a . Scrap costs
b)
b . Rework costs
c)
c . Prevention costs
d)
d . Process downtime costs
e)
e . Price - downgrading costs4
36.
36 - SCAMPER is an acronym for except
a)
A. Substitute
b)
b . Combine
c)
c . Adapt , Adjust or Add
d)
d . Magnify , Minify or Modify
e)
e . Put to the same uses
37.
37 - Benefits of Adopting Technology for Zero defect except
a)
a . Improving percentage of First time right in process ( FTR )
b)
b . Quality decreasing .
c)
c . Error proofing in manufacturing process .
d)
d . Reduction of re - work rate
e)
e . Indirectly it helps On - time delivery
38.
38 - Recommended steps to be completed before conducting the Gap Analysis :
a)
a . Identify one or more people to conduct the Gap Analysis ; it is helpful if they have some quality system experience or audit experience .
b)
b . You may also want to consider having assistance from a consultant .
c)
c . Create or purchase a Gap Analysis Checklist .
d)
d . Non above
e)
e . All above
39.
39 - Flow charts are Visual illustration of the sequence of operations required to complete a task
a)
a. Schematic drawing of the process to measure or improve.
b)
b. Starting point for process improvement
c)
c. Potential weakness in the process are made visual
d)
d. Picture of process as it should be
e)
e. All above
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