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WorksheetsPost questionnaire
Total questions: 10
Worksheet time: 5mins
Match the following:
Defeat fear
vocabulary
Embrace
plain language
Improve
in public
Expand
writing skills
Customer communication management (CCM) Helps to
The term "customer service communication" applies to...
Good phone etiquette.
The ability to put yourself in someone else's shoes and know how that person feels.
The assistance and advice provided by a company to those people who buy or use its products or services
The process of transmitting messages maybe interfered which is referred to barriers.
These are the body language that are required in method of dealing with customers, EXCEPT (a)
Please provide your answer on the designated area marked with "black"
Communication involves the transmission of (a) and messages which consist of (b) , and a (c) of communication.
Arrange in ascending order...
Pick up the phone in 3 rings
Greet the caller/customer
Introduce yourself
You are ready to serve the customer
Which are the applications are developed from of CCM ?
i. SMS (short message service for customers)
ii. Email
iii. Social Media
iv. Chatbots
i and iii
ii and iv
i,ii and iv
all the above
Embrace Plain language is one the way of improving level of basic individual communication skills
(a)
Customer Services communication require skills:
i. Speaking and writing
ii. Phone calls assisstance
iii. Empathic Listening
iv. Offer assisstance
i & ii
i & iii
i, ii & iii
All of the above
