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WorksheetsRetail Assistant Popular Store
Total questions: 10
Worksheet time: 5mins
What is the first step of sign up for membership at the popular store?
Applied the application form
Submit membership fee at the counter
none of above
tell the manager you want to sign up for membership
Which one is popular membercard?
popular card
Popular priviledge card
Teachers priviledge service card
popular student card
all of above
A customer said he lost his membership card; as a retail assistant, how could you help him?
Ask him to notify the department at 1300 88 6336, and he will be charged rm10
advise him to remain calm.
collect the customer details
Help him to find the membership card
Explain to customer the cessation of his membership card?
"Unfortunately, your membership card has expired and is no longer valid. We suggest considering a renewal or exploring alternative options available."
"Your membership card has been revoked because we don't like you anymore. We suggest you find another place to go."
"Your membership card has been terminated because we randomly decided to remove certain customers from our program. There's no specific reason, and we won't provide any further information. Good luck!"
"Your membership card has been discontinued because we ran out of plastic for making new cards. We apologize for the inconvenience and recommend using a sticky note as a temporary replacement."
Which one is popular membership discount for "popular choice"?
10%
20%
50%
75%
Is performing processing cash and non cash transaction is one of the job scope of Retail Assistant?
yes
no
Why promoting membership is important?
it gives them a power trip and allows them to control who gets special discounts and benefits
it provides an opportunity for them to gossip about customers and share their personal information within the store.
it allows them to inflate their egos by making customers feel obligated to join the program.
Membership cards help retailers collect customer data and insights, enabling targeted marketing and personalized offers
Which options best explain why a retail assistant is important in a store?
Retail assistants provide a personalized and enhanced shopping experience for customers by offering assistance and guidance throughout their visit.
Retail assistants are present in the store to judge customers based on their appearance and discriminate against those who don't meet certain criteria.
Retail assistants are mainly employed to engage in gossip and spread rumors about customers among the store staff for entertainment purposes.
Retail assistants are in the store to intentionally mislead customers and provide incorrect information to confuse them during their shopping experience.
How long the validity of Popular student card membership?
1 year
6 month
2 years
3 month
When promoting membership, which of the following qualities is most important for a retail assistant to possess?
A friendly and approachable demeanor
Exceptional artistic talent
Exceptional physical strength and endurance
Extensive knowledge of ancient mythology
