Free Printable Product Hangout: TPI

Worksheets

Product Hangout: TPI

Total questions: 10

Worksheet time: 5mins

Name

Class

Date

From which type of WooCommerce integration does this error originates?

API Keys

Oauth

Direct

Indirect

Which API keys should merchant input in the WooCommerce settings field when they use the alternative API keys workaround?

Public API key

Secret API key

Public & Secret API key

Don't need API keys

Which suggestion should we give to merchant after recommending to use WooCommerce API key integration workaround?

Go to Settings > Payments and toggle all the desired payment method

Go to Settings > Payments and set successful payment status

Go to Settings > Payments and set external ID format

All correct

Ticket type Currency Settings should be paired with which reason code....

Unsupported currency

Lack of understanding on integration

Lack of understanding on product

Merchant misconfiguration

Reason code Unsupported Currency should be paired with which ticket type....

Integration error

Checkout failure

Transaction status discrepancy

Store order vs invoice mismatch amount

If merchant find either of these 2 errors, which ticket type should we choose?

Currency settings

Unsupported currency

Checkout failure

Lack of understanding on product

There's a merchant who come to us asking whether they can integrate Xendit with X platform. Upon checking on Xendit Docs, you can't find X platform on the list of platform that Xendit provide. You then reply that Xendit has yet to provide official integration with X platform. Which ticket type and reason code should you populate in the ticket fields?

TT: Question::Integration Related RC: Lack of understanding on integration Partner: None

TT: Question::Product feature and capabilities RC: Lack of understanding on integration Partner: None

TT: Feature request RC: New product feature request Partner: None

TT: Feature request RC: Current product improvement Partner: None

There's a merchant who come to us asking how to integrate Xendit with X platform. They informed that X platform states in their page that they can be integrated with Xendit. Upon checking on Xendit Docs, you can't find X platform on the list of platform that Xendit provide. What should you inform merchant?

Give general check then escalate to L2 to confirm

Give general check then escalate to Product team to confirm

Inform them that we currently don't have the integration and close the ticket

Suggest them to ask platform X directly. Inform them we haven't build official integration with platform X yet, therefore we have no context or resource to give information on how to integrate.

Below are the reasons why populating Partner field for TPI inquiries is important, except...

Each TPI platforms has different behavior and issues

Makes it easier to analyze data specific to each platforms

Accurate result on number of tickets raised per platform

To be able to close the ticket

10.

Which pair of ticket type and reason should we use for UNAUTHORIZED_TRANSACTION issues on Shopify?

TT: Issue::Checkout failure RC: Merchant misconfiguration

TT: Issue::Checkout failure RC: Account mismatch

TT: Issue::Integration error RC: Merchant misconfiguration

TT: Issue::Integration error RC: Account mismatch

Reset

Product Hangout: TPI

Total questions: 10

Worksheet time: 5mins

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