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WorksheetsBell CA Knowledge Check
Total questions: 25
Worksheet time: 2hrs 1mins
Jane has a scheduled interview with the hiring manager the next day. However, Jane messaged you and advised that she will no longer proceed with the interview. No reason was provided and she no longer replies to your text message. What should be the candidate’s tagging in iCIMS?
Manager Interview – Interview Booked
Manager Interview - W/D No Longer Interested in the Role
Manager Interview - W/D No Show
Manager Interview - W/D Cancelled Interview
Ben has a scheduled interview with a hiring manager today at 2 PM. At the start of your shift, you tried calling him and texting him to remind him of his interview. However, he didn’t answer the call or respond to your text message. Then, you tried to contact him again before 2 PM but still he was unresponsive. What should be your next step?
Email the hiring manager after 24 hours to check if the candidate has shown up for the interview.
Email the hiring manager letting them know that the candidate has not responded. Hence, the interview at 2 PM will be canceled.
Email the hiring manager immediately letting them know that the candidate has not responded. Then, check with the hiring manager at past 2 PM if the candidate has shown up for the interview.
The Hiring Manager advised through email that the candidate failed the interview because he was not able to effectively communicate his ability to be successful in the role. What will be your next steps?
Thank the Hiring Manager for the update. Send a rejection email to the candidate. Then, update the candidate’s tagging in iCIMS and NMT, MDU and SMB HC Update File.
Thank the Hiring Manager for the update. Send a rejection email to the candidate. Then, update the candidate’s tagging in iCIMS and Interview Tracker.
Thank the Hiring Manager for the update. Then, update the candidate’s tagging in iCIMS and Interview Tracker.
Amanda is very interested in the Territory Sales Representative role for Bell. However, she wants to know more about the commissions and is asking if we can send her a document about it so that she can review it first before she can accept the offer. What will you advise her?
Advise that we can send her a copy of the commissions via email after the call.
Apologize and advise that we are unable to send her a document about the commissions. Let her know that she can ask the hiring manager for more specific details about it.
Advise that we are unable to send her a document about the commissions. Let her know that she will know the specific details of it once she starts working with Bell.
Brandon has a scheduled interview with a hiring manager today. You tried calling him and texted him to remind him of his interview. However, he didn’t answer the call or respond to your text message. You checked with the hiring manager and they said that Brandon did not show up for the interview. What will be the candidate’s tagging in iCIMS?
Manager Interview – W/D No Show
Manager Interview - W/D Cancelled Interview
Manager Interview – Interview Booked
Manager Interview - W/D No Longer Interested in the Role
If you are to send an email for a rehire check of a candidate, who should be the recipients of this email?
Send the email to Allyson Mindle and Mohammad Zaim only.
Send the email to Jagjit Singh and Suheeta Chatterjee. Then cc Allyson Mindle and Mohammad Zaim.
Send the email to Allyson Mindle and Mohammad Zaim. Then, cc Christopher Telfer.
A Bell CA TAS can also work on leadership requisitions with job titles like Assistant Field Manager, Field Manager and Regional Director.
True
False
The District Manager advised through email that the candidate failed the interview because he is not fit for the role at this time. What should be the candidate’s tagging in iCIMS?
Manager Interview – DSQ: Not Eligible for Rehire
Manager Interview – Keep on File Interview – OSL Direct
Manager Interview – DSQ: Job Fit
Manager Interview - W/D No Longer Interested in Role
Chris has a scheduled interview today at 1 PM. What is the best tool to use to send an interview reminder through text message?
Vonage
Text Recruit
Calendly
Jonathan advised that he has no G nor G2 driver’s license. What is the best response to this?
“I understand that you do not have the required driver’s license yet. However, one of the qualifications for this role is for you to have either a G or G2 license. May I ask when are you planning to apply for a license?”
“I understand that you do not have the required driver’s license yet. If you pass this initial interview and be endorsed for a final interview with the field manager, just let the manager know that you do not have your driver’s license yet."
“I understand that you do not have the required driver’s license yet. However, one of the qualifications for this role is for you to have either a G or G2 driver’s license. In the future, if you have already your own driver’s license, you can just re-apply and book an interview via the Calendly link which I will send you through email.”
The Hiring Manager liked the candidate because he was great during the interview and had the necessary skills and work experience. However, there are no more vacancies left in the location he applied for. What should be the disposition code of this candidate in iCIMS?
Manager Interview - Interview Booked
Keep on File Interview – OSL Direct
DSQ: more Qualified Candidates
Shane has a scheduled interview today however she messaged you that she is unable to attend due to an emergency. She wants to have the interview be rescheduled. What should be the disposition code of this candidate in iCIMS?
Manager Interview - Interview Booked
Keep on File Interview – OSL Direct
Manager Interview - W/D No Show
What should be included in your recommendation email to the Hiring Managers? Select all that apply.
Phone Screen Guide
Copy of Background Check
Resume
Jotform Link
All of the above.
What is the best response if the candidate mentioned that they are currently a business owner as well?
I see. The working conditions of this position are based outdoors, and requires one to be on their feet for long periods of time. Are you able to meet these requirements?
Thank you for letting me know that you are a business owner. May I ask if you are fluent in any other languages besides English?
Since you have mentioned that you are a business owner, can you commit to full-time work with us?
You noticed that the phone number of the candidate is +97, which of the following should you do next?
Call the candidate just once to make sure that it is an international number.
Send an email to the candidate to inform that we only hire those who are from Canada.
DSQ the candidate immediately. No need to contact them.
Jagjit advised that the candidate is not eligible for rehire. How will you tell the candidate via text or email that they are no longer qualified for the position?
We are still in the process of pre-screening candidates. Should a position open that matches your qualifications, we will contact you. We appreciate your interest in our company.
We have reviewed your resume and have carefully considered your qualifications. While your skills are certainly impressive, we have decided to pursue other candidates for this position. We appreciate your interest in our company and wish you success in your career search.
We apologize but it shows here that you are no longer eligible for rehire. We appreciate your interest in our company and wish you success in your career search.
We must inform the candidate our rehire eligibility process so that they are aware if they can still proceed with the application or not.
True
False
The Hiring Manager advised to reschedule the interview date due to a schedule conflict. What should be the status of this candidate in the Interview Tracker?
Pending
Follow-Up Interview
Rescheduled
HM Cancelled
It is important that we inform the candidate at the first part of the call that the interview will take 15-20 minutes. This is to set candidate’s expectation and to possibly avoid candidate rescheduling the interview.
True
False
We are required to attach the phone screen guides in iCIMS as long as we are able to speak to the candidate over the phone.
True
False
When you called the candidate, the candidate asked if you can call them back after an hour. What disposition code in iCIMS should you choose after the call?
Pending Contact
Phonescreen Pending
Phonescreen Rescheduled
Phonescreen Scheduled
Mark mentioned that he is not available on Saturdays because he has other activities on that day. He is asking if he can choose another schedule. What disposition code in iCIMS should you choose for this scenario?
DSQ: Part-time only
DSQ: Availablility
W/D Applied to Wrong Position
DSQ: Eligibility
We can still accept students for the Sales Marketing position for Bell CA.
True
False
HM informed you that the candidate is selected for the role. However, you noticed that the candidate is still for Rehire Check and you haven't received the results yet. What will be your next step?
Send an email to the onboarding team and inform them that they can already send the Job Offer to the candidate since they passed the HM interview.
Follow-up with Jagjit and Suheeta if there are results already from the Rehire Check.
Advise the canidate that they are still undergoing Rehire Check and they must wait for the results.
No need to send rejection emails to candidates who failed the HM interview.
True
False
