WorksheetsLean Concepts Learning
Total questions: 21
Worksheet time: 11mins
Lean thinking is a management philosophy focused on eliminating ____ to maximize customer value and create flow.
dark time
waste
constraints
bias
Which one of these is NOT one of the eight types of waste?
overproduction
waiting
defects
boredom
How does Lean thinking ensure quality and reduce variability?
By forcing employees to do management’s bidding.
By limiting the organization to only three critical processes.
By promoting standardized work, visual management, error-proofing.
By establishing goodwill and hope.
True or False
An important Lean concept is respect for people –recognizing and empowering employees as valuable contributors to the organization’s success.
True
False
To consider the organization as a complex system composed of interconnected and interdependent parts is called _____.
Lean Thinking
foolishness
Theory of Constraints
Systems Thinking
True or False
It is important to focus solely on the individual components of the system.
True
False
Systems thinking encourages identifying and addressing the _______.
underlying causes of problems, rather than treating symptoms
symptoms, because focusing on underlying causes takes too long
bad actors
same problems year after year
_____ is a term to describe the value of direct observation and firsthand experience to gain insights, solve problems, and make well-informed decisions.
Proceed and Visualize
See and Say
Check It Out
Go and See (Gemba)
A dashboard of key process indicators or metrics is an example of ______.
poka-yoke
visual control
constraints
standardization
True or False
A process cannot be truly customer-focused if it is standardized.
True
False
The direct benefits of establishing and following standardized procedures are ensured consistency and _____.
documented policies
morale
quality
enhance scalability
Our order-to-cash lifecycle is an example of _____.
a system
an overly complex routine
organized chaos
a singular process
_____ is identifying and analyzing the flow of materials, information, and activities to eliminate waste and improve value delivery.
The key to happiness
Process mapping
Gemba
Value stream mapping
An example of 5S (Sort, Set in order, Shine, Standardize, Sustain) is _____.
maintaining a centralized and organized repository for routinely used SOPs
removing unused W-codes from location search results
templates used by Sales to capture customer values
all of these
An example of transport waste is _____.
re-routing a task to a different person or department
multiple hand offs of a customer through various departments
using email to share important information rather than hosting files in a central repository
all of these
_____ is the amount of items passing through a system or process.
For example, orders entered per day.
Input
Output
Throughput
Putt-putt
A methodology for identifying the most important limiting factor (i.e., bottleneck) that stands in the way of achieving a goal and then systematically improving that bottleneck until it is no longer the limiting factor is called ________.
Chaos Theory
Theory of Constraints
Continuous Improvement
The Big Bang Theory
Establishing smooth, uninterrupted processes by eliminating waste, reducing variation and optimizing efficiency in all areas of operations is what kind of “flow”?
Flo from Progressive
Continuous process flow
Fluid flow
Flo Rida
True or False
As part of Lean thinking, all employees are encouraged to identify and address problems promptly to prevent their recurrence and foster a culture of continuous improvement.
True
False
_____ are focused improvement activities that bring together cross-functional teams to solve specific problems or make improvements in a short time frame.
The Main Events
Kaizen Events
Networking events
Event horizons
Lean concepts talk about “inventory” because the concept originated from manufacturing. Which of the following is a good example of “inventory” at our organization?
Work in progress such as an incomplete order or an invoice waiting to be sent to the customer.
Received carrier paperwork used to fulfill customer requirements.
Delivered shipments pending payment.
All of these.
