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Worksheets

chap 11

Total questions: 98

Worksheet time: 49mins

Name
Class
Date
1.

________ is the process of identifying and selecting an organization's objectives and deciding how the organization will achieve those objectives

a)

A) Stratification                          

b)

B) Planning

c)

C) Economic transition               

d)

D) Value chain analysis

2.

A ________ is a course of actions taken by managers to help a company meet its objectives

a)

A) mission statement         

b)

B) vision         

c)

C) strategy        

d)

D) core competency

3.

Which of the following clarifies the organization's purpose, values, and direction?

a)

A) code of ethics                  

b)

B) SWOT analysis

c)

C) strategic plan                  

d)

D) mission statement

4.

Which of the following is the first stage of the strategy-formulation process

a)

A) identification of value-creating activities

b)

B) formulation of strategies

c)

C) identification of company mission and goals

d)

D) identification of core competency

5.

Which of the following statements is true of objectives?

a)

A) Objectives of individual business units in a company tend to be stated in the most general terms.

b)

B) Objectives become more precise at the level of individual departments.

c)

C) Objectives at the highest level in an organization tend to be more specific.

d)

D) Objectives at the highest level in an organization are more concrete as they contain numerical targets.

6.

Which term refers to the major objectives that a firm wants to accomplish through pursuing a specific course of action

a)

A) tactics      

b)

B) value chains      

c)

C) strategic goals

d)

D) control frameworks

7.

Which of the following statements is true of the environmental forces that affect strategy formulation?

a)

A) Socialist economic systems normally levy light taxes on business profits.

b)

B) Countries that excessively spend on R&D tend to have lower levels of prosperity.

c)

C) Approval of the host government is almost always necessary for making direct investments.

d)

D) Free-market economies tend to levy high taxes on business profits.

8.

Adapting products and their marketing strategies in each of the national markets of a company to suit local preferences is called a ________ strategy

a)

A) multinational               

b)

B) blue ocean         

c)

C) global            

d)

D) retrenchment

9.

Companies often establish largely independent, self-contained units in each of its national markets to implement a ________ strategy.

a)

A) retrenchment              

b)

B) global               

c)

C) multinational               

d)

D) blue ocean

10.

Which of the following strategies is appropriate for companies in industries where buyer preferences do not converge across national borders?

a)

A) retrenchment strategy              

b)

B) global strategy

c)

C) multidomestic strategy             

d)

D) mass customization strategy

11.

The main benefit of a multidomestic strategy is that it ________.

a)

A) exploits scale economies in product development and marketing

b)

B) is cost-saving due to product and marketing standardization

c)

C) takes advantage of location economies

d)

D) responds quickly and effectively to emerging buyer preferences

12.

What strategy involves adapting products and their marketing strategies to national markets

a)

A) Global strategy     

b)

B) Stability strategy

c)

C) Multinational strategy               

d)

D) Low-cost leadership

13.

Which of the following should managers at Beanstalk conduct to identify and distinguish between the primary and support activities in the organization?

a)

A) fundamental analysis            

b)

B) structural analysis

c)

C) value chain analysis             

d)

D) technical analysis

14.

Strategy is the set of planned actions that managers take to help a company meet its objectives.

a)

true

b)

false

15.

All parties ranging from suppliers and employers to consumers who are affected by a company's activities are called its stakeholders.

a)

true

b)

false

16.

Objectives at the highest level in a company are always stated in the most specific terms

a)

false

b)

true

17.

Objectives of individual business units in an organization exclusively contain numerical targets of performance.

a)

true

b)

false

18.

Core competencies are the special ability of a company that competitors find extremely difficult or impossible to equal.

a)

true

b)

false

19.

Core competencies are developed by organizations over long periods of time.

a)

true

b)

false

20.

Technology development along with business infrastructure, human resource management and procurement are examples of a support activities in the value chain of an organization

a)

true

b)

false

21.

Marketing and sales are examples of a support activities in the value chain of an organization.

a)

true

b)

false

22.

Support activities such as, business infrastructure, human resource management, technology development, and procurement (sourcing) provides the inputs and infrastructure required by the primary activities, in value-chain analysis.

a)

true

b)

false

23.

The scope of a corporation's operations refers to the size of its operations.

a)

true

b)

false

24.

Which of the following is a special ability of a company that competitors find extremely difficult to equal?

a)

A) comparative advantage           

b)

B) absolute advantage

c)

C) core competency                     

d)

D) economy of scale

25.

________ is the process of dividing a company's activities into primary and support activities and identifying those that create value for customers

a)

A) Fundamental analysis           

b)

B) Technical analysis

c)

C) Structural analysis                 

d)

D) Value-chain analysis

26.

Which of the following is considered as a primary activity in an organization?

a)

A) infrastructure                         

b)

B) after-sales support and service

c)

C) procurement                         

d)

D) human resource management

27.

According to value-chain analysis, marketing and sales are considered as_____.

a)

A) tertiary activities                    

b)

B) primary activities

c)

C) support activities                   

d)

D) core competencies

28.

Which of the following is considered as a support activity in an organization?

a)

A) inbound logistics                  

b)

B) human resource management

c)

C) procurement                        

d)

D) customer service

29.

) A ________ strategy typically increases the cost structure for international companies and forces them to charge higher prices to recover such costs.

a)

A) retrenchment             

b)

B) global             

c)

C) multidomestic          

d)

D) blue ocean

30.

A strategy of adapting products and their marketing strategies in each national market to suit local preferences is referred to as a ________ strategy

a)

A) global             

b)

B) retrenchment            

c)

C) multinational          

d)

D) blue ocean

31.

Companies that produce entire inventories of products or components in one or very few optimal locations are most likely to follow a ________ strategy.

a)

A) retrenchment            

b)

B) global           

c)

C) blue ocean          

d)

D) multinational

32.

Companies that typically design promotional campaigns and advertising strategies at their headquarters are most likely to follow a ________ strategy.

a)

A) retrenchment         

b)

B) global          

c)

C) blue ocean           

d)

D) multidomestic

33.

Global products are most commonly seen in industries where there is ________.

a)

A) little convergence of buyer preference across national borders

b)

B) low pressure to contain costs

c)

C) high demand for customized products

d)

D) significant price competition

34.

A ________ strategy can create cost savings due to product and marketing standardization

a)

A) retrenchment          

b)

B) multidomestic         

c)

C) blue ocean         

d)

D) global

35.

The main benefit of a multinational strategy is that it allows companies to______.

a)

A) closely monitor buyer preferences in each local market

b)

B) save costs due to product and marketing standardization

c)

C) customize its products and services

d)

D) respond effectively to emerging buyer preferences

e)

E) A and D

36.

Organic growth refers to an organization's corporate strategy that relies on growth ________.

a)

A) through mergers and acquisitions                   

b)

B) based on strategic alliances

c)

C) generated internally                                        

d)

D) achieved from joint ventures

37.

A strategy designed to reduce the scale or scope of a corporation's business is called a _______ strategy

a)

A) growth              

b)

B) differentiation          

c)

C) retrenchment              

d)

D) stability

38.

A retrenchment strategy is designed to ________.

a)

A) encourage growth through joint ventures

b)

B) reduce the scale or scope of a corporation's operations

c)

C) focus exclusively on internally generated growth

d)

D) guard against organizational change

39.

A company that is closing factories with unused capacity and laying-off workers is most likely following a ________ strategy.

a)

A) growth               

b)

B) retrenchment             

c)

C) stability                 

d)

D) combined

40.

A company that is selling unprofitable business units is most likely following a ________ strategy.

a)

A) growth               

b)

B) retrenchment               

c)

C) stability                    

d)

D) combined

41.

Which of the following strategies is designed to increase the scale or scope of a corporation's operations?

a)

A) stability strategy                       

b)

B) growth strategy  

c)

C) retrenchment strategy              

d)

D) differentiation strategy

42.

Which of the following strategies is used when Ryanair engages in aggressive cost cutting in order to be Europe's leading low-cost airline?

a)

A) differentiation strategy                    

b)

B) focus strategy

c)

C) low-cost leadership strategy           

d)

D) retrenchment strategy

43.

A business-level strategy in which a company exploits economies of scale is called a ________.

a)

A) differentiation strategy                       

b)

B) stability strategy

c)

C) low-cost leadership strategy              

d)

D) retrenchment strategy

44.

Decreasing levels of customer loyalty to an organization's products is a major disadvantage of the ________ strategy.

a)

A) blue ocean            

b)

B) stability          

c)

C) low-cost leadership           

d)

D) growth

45.

A ________ strategy is one in which a company designs its products to be perceived by buyers as unique throughout its industry.

a)

A) differentiation     

b)

B) stability          

c)

C) low-cost leadership         

d)

D) retrenchment

46.

What strategy is used when Noritake compares the ceramic tableware it makes from common tableware by emphasizing its superior quality?

a)

A) differentiation strategy                           

b)

B) stability strategy

c)

C) mass customization strategy                 

d)

D) retrenchment strategy

47.

Which of the following is a characteristic based on which products are typically  differentiated?

a)

A) brand loyalty          

b)

B) brand equity       

c)

C) product design      

d)

D) product cost

48.

A ________ strategy is one in which a company emphasizes on serving the needs of a narrowly defined market segment by being the low-cost leader, differentiating its product, or both.

a)

A) global                      

b)

B) focus                 

c)

C) stability                

d)

D) retrenchment

49.

A ________ strategy often means designing products and promotions aimed at consumers who are either dissatisfied with existing choices or who want something distinctive.

a)

A) global            

b)

B) stability           

c)

C) low-cost leadership             

d)

D) focus

50.

A(n) ________ strategy deals with the primary and supports activities in an organization that create value for customers.

a)

A) business-level       

b)

B) department-level      

c)

C) corporate-level     

d)

D) international

51.

Which of the following is a primary activity that creates value for Beanstalk's customers?

a)

A) firm infrastructure                                    

b)

B) procurement

c)

C) human resource management                

d)

D) inbound logistics

52.

Which of the following is a support activity that creates value for Beanstalk's customers?

a)

A) production                                         

b)

B) marketing and sales

c)

C) customer service                              

d)

D) technology development

53.

The strategy that Beanstalk would most likely want to follow is called a ________ strategy

a)

A) multinational          

b)

B) retrenchment             

c)

C) global                 

d)

D) stability

54.

TeleToys recently opened eighteen new toy stores in Brazil. This move can best be described as a ________ strategy.

a)

A) growth              

b)

B) stability              

c)

C) retrenchment            

d)

D) differentiation

55.

The closing of TeleToys' Australian men's clothing line can best be described as a(n) ________ strategy.

a)

A) organic growth         

b)

B) stability        

c)

C) retrenchment           

d)

D) global

56.

Free-market economies tend to levy high taxes on business profits whereas socialist economic systems normally levy lighter taxes

a)

true

b)

false

57.

A multinational strategy should allow a company to charge higher prices and/or gain market share.

a)

true

b)

false

58.

A global strategy entails having a separate strategy for each nation in which a company markets its products.

a)

true

b)

false

59.

A multinational strategy is best suited to industries in which price competitiveness is a key success factor

a)

true

b)

false

60.

The main benefit of a multinational strategy is that it allows companies to monitor buyer preferences closely in each local market

a)

true

b)

false

61.

A global strategy does not allow a company to modify its products except for the most superficial features.

a)

true

b)

false

62.

A growth strategy is designed to reduce the scale or scope of a corporation's operations.

a)

true

b)

false

63.

A joint venture is an example of a growth strategy of an organization.

a)

true

b)

false

64.

Corporations that reduce the scale of their operations by laying off managers and salespeople in national markets that are not generating adequate sales revenue are using a stability strategy.

a)

true

b)

false

65.

The purpose of a combination strategy is to mix growth, retrenchment, and stability strategies across a corporation's business units

a)

true

b)

false

66.

A low-cost leadership strategy typically requires a company to have a large market share.

a)

true

b)

false

67.

Companies that pursue the low-cost leadership position also try to contain administrative costs and the costs of activities, including marketing, advertising, and distribution

a)

true

b)

false

68.

A differentiation strategy is often implemented when a company wants to exploit economies of scale to have the lowest cost structure.

a)

true

b)

false

69.

A focus strategy works best with mass-marketed products aimed at price-sensitive buyers

a)

true

b)

false

70.

Decentralized decision-making concentrates decision making at a high organizational level in one location, such as at headquarters

a)

true

b)

false

71.

Companies involved in more than one line of business must first formulate a ________ strategy

a)

A) business-level             

b)

B) department-level       

c)

C) corporate-level        

d)

D) global-level

72.

Stability is designed to ________.

a)

A) guard against organizational change

b)

B) increase the scale or scope of a corporation's operations

c)

C) support the stability strategies of an organization

d)

D) support the retrenchment strategies of an organization

73.

What strategy involves a company working on serving the needs of a narrowly defined market segment?

a)

A) differentiation strategy                

b)

B) focus strategy

c)

C) stability strategy                          

d)

D) retrenchment strategy

74.

The way in which a company divides its activities among separate units and coordinates activities among those units is referred to as ________.

a)

A) organizational structure                      

b)

B) organizational network analysis

c)

C) organizational diagnostics                  

d)

D) organizational climate

75.

________ decision making occurs at a high organizational level in one location, such as an organization's headquarters.

a)

A) Centralized          

b)

B) Facilitative         

c)

C) Participative         

d)

D) Consultative

76.

________ decision making disperses decisions to lower organizational levels, such as to international subsidiaries.

a)

A) Decentralized        

b)

B) Top-down       

c)

C) Authoritative     

d)

D) Top management

77.

Decentralized decision making is beneficial when ________.

a)

A) all subsidiaries use the same inputs in production

b)

B) fast-changing national business environments put a premium on local responsiveness

c)

C) one subsidiary's output is another's input

d)

D) it aims to create a single global organizational culture

78.

The lines of authority in an organization that run from top management to individual  employees and specify internal reporting relationships is called ________.

a)

A) grapevine communication            

b)

B) symbolic interactionism

c)

C) value chain                                    

d)

D) chains of command

79.

Beanstalk managers know that the drawback of such an adaptive strategy is that it ________.

a)

D) does not allow a company to modify its products except for the most superficial features

b)

C) is applicable only to industries in which price-competitiveness is a key success factor

c)

B) can cause a company to overlook important differences in buyer preferences across various markets

d)

A) does not allow companies to exploit scale economies in product development, manufacturing, and marketing

80.

Which of the following strategies should TeleToys follow if it wants buyers to perceive its products as unique?

a)

A) retrenchment strategy                    

b)

B) global strategy

c)

C) differentiation strategy                   

d)

D) low-cost leadership strategy

81.

Which of the following features is TeleToys least likely to use in order to create a perception of having unique products?

a)

A) brand image          

b)

B) reputation for quality      

c)

C) product design      

d)

D) low cost

82.

TeleToys' organizational structure can best be referred to as a(n) ________ structure

a)

A) international division   

b)

B) global product    

c)

C) global matrix    

d)

D) international area

83.

Decentralization can help foster participative management practices

a)

true

b)

fasle

84.

In an International Area Structure, a general manager is assigned to each country or region, and each geographic division operates as a self-contained unit, with decision making the responsibility of the country or regional managers.

a)

true

b)

false

85.

An international division structure reduces the authority of country managers in an

organization's subsidiaries

a)

true

b)

false

86.

A main goal of the global product structure is to bring together geographic and product area managers in joint decision making

a)

true

b)

false

87.

A global matrix structure is an organizational structure that divides worldwide operations according to a company's product areas.

a)

true

b)

false

88.

The main purpose of self-managed teams is to help break down barriers between departments.

a)

true

b)

false

89.

A(n) ________ structure separates domestic from international business activities by creating a separate global branch with its own manager.

a)

A) international area   

b)

B) international division  

c)

C) global matrix     

d)

D) global product

90.

An organizational structure that organizes a company's entire global operations into countries or geographic regions is referred to as a(n) ________ structure.

a)

A) international area    

b)

B) international division   

c)

C) global matrix    

d)

D) global product

91.

A(n) ________ structure is best suited to companies that treat each national market as unique due to the vast cultural, political, or economic differences between nations.

a)

A) international division    

b)

B) international area     

c)

C) global matrix  

d)

D) global product

92.

Which of the following is an advantage of a company with an international area structure?

a)

A) Country managers have very little authority.

b)

B) The subsidiaries fail to develop organizational cultures suited to their locations.

c)

C) Individual responsibility and accountability is foggy.

d)

D) When general managers become experts on the unique needs of their buyers.

93.

An organizational structure that splits the chain of command between product and area divisions is referred to as a(n) ________ structure.

a)

A) international area   

b)

B) international division   

c)

C) global matrix     

d)

D) global product

94.

A team in which employees from a single department take on responsibilities of their former supervisors is called a ________ team.

a)

A) cross-functional           

b)

B) self-managed           

c)

C) global           

d)

D) virtual

95.

________ teams are self-managed teams that help reduce waste in the production processes of many manufacturing companies.

a)

A) Cross-functional      

b)

B) Quality-improvement    

c)

C) Interdependent      

d)

D) Virtual

96.

A ________ team is one composed of employees who work at similar levels in different operative departments in an organization

a)

A) self-managed              

b)

B) global             

c)

C) virtual              

d)

cross-functional

97.

________ teams can help break down barriers between departments and reorganize operations around processes in an organization.

a)

A) Cross-functional       

b)

B) Self-managed         

c)

C) Global           

d)

D) Virtual

98.

110) A team of top managers from both headquarters and international subsidiaries who meet to develop solutions to company-wide problems is referred to as a ________ team.

a)

A) virtual          

b)

B) global team     

c)

C) cross-functional team      

d)

D) self-managed team