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[SSB] bún bòa không móng

Total questions: 50

Worksheet time: 25mins

Name
Class
Date
1.
  1. …..refers to manners and behaviour considered acceptable in social and business situations

a)

  Greetings

b)

Protocol

c)

Etiquette

d)

Introduction

2.

Why there is no standard definition of social class exits that applies to all countries?

a)

Because people in different countries speak different languages

b)

Because people in different cultures have different living standards

c)

Because people in different cultures have their own way of identifying the classes

d)

Because people in different cultures likes differents things

3.

Which is NOT a goal when delivering negative news, in person or in written form?

a)

Help the receiver understand and accept the news

b)

Maintain trust and respect for the business or organzation and for the receiver

c)

Be clear and concise in order not to require additional clarification

d)

Get straight to the point and keep it short

4.

What is defined as communication within and between business that involves people from more than one culture?

a)

Interpersonal business communication

b)

International business communication

c)

Multinational business communication

d)

Intercultural business communication

5.

…..are ways of being that allow us to see, perceive, and reason through our own cultural awareness

a)

Cultures

b)

Mindsets

c)

Ethnocentrism

d)

Confidences

6.

In intrapersonal communication, with whom do we communicate?

a)

We communicate though the intranet

b)

We communicate  with ourselves

c)

We communicate with others

d)

We communicate with the customers

7.

What is the socialization process you go through to adapt to your society?

a)

It is cultural interaction

b)

It is acculturaltion

c)

It is intercultural

d)

It is enculturation

8.

According to Schutz, people who crave the spotlight of attention and are highly motivated to seek belonging are called ……

a)
  1. Oversocials

b)

Social person

c)

Personal individual

d)

Undersocials

9.

According to Schutz, people who may be less likely to seek interaction, may prefer smaller groups, and will generally not be found on center status are called…..

a)

Undersocials

b)

Social person

c)

Oversocials

d)

Personal individual

10.

What is the process by which the two cultures learn and adapt materials and adopt pratices from each other?

a)

It is interaction

b)

It is confusion

c)

It is diffusion

d)

It is copying

11.
  1. Schutz defines people who seek limited interaction as….

a)

Underpersonals

b)

Personal individual

c)

Autocrats

d)

Overpersonals

12.

Schutz defines people who have a strong need to be liked and constantly seek attention from others as ….

a)

Overpersonals

b)

Autocrats

c)

Personal individual

d)

Underpersonals

13.

Schutz calls a man who strikes a healthy balance between being withdrawn and being the constant center of attention as ….

a)

Social person

b)

Personal individual

c)

Oversocial

d)

Undersocial

14.

….places the negative news at the beginning of the message

a)

The internal communication

b)

The indirect approach

c)

The external communication

d)

The direct approach

15.

What is the term which refers to “ the interpenetration of the global and the local, resulting in unique outcomes in different geographic areas” (Robertson,2001)?

a)
  1. It is Glocalization

b)

It is Cosmopolitan

c)

It is Grobalization

d)

It is Globalization

16.

Which is NOT a goal when delivering negative news, in person or in written form?

a)

Reduce the anxiety associated with the negative news to increase comprehension

b)

Maintain the relationship, even if a formal association is being terminated

c)

Do not spend much time on it because we cannot do much about it

d)

Achieve the designated business outcome

17.

According to Leon Festinger, when we evaluate ourselves in relation to our peers of similar status, similar characteristics , or similar qualities, we engage in …..

a)

Social comparisons

b)

Intrapersonal

c)

Self-evaluation

d)

Self-concept

18.

In some cultures, what are taken seriously that you need to include on your business card?

a)

My email address, full name, and cell phone number in addition to my company name

b)

My name, email, and home address in addition to my company name

c)

My name, nickname, and email in addition to my company name

d)

My position and titles or degrees in addition to my company name

19.
  1. In Japan or South Korea, we should…….

a)

Shake hands when presenting business cards

b)

Use both hands when presenting business cards

c)

Smile when presenting business cards

d)

Tell our names when presenting business cards

20.

What is “the process of adjusting and adapting to a new and different culture” (Hazuda, Stern, &Hoffner, 1988)?

a)

It is enculturation

b)

It is the social situation

c)

It is acculturation

d)

It is cultural interaction

21.

What “focuses on the imperialistic ambitions of nations, corporations, organizations, and the like and their desire, indeed need, to impose themselves on various geographic areas” (Ritzer,2003)?

a)

 It is localization

b)

It is glocalization

c)

It is globalization

d)

It is grobalization

22.

What is “the spread of ways of life across the world both socially and in business” (Ritzer,2003)?

a)

It is business globalization

b)

It is business glocalization

c)

It is business development

d)

It is business cosmopolitan

23.

In most countries of Southeast Asia, Africa  and the Middle East, why should we avoid presenting the card with your left hand?

a)

Because we shake hands with our left hand

b)

Because it is the rule

c)

Because we will use our left hand to keep things

d)

Because the left hand is reserved for taking  care of bodily functions

24.

What may have an impact on the success of intercultural communication encounters?

a)

Positions and status

b)

Language skills

c)

Appearance

d)

Family status

25.

To avoid confusion or misinterpretation, we should ….

a)

Talk loud and clear

b)

Be precise and specific

c)

Be polite and respectful

d)

Explain as much as possible

26.
  1. An important aspect of business protocol is the proper procedure for exchanging…..

a)

Papers

b)

Pens

c)

Emails

d)

Business cards

27.

……is the sharing and understanding of meaning between individuals, departments, or representatives on the same business

a)

Intrapersonal

b)

Interpersonal

c)

Internal communication

d)

External communication

28.

In a negative new message, the part that refocuses attention on a solution strategy, an alternative, or the subsequent actions that will take place called………

a)

Explanation

b)

Redirect

c)

Buffer or cushion

d)

Negative news

29.

What is “the belief that your own cultural background, including ways of analyzing problems, values, beliefs, language, and verbal and nonverbal communication, is correct and superior to others”?

a)

It is enculturation

b)

It is ethnocentrism

c)

It is cultural interaction

d)

It is acculturation

30.

What type of message which delivers news that the audience does not want to hear, read, or receive?

a)

The unsolicited messages

b)

The positive messages

c)

The negative messages

d)

The neutral messages

31.

“What we perceive ourselves to be ,” (McLean, S.,2005) and involves aspects of image abd esteem of ourselves is called…..

a)

Self

b)

Self - evaluation

c)

Self-concept

d)

Intrapersonal

32.

….. Places the negative new between a positive introduction, sometimes called a “buffer” or cushion, and a conclusion

a)

The indirect approach

b)

The external communication

c)

The internal communication

d)

The direct approach

33.

…..shift the burn of responsibility from themselves to others, looking to others for a sense of control (Schutz, W., 1966)

a)

Abdicrats

b)

Democrats

c)

Oversocials

d)

Undersocials

34.

What refers to the self-talk of intrapersonal communication?

a)

Self-concept

b)

Self-evaluation

c)

Social comparisons

d)

Internal monologue

35.

Aspects of protocol related to successful intercultural communication include telephone manners and cyberspace etiquette, sometimes references…..

a)

Emoticons

b)

Netiquette

c)

Correspondence

d)

Politeness

36.

…..is the sharing and understanding of meaning between individuals, departments, or representatives of the business and parties outside the organization

a)

External communication

b)

Interpersonal

c)

Intrapersonal

d)

Internal communication

37.

The verbal and/or nonverbal response to a message is called….

a)

Reply

b)

Comment

c)

News

d)

Feedback

38.

The first part of  a negative news message, verbal or written , involving neutral or positive information, is called….

a)

Redirect

b)

Negative news

c)

Explanation

d)

Buffer or cushion

39.

Which is NOT part of the checklist for delivering a negative message?

a)

Clear understanding of the audience’s title or position

b)

Clear understanding of message

c)

Clear goal in mind

d)

Clear understanding of procedure and protocol

40.

The communication with one’s self, and that may include self-talk, acts of imagination and visualization , and even recall and memory can be defined as….. (McLean,S.,2005).

a)

Nonverbal communication

b)

Interpersonal communication

c)

Verbal communication

d)

Intrapersonal communication

41.

…..refers to customs and regulations dealing with diplomatic, etiquette and courtesies expected in official dealings with persons in varous cultures

a)

Etiquette

b)

Introduction

c)

Protocol

d)

Greetings

42.

First ……..are made only once but are remembered for a long time

a)

Impressions

b)

Handshakes

c)

Talks

d)

Greetings

43.

What is now the common term to replace international or intercultural business communication when speaking of common business from different countries?

a)

Local business communication

b)

Multinational business communication

c)

Interpersonal business communication

d)

Global business communication

44.

Edward T. Hali defined the communication between persons of different cultures as….

a)

Interpersonal communication

b)

International communication

c)

Intercultural communication

d)

Multinational communication

45.

According to Schutz, the three interpersonal needs are …

a)

Need for power, need for trust, and need for money

b)

Need for power, need for trust, and need for control

c)

Need for affection, need for trust, and need for belonging

d)

Need for affection, need for control, and need for belonging/inclusion

46.

In non-English speaking countries, have the information on your card printed in English on one side and in …..on the other

a)

The local language

b)

French

c)

Chinese

d)

Spanish

47.

What is the structure through which the communication is formulated and interpreted?

a)

It is feedback

b)

It is context

c)

It is communicator

d)

It it culture

48.

We may choose to define …….as one’s own sense of individual, personal characteristics, motivations, and actions (McLean,S.,2005).

a)

Us

b)

Self

c)

Yourself

d)

Me

49.

To avoid legal problems when communicating bad news, we should

a)

Avoid abusive language or behavior

b)

All of the above

c)

Avoid contradictions and absolutes

d)

Maintain respect and privacy

e)

Avoid confusion or misinterpretation

50.

What is the idea that when traditional barriers among people of differing cultures break down, emphasizing the commonality of human needs, one culture will emerge, a new culture to which all people will adhere?

a)

It is "multinational culture"

b)

 It is "international culture"

c)

It is "world culture"

d)

It is "countries culture"