Worksheets[SSB] bún bòa không móng
Total questions: 50
Worksheet time: 25mins
…..refers to manners and behaviour considered acceptable in social and business situations
Greetings
Protocol
Etiquette
Introduction
Why there is no standard definition of social class exits that applies to all countries?
Because people in different countries speak different languages
Because people in different cultures have different living standards
Because people in different cultures have their own way of identifying the classes
Because people in different cultures likes differents things
Which is NOT a goal when delivering negative news, in person or in written form?
Help the receiver understand and accept the news
Maintain trust and respect for the business or organzation and for the receiver
Be clear and concise in order not to require additional clarification
Get straight to the point and keep it short
What is defined as communication within and between business that involves people from more than one culture?
Interpersonal business communication
International business communication
Multinational business communication
Intercultural business communication
…..are ways of being that allow us to see, perceive, and reason through our own cultural awareness
Cultures
Mindsets
Ethnocentrism
Confidences
In intrapersonal communication, with whom do we communicate?
We communicate though the intranet
We communicate with ourselves
We communicate with others
We communicate with the customers
What is the socialization process you go through to adapt to your society?
It is cultural interaction
It is acculturaltion
It is intercultural
It is enculturation
According to Schutz, people who crave the spotlight of attention and are highly motivated to seek belonging are called ……
Oversocials
Social person
Personal individual
Undersocials
According to Schutz, people who may be less likely to seek interaction, may prefer smaller groups, and will generally not be found on center status are called…..
Undersocials
Social person
Oversocials
Personal individual
What is the process by which the two cultures learn and adapt materials and adopt pratices from each other?
It is interaction
It is confusion
It is diffusion
It is copying
Schutz defines people who seek limited interaction as….
Underpersonals
Personal individual
Autocrats
Overpersonals
Schutz defines people who have a strong need to be liked and constantly seek attention from others as ….
Overpersonals
Autocrats
Personal individual
Underpersonals
Schutz calls a man who strikes a healthy balance between being withdrawn and being the constant center of attention as ….
Social person
Personal individual
Oversocial
Undersocial
….places the negative news at the beginning of the message
The internal communication
The indirect approach
The external communication
The direct approach
What is the term which refers to “ the interpenetration of the global and the local, resulting in unique outcomes in different geographic areas” (Robertson,2001)?
It is Glocalization
It is Cosmopolitan
It is Grobalization
It is Globalization
Which is NOT a goal when delivering negative news, in person or in written form?
Reduce the anxiety associated with the negative news to increase comprehension
Maintain the relationship, even if a formal association is being terminated
Do not spend much time on it because we cannot do much about it
Achieve the designated business outcome
According to Leon Festinger, when we evaluate ourselves in relation to our peers of similar status, similar characteristics , or similar qualities, we engage in …..
Social comparisons
Intrapersonal
Self-evaluation
Self-concept
In some cultures, what are taken seriously that you need to include on your business card?
My email address, full name, and cell phone number in addition to my company name
My name, email, and home address in addition to my company name
My name, nickname, and email in addition to my company name
My position and titles or degrees in addition to my company name
In Japan or South Korea, we should…….
Shake hands when presenting business cards
Use both hands when presenting business cards
Smile when presenting business cards
Tell our names when presenting business cards
What is “the process of adjusting and adapting to a new and different culture” (Hazuda, Stern, &Hoffner, 1988)?
It is enculturation
It is the social situation
It is acculturation
It is cultural interaction
What “focuses on the imperialistic ambitions of nations, corporations, organizations, and the like and their desire, indeed need, to impose themselves on various geographic areas” (Ritzer,2003)?
It is localization
It is glocalization
It is globalization
It is grobalization
What is “the spread of ways of life across the world both socially and in business” (Ritzer,2003)?
It is business globalization
It is business glocalization
It is business development
It is business cosmopolitan
In most countries of Southeast Asia, Africa and the Middle East, why should we avoid presenting the card with your left hand?
Because we shake hands with our left hand
Because it is the rule
Because we will use our left hand to keep things
Because the left hand is reserved for taking care of bodily functions
What may have an impact on the success of intercultural communication encounters?
Positions and status
Language skills
Appearance
Family status
To avoid confusion or misinterpretation, we should ….
Talk loud and clear
Be precise and specific
Be polite and respectful
Explain as much as possible
An important aspect of business protocol is the proper procedure for exchanging…..
Papers
Pens
Emails
Business cards
……is the sharing and understanding of meaning between individuals, departments, or representatives on the same business
Intrapersonal
Interpersonal
Internal communication
External communication
In a negative new message, the part that refocuses attention on a solution strategy, an alternative, or the subsequent actions that will take place called………
Explanation
Redirect
Buffer or cushion
Negative news
What is “the belief that your own cultural background, including ways of analyzing problems, values, beliefs, language, and verbal and nonverbal communication, is correct and superior to others”?
It is enculturation
It is ethnocentrism
It is cultural interaction
It is acculturation
What type of message which delivers news that the audience does not want to hear, read, or receive?
The unsolicited messages
The positive messages
The negative messages
The neutral messages
“What we perceive ourselves to be ,” (McLean, S.,2005) and involves aspects of image abd esteem of ourselves is called…..
Self
Self - evaluation
Self-concept
Intrapersonal
….. Places the negative new between a positive introduction, sometimes called a “buffer” or cushion, and a conclusion
The indirect approach
The external communication
The internal communication
The direct approach
…..shift the burn of responsibility from themselves to others, looking to others for a sense of control (Schutz, W., 1966)
Abdicrats
Democrats
Oversocials
Undersocials
What refers to the self-talk of intrapersonal communication?
Self-concept
Self-evaluation
Social comparisons
Internal monologue
Aspects of protocol related to successful intercultural communication include telephone manners and cyberspace etiquette, sometimes references…..
Emoticons
Netiquette
Correspondence
Politeness
…..is the sharing and understanding of meaning between individuals, departments, or representatives of the business and parties outside the organization
External communication
Interpersonal
Intrapersonal
Internal communication
The verbal and/or nonverbal response to a message is called….
Reply
Comment
News
Feedback
The first part of a negative news message, verbal or written , involving neutral or positive information, is called….
Redirect
Negative news
Explanation
Buffer or cushion
Which is NOT part of the checklist for delivering a negative message?
Clear understanding of the audience’s title or position
Clear understanding of message
Clear goal in mind
Clear understanding of procedure and protocol
The communication with one’s self, and that may include self-talk, acts of imagination and visualization , and even recall and memory can be defined as….. (McLean,S.,2005).
Nonverbal communication
Interpersonal communication
Verbal communication
Intrapersonal communication
…..refers to customs and regulations dealing with diplomatic, etiquette and courtesies expected in official dealings with persons in varous cultures
Etiquette
Introduction
Protocol
Greetings
First ……..are made only once but are remembered for a long time
Impressions
Handshakes
Talks
Greetings
What is now the common term to replace international or intercultural business communication when speaking of common business from different countries?
Local business communication
Multinational business communication
Interpersonal business communication
Global business communication
Edward T. Hali defined the communication between persons of different cultures as….
Interpersonal communication
International communication
Intercultural communication
Multinational communication
According to Schutz, the three interpersonal needs are …
Need for power, need for trust, and need for money
Need for power, need for trust, and need for control
Need for affection, need for trust, and need for belonging
Need for affection, need for control, and need for belonging/inclusion
In non-English speaking countries, have the information on your card printed in English on one side and in …..on the other
The local language
French
Chinese
Spanish
What is the structure through which the communication is formulated and interpreted?
It is feedback
It is context
It is communicator
It it culture
We may choose to define …….as one’s own sense of individual, personal characteristics, motivations, and actions (McLean,S.,2005).
Us
Self
Yourself
Me
To avoid legal problems when communicating bad news, we should
Avoid abusive language or behavior
All of the above
Avoid contradictions and absolutes
Maintain respect and privacy
Avoid confusion or misinterpretation
What is the idea that when traditional barriers among people of differing cultures break down, emphasizing the commonality of human needs, one culture will emerge, a new culture to which all people will adhere?
It is "multinational culture"
It is "international culture"
It is "world culture"
It is "countries culture"
