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WorksheetsLTD Past Paper
Total questions: 30
Worksheet time: 22mins
The use of communication methods such as telegraph and automobile started from
Industry 1.0.
Industry 2.0.
Industry 3.0.
Industry 4.0.
Using instructivist approach, it involves receiving, responding and regurgitating in students’ learning. This is adopted during
Education 1.0.
Education 2.0.
Education 3.0.
Education 4.0.
SkillsFuture Singapore believes in making Workforce Skills Qualification (WSQ) as practical and flexible to help Singapore’s workforce to adapt, grow and develop. Upon completion of each module, a Statement of Attainment will be awarded. This aligns with the 21st Century learning paradigm of
modular learning.
grade progression.
academic learning.
mandatory learning.
Being an electrical technician for a decade, Ronald has been engaged in numerous commercial renovation projects. Under John Holland’s RIASEC career test, Identify his personality type.
Artistic.
Conventional.
Investigative.
Realistic.
Jonathan is going to retire and he would like to train Priscilla to take over his position as Head of Marketing. What is the most suitable learning method?
Job rotation.
Apprenticeship.
Work shadowing.
Personal coaching.
Which one of the following is a suitable assessment method to determine baking skills proficiency of a pastry chef?
Examination.
Observation.
Questioning.
Role-Play.
Which of the following purpose does NOT require implementing the Training Needs Analysis?
Identify skills competencies gap.
Determine individual’s training needs.
Identify between skill gap and performance gap.
Determine the evaluation method to assess training effectiveness.
Wendy is at the stage where she has collected data to identify performance, learning and learner needs. Using Tobey’s 7-step approach, what is Wendy’s next step of action?
Analyse data and deliver data analysis report.
Conduct external and organization scan and analyse data.
Deliver data analysis report and start with training design process.
Collect data to identify business needs and potential training intervention.
Which of the following method should Teddy choose to collect qualitative data for Training Needs Analysis?
External document review.
Survey with their customers.
Focus group with 6 production supervisors.
Interview with the entire production crew of 50 members.
When preparing a training survey, the survey should be rolled out to a random group of staff to check the clarity of the questions. In which phase is this step carried out??
Pilot testing.
Conducting survey.
Writing instructions.
Developing questions.
The company has migrated their manual HR training record management to Learning Management System (LRMS). Which of the following is the main consideration to do an in-house training for the LRMS?
Improved organization efficiency.
Lesser logistics administration tasks.
Better access to advanced technologies.
Customisation of training to address the needs of the business.
The following choices belong to the generic skills and competencies in the WSQ frameworks EXCEPT
technology.
workplace literacy.
occupational hygiene.
workplace safety and health.
A financial institution has recently participated in a trade conference and provided a workshop on financial literacy. They also provide similar workshops for their new financial advisors. What is the term for such an organization?
Public ATO.
In-house ATO.
Public and in-house ATO.
Private and In-house ATO.
Identify the type of information that is best discussed face to face with the training vendor when they are tasked to conduct an in-house training.
Vendor’s corporate video.
Other business ventures of the vendor.
Assigned trainer for the selected training.
Profile of the salesperson representing the vendor.
Identify the most suitable and practical timing for a 1 hour online staff meeting to be held.
8am.
12pm.
3pm.
6pm.
To register a group of employees for a training, which one of the following information is NOT required?
Name of the organisation.
Job title of the employees.
Address of the organisation.
Contact details of the supervisors.
While planning for an overseas training, what factor can HR use to determine the accommodation type for the trainees?
Seniority of the trainees.
Financial status of the employee.
Traffic condition from airport to hotel.
Membership program provided by the hotel.
Benny is coordinating an overseas training and is currently liaising on travel insurance. Which one of the following items will be covered under the typical travel insurance?
1 hour flight delay.
Lost of handbag in the airport.
Baggage placed in another plane.
No-show situation by the trainee at the airport.
Which one of the following is the next step after receiving the training confirmation from the training vendor?
Update employee’s training record.
Process employee’s study leave accordingly.
Submit payment request to Finance department.
Send notification of training confirmation to employee.
Which one of the following is an important factor to consider when determining the size of the training room?
Location.
Nature of training.
Level of friendship.
Participants’ age range.
Identify which of the items listed is NOT part of a typical computer training room set up.
LCD projector.
Internet access.
Sound system.
Gamification software.
On the actual day of training, what is one likely scenario that can happen concerning issues with training resources?
Instructor did not turn up.
Participants turn up without registration.
Insufficient copies of training materials are prepared.
Training venue handled over is not the confirmed venue.
Samson would like to organise a floristry training. Which one of the following room layouts will be suitable for the demonstration where no one is obstructed?
Cabaret.
Classroom.
Herringbone.
U-shape.
Identify the main reason for evaluating training.
Identify ways to improve productivity.
Align training with personal objectives.
Demonstrate the value that training is adding.
Select trainings that fit into the planned budget.
Using Donald Kirkpatrick’s Four Level Model of evaluation, Betty uses pre-training tests to gauge the level of skills and knowledge of the participants. Which level of evaluation is he assessing?
Understanding.
Training behaviour.
Reaction to training.
Response to learning.
Explain which is the most appropriate time to conduct an evaluation to assess how training has affected a participant’s job performance?
Before the training begins.
Right after the training is completed.
At least 2 to 3 months after the training is completed.
Maximum 2 to 3 weeks after the training is completed.
What is the best strategy when developing a meaningful post-course evaluation form?
Use a mix of open and closed questions.
Ask for the overall ratings for the quality of the training resources.
Use a satisfaction scale to measure positive responses, giving meaningful gradation.
Customize the form that considers specific objectives and conditions for the training.
After sending his customer service team for “Effective Communication” training, Philips wants to determine the impact of the training on his organisation’s performance. Which one of the following is a positive quantifiable result?
Clearer corporate culture.
Fewer errors in training administration.
Better compliance with work safety policies.
Increase in customer satisfaction survey index.
Johnny wrote this feedback – “The temperature of the training room can be lowered to keep it cooler.” This statement is trying to rate on
location of the training venue.
conducive training environment.
quality of the facilitation by trainer.
level of organisation and support from training officers.
Explain the appropriate actions that Betty, the Training Manager, needs to take to ensure that there are successful training outcomes.
Identify the desired competencies and select the marketing executive(s) for training.
Liaise with marketing director to put in place learning implementation and assessment for trainees.
Analyse summary updates on training evaluation to make informed decisions on human capital development.
Ensure that training evaluation forms are updated and distributed to trainees to complete at the beginning of the training.
