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WorksheetsCompia A+ core 2
Total questions: 116
Worksheet time: 4hrs 53mins
A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing.
Which of the following methods can the administrator use to troubleshoot the server effectively?
SFTP
Secure file transfer protocol
SSH
Secure shell
VNC
Virtual network computing
MSRA
Microsoft remote assistance
A company wants to remove information from past users' hard drives in order to reuse the hard drives.
Which of the following is the MOST secure method?
Reinstalling Windows
Using disk-wiping software
Performing a quick format
Deleting all files from command-line inte
A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings.
Which of the following should the technician perform FIRST to mitigate the issue?
.
Reset the phone to factory settings
Uninstall the fraudulent application.
Increase the data plan limits.
Disable the mobile hotspot.
A change advisory board just approved a change request.
Which of the following is the MOST likely next step in the change process?
End user acceptance
57%
Perform risk analysis
Communicate to stakeholders
20%
Sandbox testing
A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access. A technician verifies the user's PC is infected with ransomware.
Which of the following should the technician do FIRST?
Scan and remove the malware.
Schedule automated malware scans.
Quarantine the system.
Disable System Restore
A company is issuing smartphone to employees and needs to ensure data is secure if the devices are lost or stolen.
Which of the following provides the BEST solution?
Anti-malware
Remote wipe
Locator applications
Screen lock
A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser.
Which of the following is the BEST solution for a technician to implement?
A. Disable the browser from sending notifications to the Action Center.
B.
C.
D.
Disable the browser from sending notifications to the Action Center.
37%
Run a full antivirus scan on the computer.
43%
Disable all Action Center notifications.
Move specific site notifications from Allowed to Block.
20%
After clicking on a link in an email, a Chief Financial Officer (CFO) received the following error:
\The CFO then reported the incident to a technician. The link is purportedly to the organization's bank.
Which of the following should the technician perform FIRST?
Update the browser's CRLs.
File a trouble ticket with the bank.
Contact the ISP to report the CFO's concern.
Instruct the CFO to exit the browser.
A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus.
Which of the following is the MOST effective way to check other machines on the network for this unknown threat?
Run a startup script that removes files by name.
Provide a sample to the antivirus vendor.
Manually check each machine.
92%
Monitor outbound network traffic.
A laptop user is visually impaired and requires a different cursor color.
Which of the following OS utilities is used to change the color of the cursor?
Keyboard
Touch pad
Ease of Access Center
Display settings
A manager reports that staff members often forget the passwords to their mobile devices and applications.
Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?
A. .
B.
C.
D.
Enable multifactor authentication
Increase the failed log-in threshold.
Remove complex password requirements.
Implement a single sign-on with biometrics.
A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?
A. Application updates
B.
C.
D.
Application updates
Anti-malware software
40%
OS reinstallation
60%
File restore
A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible.
Which of the following should the technician configure?
WPA2 with TKIP
WPA2 with AES
WPA3 with AES-256
WPA3 with AES-128
A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times.
Which of the following should the technician do to selectively prevent programs from loading?
Right-click the Windows button, then select Run... entering shell:startup and clicking OK, and then move items one by one to the Recycle Bin.
Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run.
Manually disable all startup tasks currently listed as enabled and reboot, checking for issue resolution at startup.
Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.
83%
A call center technician receives a call from a user asking how to update Windows.
Which of the following describes what the technician should do?
A. Have the user consider using an iPad if the user is unable to complete updates.
B.
C.
D.
Have the user consider using an iPad if the user is unable to complete updates.
Have the user text the user's password to the technician.
Ask the user to click in the Search field, type Check for Updates, and then press the Enter key.
90%
Advise the user to wait for an upcoming, automatic patch.
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
A.
B.
C.
D.ent calls.
Have the user provide a callback phone number to be added to the ticket.
Assign the ticket to the department's power user.
Register the ticket with a unique user identifier.
62%
Provide the user with a unique ticket number that can be referenced on subsequent calls.
Which of the following is the MOST important environmental concern inside a data center?
Battery disposal
Electrostatic discharge mats
Toner disposal
Humidity levels
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months.
Which of the following is causing the log-in issue?
A.
Expired certificate
Service not started
Application crash
Profile rebuild needed
A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer.
Which of the following filesystems will the technician MOST likely use?
A. FAT32
B. ext4
C. NTFS
D. exFAT
FAT32
ext4
NTFS
exFAT
81%
Question #21Topic 1
Following the latest Windows update, PDF files are opening in Microsoft Edge instead of Adobe Reader.
Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?
Network and Sharing Center
Programs and Features
????????
Default apps
Add or Remove Programs
A technician needs to exclude an application folder from being cataloged by a Windows 10 search.
Which of the following utilities should be used?
A.
B.
C. System
D. Device Manager
Privacy
Indexing Options
100%
System
Device Manager
As part of a CYOD policy, a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity.
Which of the following paths will lead the administrator to the correct settings?
Use Settings to access Screensaver settings.
100%
Use Settings to access Screen Timeout settings
Use Settings to access General
Use Settings to access Display.
A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted.
Which of the following would be the BEST way to secure the current workflow?
Deploy a secondary hard drive with encryption on the appropriate workstation.
Configure a hardened SFTP portal for file transfers between file servers.
Require files to be individually password protected with unique passwords.
Enable BitLocker To Go with a password that meets corporate requirements.
88%
The command cat comptia.txt was issued on a Linux terminal.
Which of the following results should be expected?
The contents of the text comptia.txt will be replaced with a new blank document.
The contents of the text comptia.txt would be displayed.
The contents of the text comptia.txt would be categorized in alphabetical order.
The contents of the text comptia.txt would be copied to another comptia.txt file.
An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?
A.
B.
C.
D.
Encrypt the files.
27%
Clone any impacted hard drives.
73%
Contact the cyber insurance company.
Inform law enforcement.
A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified; however, storage space is a concern.
Which of the following backup methods would BEST address these concerns?
Full
Differential
82%
Off-site
18%
Grandfather-father-son
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent.
Which of the following BEST describes the technician's actions?
Avoid distractions
Deal appropriately with customer's confidential material
Adhere to user privacy policy
. Set and meet timelines
A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?
A. sfc
B. chkdsk
C. git clone
D. robocopy
SFC
Chkdsk
git clone
robocopy
A company installed a new backup and recovery system.
Which of the following types of backups should be completed FIRST?
Full
Non-parity
DIfferential
Incremental
A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet.
Which of the following BEST addresses the user's concern?
Operating system updates
Remote wipe
Antivirus
44%
Firewall
56%
A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards.
Which of the following encryption technologies should be used to secure the workstation in case of theft?
Data-in-transit encryption
USB drive encryption
File encryption
Disk encryption
A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser.
Which of the following steps would MOST likely resolve the issue? (Choose two.)
Scan the computer with the company-provided antivirus software.
A and E 30%
Install a new hard drive and clone the user's drive to it.
Deploy an ad-blocking extension to the browser.
C and D 65%
Uninstall the company-provided antivirus software.
C and D 65%
Perform a reset on the user's web browser
A and E 30%
A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?
A. .deb
B. .vbs
C. .exe
D. .app
.deb
.vbs
.exe
.app
100%
A technician is investigating an employee's smartphone that has the following symptoms:
✑ The device is hot, even when it is not in use.
✑ Applications crash, especially when others are launched.
✑ Certain applications, such as GPS, are in portrait mode when they should be in landscape mode.
Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Choose two.)
Turn on autorotation
and
Close unnecessary applications
73%
. Update the device's operating system
and
Reinstall the applications that have crashed
19%
Activate airplane mode.
Perform a factory reset.
A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night.
Which of the following is the FIRST step in troubleshooting?
Install alternate open-source software in place of the applications with issues.
Run both CPU and memory tests to ensure that all hardware functionality is normal
35%
Check for any installed patches and roll them back one at a time until the issue is resolved.
C 65%
Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.
Which of the following could be used to implement secure physical access to a data center?
Geofence
Alarm system
Badge reader
Motion sensor
The Chief Executive Officer at a bank recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems.
Which of the following would BEST limit the bank's risk? (Choose two.)
Enable multifactor authentication for each support account
and
Enforce account lockouts after five bad password attempts.
Limit remote access to destinations inside the corporate network.
Block all support accounts from logging in from foreign countries.
Configure a replacement remote-access tool for support cases.
Purchase a password manager for remote-access tool users.
Question #39Topic 1
A user reports a computer is running slow.
Which of the following tools will help a technician identify the issue?
Disk Cleanup
50%
Group Policy Editor
Disk Management
Resource Monitor
50%
Upon downloading a new ISO, an administrator is presented with the following string:
59d15a16ce90c8ee97fa7c211b7673a8
Which of the following BEST describes the purpose of this string?
XSS verification
AES-256 verification
Hash verification
100%
Digital signature verification
A user's mobile phone has become sluggish. A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software.
Which of the following should the administrator do to help secure the device against this threat in the future? (Choose two.)
Prevent a device root
and
Block a third party application installation
93%
Disable biometric authentication.
Require a PIN on the unlock screen.
Prevent GPS spoofing
A technician is unable to join a Windows 10 laptop to a domain. Which of the following is the MOST likely reason?
A.
B.
C.
D.
The domain's processor compatibility is not met.
The laptop has Windows 10 Home installed.
The laptop does not have an onboard Ethernet adapter.
The laptop does not have all current Windows updates installed.
Which of the following OS types provides a lightweight option for workstations that need an easy-to-use, browser-based interface?
FreeBSD
Chrome OS
macOS
. Windows
A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain.
Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user?
A.
B.
C.
D.
Navigate to the Windows 10 Settings menu, select the Accounts submenu, select Sign-in options, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.
Navigate to the Control Panel utility, select the Security and Maintenance submenu, select Change Security and Maintenance settings, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.
Navigate to the Windows 10 Settings menu, select the Update & Security submenu, select Windows Security, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.
Navigate to the Control Panel utility, select the Administrative Tools submenu, select the user account in the list, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.
An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager?
A.
B.
C.
D.
All updated software must be tested with all system types and accessories.
29%
Extra technician hours must be budgeted during installation of updates.
Network utilization will be significantly increased due to the size of CAD files.
71%
Large update and installation files will overload the local hard drives.
Someone who is fraudulently claiming to be from a reputable bank calls a company employee.
Which of the following describes this incident?
Pretexting
. Spoofing
. Vishing
Scareware
The network was breached over the weekend. System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack.
Which of the following would BEST mitigate this threat?
Encryption at rest
Account lockout
Automatic screen lock
Antivirus
A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive.
Which of the following tools should the technician use?
resmon.exe
msconfig.exe
dfrgui.exe
100%
msinfo32.exe
A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?
Drilling
Degaussing
63%
Low-level formatting
Erasing/wiping
26%
Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?
A.
B.
C.
D.
Home
Pro for Workstations
Enterprise
Pro
100%
A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others.
Which of the following applications should the technician use to assist the user with hiding the file?
Device Manager
Indexing Options
File Explorer
100%
Administrative Tools
A user is configuring a new SOHO Wi-Fi router for the first time.
Which of the following settings should the user change FIRST?
Encryption
Wi-Fe channel
Default passwords
service set identifier
A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible.
Which of the following step should the technician take NEXT?
Continue researching the issue.
Repeat the iterative processes.
Inform the CEO the repair will take a couple of weeks.
Escalate the ticket.
Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?
. Acceptable use
Chain of custody
Security policy
Information management
A technician is configuring a SOHO device. Company policy dictates that static IP addresses cannot be used. The company wants the server to maintain the same
IP address at all times.
Which of the following should the technician use?
DHCP reservation
Port forwarding
DNS A record
NAT
Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out.
Which of the following is the BEST reason to follow the change management process in this scenario?
Owners can be notified a change is being made and can monitor it for performance impact.
70%
A risk assessment can be performed to determine if the software is needed.
End users can be aware of the scope of the change.
A rollback plan can be implemented in case the software breaks an application.
30%
Once weekly, a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day.
Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?
. Install and run Linux and the required application in a PaaS cloud environment.
Install and run Linux and the required application as a virtual machine installed under the Windows OS.
100%
Use a swappable drive bay for the boot drive and install each OS with applications on its own drive. Swap the drives as needed.
Set up a dual boot system by selecting the option to install Linux alongside Windows.
A user connects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed.
Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?
Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never.
Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never.
Within the Power Options of the Control Panel utility, select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never.
Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged In category to Do Nothing.
91%
A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message, and no changes have been made within the company.
Which of the following has infected the computer?
Cryptominer
. Phishing
. Ransomware
???????
Did not ask for a payment to unlock files
. Keylogger
A technician is replacing the processor in a desktop computer. Prior to opening the computer, the technician wants to ensure the internal components are protected.
Which of the following safety procedures would BEST protect the components in the PC? (Choose two.)
Utilizing an ESD strap
and
Disconnecting the computer from the power source
67%
Utilizing an ESD strap
and
Placing the PSU in an antistatic bag
22%
Ensuring proper ventilation
Removing dust from the ventilation fans
Ensuring equipment is grounded
A user wants to set up speech recognition on a PC.
In which of the following Windows Settings tools can the user enable this option?
Language
System
Personalization
Ease of Access
100%
A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened while browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?
Shut down the infected computer and swap it with another computer.
Investigate what the interface is and what triggered it to pop up.
95%
Proceed with initiating a full scan and removal of the viruses using the presented interface.
Call the phone number displayed in the interface of the antivirus removal tool.
A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines.
Which of the following should be updated to reflect this new requirement?
MDM
Mobile data management
EULA
End user license aggreement
IRP
AUP
Which of the following Wi-Fi protocols is the MOST secure?
WPA3
100%
WPA-AES
WEP
WPA-TKIP
A department has the following technical requirements for a new application:
Quad Core processor -
250GB of hard drive space
6GB of RAM
Touch screens -
The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade?
CPU
Hard drive
Ram
Touch screen
A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in to the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools.
Which of the following is the MOST likely cause of the issue?
Time drift
100%
Dual in-line memory module failure
Application crash
Filesystem errors
A user reports that a workstation is operating sluggishly. Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally.
Which of the following steps should the systems administrator most likely attempt NEXT?
Increase the paging file size.
Run the chkdsk command.
Rebuild the user's profile.
100%
Add more system memory.
Defragment the hard drive.
A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network.
Which of the following configurations should the technician employ to achieve this goal?
Configure the network as private.
91%
Enable a proxy server.
Grant the network administrator role to the user.
Create a shortcut to public documents.
Which of the following is a proprietary Cisco AAA protocol?
TKIP
AES
Radius
TACACS+
A technician is asked to resize a partition on the internal storage drive of a computer running macOS.
Which of the followings tools should the technician use to accomplish this task?
Console
Disk Utility
Time Machine
FileVault
A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee.
Which of the following methods should the technician use to refresh the laptop?
Internet-based upgrade
Repair installation
Clean install
100%
USB repair
In-place upgrade
A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine.
The technician sees that GPU temperature is extremely high.
Which of the following types of malware is MOST likely to blame?
A. Spyware
Spyware
. Cryptominer
Ransomware
Boot sector virus
A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed.
Which of the following should be updated before requesting approval again?
Scope of change
Risk level
Rollback plan
End user acceptance
A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines.
Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?
UEFI password
58%
Secure boot
30%
Account lockout
Restricted user permissions
During a recent flight, an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before.
To BEST resolve this issue, the executive should:
. set AirDrop so that transfers are only accepted from known contacts.
100%
completely disable all wireless systems during the flight.
discontinue using iMessage and only use secure communication applications.
only allow messages and calls from saved contacts.
A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight.
Which of the following is the MOST likely reason Outlook has stopped functioning?
Spam filter installation
Invalid registry settings
20%
Malware infection
Operating system update
80%
A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers.
Which of the following BEST addresses this need?
Guards
Bollards
Motion sensors
Access control vestibule
After a company installed a new SOHO router, customers were unable to access the company-hosted public website.
Which of the following will MOST likely allow customers to access the website?
Port forwarding
100%
Firmware updates
IP filtering
Content filtering
Which of the following is the proper way for a technician to dispose of used printer consumables?
Proceed with the custom manufacturer's procedure
100%
Empty any residual Ink or toner from consumables before disposing of them in a standard recycling bin.
Proceed with the disposal of consumables in standard trash receptacles.
. Proceed with the disposal of consumables in standard recycling bins.
An Android user reports that when attempting to open the company's proprietary mobile application, it immediately closes. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost.
Which of the following steps should a systems administrator attempt FIRST?
Uninstall and reinstall the application.
30%
Reset the phone to factory settings.
Install an alternative application with similar functionality.
Clear the application cache.
70%
A wireless network is set up, but it is experiencing some interference from other nearby SSIDs (Service set identifier-which is a 32 character sequence that uniquely identifies a wireless network LAN. In other words, the SSID is the name of the wireless network).
Which of the following can BEST resolve the interference?
Changing channels
Modifying the wireless security
Disabling the SSID broadcast
Changing the access point name
A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on.
Which of the following will MOST likely resolve the issue?
Recalibrating the magnetometer
Recalibrating the compass
Recalibrating the digitizer
Recalibrating the accelerometer
A Microsoft Windows PC needs to be set up for a user at a large corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?
Windows Enterprise Edition
Windows Professional Edition
Windows Server Standard Edition
. Windows Home Edition
An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update ( a tethered OS update that requires a device to be connected to a computer via a USB cable).
A technician determines there are no error messages on the device.
Which of the following should the technician do NEXT?
Verify all third-party applications are disabled.
Determine if the device has adequate storage available
46%
Check if the battery is sufficiently charged.
38%
Google states this is the correct answer
. Confirm a strong internet connection is available using Wi-Fi or cellular data.
A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use.
Which of the following explains why the OS can only access 4GB of RAM?
The UEFI (unified extensible firmware interface)
settings need to be changed.
The RAM has compatibility issues with Windows 10.
Some of the RAM is defective.
The newly installed OS is x86.
100%
A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see.
Which of the following should a network administrator do to BEST prevent data theft within the call center?
Encrypt the workstation hard drives.
Lock the workstations after five minutes of inactivity
77%
Install privacy screens.
23%
Log off the users when their workstations are not in use.
An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy, unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years.
Which of the following backup methods would BEST meet the requirements?
A daily, incremental backup that is saved to the corporate file server
An additional, secondary hard drive in a mirrored RAID configuration
A full backup of the data that is stored off site in cold storage
Weekly, differential backups that are stored in a cloud-hosting provider
A police officer often leaves a workstation for several minutes at a time.
Which of the following is the BEST way the officer can secure the workstation quickly when walking away?
Use a key combination to lock the computer when leaving.
Ensure no unauthorized personnel are in the area.
Configure a screensaver to lock the computer automatically after approximately 30 minutes of inactivity.
Turn off the monitor to prevent unauthorized visibility of information.
A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional.
Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?
Convert the PC from a DHCP assignment to a static IP address.
Run a speed test to ensure the advertised speeds are met
Test all network sharing and printing functionality the customer uses.
Change the default passwords on new network devices.
91%
While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues.
Which of the following is
MOST likely the cause of this issue?
A bad antivirus signature update was installed.
. A router was misconfigured and was blocking traffic.
28%
An upstream internet service provider was flapping.
The time or date was not in sync with the website.
72%
Which of the following data is MOST likely to be regulated?
Name in a phone book
Name on a medical diagnosis
1`00%
Name on a job application
. Name on an employer's website
A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones.
Which of the following technologies can be implemented to prevent this issue?
Signed system images
Antivirus
SSO
single sign on
MDM
mobile device management
100%
A technician is setting up a conference room computer with a script that boots the application on log-in.
Which of the following would the technician use to accomplish this task?
. File Explorer
Startup Folder
and
Task scheduler
System Information
Programs and Features
Device manager
A systems administrator needs to reset a user's password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account.
Which of the following should the systems administrator do?
Require the user to change the password at the next log-in
100%
Disallow the user from changing the password.
Disable the account.
Choose a password that never expires.
A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a button labeled
Accept.
Which of the following agreements is MOST likely in use?
DRM
Digital rights management
NDA
Non-disclosure agreement
EULA
End user license agreement
MOU
Memorandum of understanding
Which of the following command-line tools will delete a directory?
md
del
or RD
dir
directory
list files/directories
cd
change directory
A technician is troubleshooting a computer with a suspected short in the power supply.
Which of the following is the FIRST step the technician should take?
Put on an ESD strap.
Disconnect the power before servicing the PC.
100%
Place the PC on a grounded work bench.
Place components on an ESD mat.
A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering.
Which of the following Windows utilities is the BEST choice for accessing the necessary configuration to complete this goal?
Security and Maintenance
Network and Sharing Center
. Windows Defender Firewall
Internet Options
100%
An analyst needs GUI (graphical user interface) access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?
RDP through RD Gateway
20%
Apple Remote Desktop
SSH access with SSH keys
VNC with username and password
80%
Which of the following is an example of MFA?
I am not confident of this answer!!!!!!!!!!!!!!
Fingerprint scan and retina scan
Password and PIN
Username and password
Smart card and password
A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software.
Which of the following should the technician do to MOST likely resolve the issue?
Bridge the LAN connection between the laptop and the desktop.
Set the laptop configuration to DHCP to prevent conflicts.
53%
Remove the static IP configuration from the desktop.
47%
Replace the network card in the laptop, as it may be defective.
A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue.
Which of the following should a technician do to remediate the issue?
. Roll back the updates.
Increase the page file.
Update the drivers.
Rebuild the profile.
100%
Which of the following is the MOST basic version of Windows that includes BitLocker?
Home
Pro
Enterprise
Pro for workstations
A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware.
Which of the following actions would be BEST to remove the malware while also preserving the user's files?
Run the virus scanner in an administrative mode.
Reinstall the operating system.
Reboot the system in safe mode and rescan.
100%
Manually delete the infected files.
A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system.
Which of the following files should the technician execute in order to complete the installation?
Installer_x64.exe
Installer_Files.zip
Installer_32.msi
Installer_x86.exe
100%
Installer_Win10Enterprise.dmg
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email.
The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections.
Which of the following should the technician do NEXT?
. Advise the user to run a complete system scan using the OS anti-malware application.
. Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present.
Have the user check for recently installed applications and outline those installed since the link in the email was clicked.
Instruct the user to disconnect the Ethernet connection to the corporate network.
88%
A technician is setting up a new laptop for an employee who travels.
Which of the following is the BEST security practice for this scenario?
PIN-based login
Quarterly password changes
Hard drive encryption
100%
A physical laptop lock
A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application. The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?
Remove the microphone from the USB hub and plug it directly into a USB port on the PC.
20%
. Enable the microphone under Windows Privacy settings to allow desktop applications to access it.
80%
Delete the microphone from Device Manager and scan for new hardware.
Replace the USB microphone with one that uses a traditional 3.5mm plug.
A user who is unable to connect to the network submits a help desk ticket. The assigned help desk technician inquires about whether any recent changes have been made. The user reports there is construction activity in the surrounding offices. The help desk technician proceeds to ping the user's desktop, which does not respond.
Which of the following is the MOST likely cause of this issue?
A duplicate IP address has been issued to the user's desktop.
The HDD of the OS is failing.
The network cable has become disconnected.
100%
Malware has infected the system.
A user has been unable to access a website and has submitted a help desk ticket. The website has been verified to be online.
Which of the following troubleshooting steps will MOST likely resolve the issue?
Deleting the browser history
Clearing the cache
Enabling private mode browsing
Enabling ad blocking
A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro. The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time.
Which of the following methods would be MOST efficient?
Golden image
Remote network install
In-place upgrade
Clean install
The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network.
Which of the following would BEST reduce this risk for Windows laptop users?
Requiring strong passwords
Disabling cached credentials
Requiring MFA to sign on
Enabling BitLocker on all hard drives
A technician has been asked to set up a new wireless router with the best possible security.
Which of the following should the technician implement?
WPS
TKIP
WPA3
WEP
After returning from vacation, a user is unable to connect to the network at the corporate office. Windows allows the user to log in; however, no internal or external websites are accessible when running a browser. The user's expected network shares are unreachable, and all websites attempted return the message, Hmm, we can't reach this page.
Which of the following is the MOST likely cause of this issue?
The user's password expired while on vacation.
The user clicked on a malicious email.
The user connected to a captive portal while traveling.
25%
The user enabled airplane mode.
75%
Which of the following file extensions are commonly used to install applications on a macOS machine?
Not sure if the answers are correct!!!
.pky
.dmg
.app
.mac
.deb
.msi
.appx
A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid.
Which of the following should be checked FIRST?
Services in Control Panel to check for overutilization
Performance Monitor to check for resource utilization
100%
System File Checker to check for modified Windows files
Event Viewer to identify errors
A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now.
Which of the following is the MOST likely cause of this issue?
The SNTP server is offline.
A user changed the time zone on a local machine.
The Group Policy setting has disrupted domain authentication on the system.
The workstations and the authentication server have a system clock difference.
100%
