WorksheetsWeek 2 IT and Business Processes
Total questions: 8
Worksheet time: 5mins
Name
Class
Date
1.
Which of the following is NOT in the industry value chain
a)
Suppliers
b)
Customers
c)
The firm
d)
Regulators
e)
Distributors
2.
Which of the following is NOT a support activity?
a)
IT
b)
Procurement
c)
Production
d)
Accounting
3.
The following are network-based strategies, except
a)
Add a participant to the network for mutual benefit
b)
create a virtual distribution network
c)
Use keystone firms to create platforms to be used by smaller firms
d)
Limit network membership to those with high market power
4.
What is a business process?
a)
an ongoing collection of related activities that create a product or service of value
b)
a collection of facts and data for decision-making
c)
a collection of applications that manage people and processes
d)
a process that aims at reviewing and improving existing activities
5.
What can be said about the difference between BPR and BPI?
a)
BPR focuses on high cost while BPI focuses on low cost improvement
b)
BPR focuses on incremental redesign while BPI focuses on radical redesign
c)
BPR tends to have higher success rate than BPI
6.
How does technology affect companies' competitive advantage?
a)
Increase opportunities to extend customer base
b)
Help firms to connect to customers and suppliers directly
c)
Giving customers fewer opportunities to switch suppliers
d)
Make industry competition more intense
7.
Which are the phases of Business Process Improvement?
a)
Define
b)
Control
c)
Improve
d)
Measure
e)
Audit
8.
What is involved in benchmarking?
a)
Setting a standard to compare against
b)
measuring your own company's performance
c)
comparing performance against the standard
d)
Investigating reasons for discrepancies between performance and standard
100 %
