A big part of being a professional sales associate is knowing how to develop what kind of relationships with clients?

Heidi works as a salesperson for a small home improvement company. Before beginning her job, she was required to learn how to operate their customer relationship system and quote and proposals system. What types of skills are these?

What kind of selling tactic are companies that sell complex products more likely to use since customers may not know how their products or services work?

What is the first thing that a sales associate needs to think about when creating a sales presentation?

A sales presentation should be adapted each time it is done in order to include details that would most likely appeal to:

Dean is a salesperson that works hard to build relationships with his customers. One common strategy that he uses is to __________ right after they make a purchase to increase the chances that the customer will do business with him in the future.

Businesses spend lots of time and effort figuring out the best way to _____ their products in stores because they know how it can influence sales.

This is the type of customer who becomes angry when they can't get what they want. If the salesperson comes across this type of customer, they can use a variety of skills to calm them down such as asking if they want to see the manager or listening to the customer to see if there’s a way to solve their problem. What type of customer is being described here?

Without selling, a business wouldn’t be a business. What would it be?

Which sells everything from phone accessories and gifts to jewelry and artwork and are a common sight in malls, airports, sporting events, and even street corners?

What kind of technology allows salespeople to keep track of customers, prospects, and suppliers so they can sell to more customers and improve the level of service offered?

Kaley owns a small gift shop that sells a variety of niche items. She is currently working on creating displays to place at the end of the aisles at her shop because they can be incredibly valuable for showcasing items to customers that they may not have seen on the shelves. What are these displays that Kaley is working on called?

Martin is the Director of Human Resources at a large corporation. Good communication, strong listening skills, and the ability to treat customers respectfully are all qualities he looks for when hiring sales associates. This week, Martin is looking to fill a different position but these same three qualities are at the top of his list while interviewing potential employees. Which position is Martin most likely looking to fill?

Yolanda works as a saleswoman for a local clothing boutique. As a commissioned salesperson, what kind of sales technique is she possibly tempted to use to ensure that she gets paid?