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WorksheetsQuiz August
Total questions: 20
Worksheet time: 10mins
Ms. Catharine calls to claim MBG under AWB 772740824434. What would you advise to her?
Regret to her that we can’t proceed claim due to shipment tendered to FedEx before July 16, 2023.
Yes, we can procced for claim due to shipment over commit date.
Mr. Andrew would like to claim for his shipment under account 202156187. Is the account eligible for MBG?
Yes
No
Ms. Siska claim MBG for her shipment from US to ID and it is third party Payor in Germany (DE). Could we proceed the claim?
Yes, we can proceed the claim
No, MBG not eligible for non-AMEA payor
Mr. Susanto would like claim MBG for delay shipment due to incorrect address. Could we procced claim for him?
Yes
No
When is customer can submit claim letter for damage shipment?
Customers have to submit claim letter within 21 days after they receive the package.
Customer can submit claim letter within 90 days after the package received
Do all commercial invoices prepared for shipments in foreign countries destined to the U.S. need to be in the English language? (RegAlert: CBP Requires English Language for Commercial Invoices on Shipments to USA)
Yes
No
What will change to the Merchandise Processing Fee (MPF) limitations for formal entries? ( U.S. Customs Merchandise Processing Fee Increase)
New minimum MPF -$31.67 (increased from $29.66)
New maximum MPF -$614.35 (increased from $575.35)
The answers above are correct.
When is effective date for new amount Customs users Fee Increases? (U.S. Customs Merchandise Processing Fee Increase)
July 31, 2023
July 28, 2023
October 1, 2023
A customer called to CE on 07/17/203 to check his package status under AWB 772624386164. What would you do?
Open customer support case/TRC due to the shipment not released after D3 and no CAG case open.
Advice customer that shipment still under customs and waiting for customs respond
How many days SLA for ops to prepare supplies and delivery to customer in DPS?
2-3 days
10 days
What would you do if the package under customs at destination and no case open?
Open package research case
Open clearance case
What is maximum weight per piece for shipment to AE?
No limitations
1000KG
Ms. Shinta called to check export regulation for device to unlock cells phone to PE. Could we assist to ship out the shipment?
Yes
No
Customer called to check rate for export shipment to SG on 07/17/2023, with details below:
Commodity: Document
Total weight: 0.5kg
ID postal code: 10350
SG postal code :486016
What would you advise to customer?
Estimation arrival on TUE 07/18/2023 if no customs delay
Estimation arrival on WED 07/19/2023 if no customs delay.
Steps for trace handling CPW/ SPW Clearance – customs paperwork:
1. Check record on EDM portal for further reference as some of EU shipments would attach their communication to consignee on this portal.
2. When information was received from shipper, then update clearly on trace. Made agreement with the sender that you would call back if anything needed from shipper.
3. Contact shipper to obtain the necessary information for clearance purpose; advise the deadline and the consequences. If shipper do not have the information for clearance, update on trace the reason and instruct destination to re-contact consignee.
4. Identify the cage reason and problem of the shipment. If details reason was not yet indicated on trace, you may recheck on E-ops on the status / comment field.
5. Monitor the shipment and update the shipper once shipment release from local customs as final resolution of this case; otherwise, it would be considered as failed at contact resolution. Educated shipper to monitor delivery via FedEx website.
What is the correct step?
4, 2, 1, 5, 3
4, 1, 3, 2, 5
1, 4, 3, 2, 5
Ms Claudia would like to ship out document to her sister in Canada (M1R0E9) on August 4, 2023 from Jakarta.
What is the best rate for her?
The rate estimation is IDR 1.281.642 with estimation of arrival on August 8th if no customs delay.
The rate estimation is IDR 1.362.790 with estimation of arrival on August 8th if no customs delay.
Case creation was at 10.45 AM. Secondary task was assigned by agent A at 11.50 PM (RPR case)
when is latest call back?
13:00 PM
12:50 PM
13:50 PM
When is DPT Phase 2.0 (Hybrid promotion) launched?
August 1st, 2023
July 31st, 2023
If customer disagrees provide contact and email for digital promotion. What should you do?
Not input customer details in DPT since customer refuse provide email address
Procced update in DPT and change status to “rejected promotion”.
When is estimation arrival flight SQ966 in APD?
12:00 PM
12:10 PM
11:00 AM
