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WorksheetsRIGHTS AND RESPONSIBILITIES OF CONSUMERS
Total questions: 23
Worksheet time: 1hrs 5mins
What is the main difference between goods and services?
Goods are bought by traders for resale, while services are purchased for personal use.
Goods can be physically verified before buying, while services cannot be verified beforehand.
Services can be consumed instantly, while goods are used over a period of time.
What is the main difference between goods and services?
Goods are bought by traders for resale, while services are purchased for personal use.
Goods can be physically verified before buying, while services cannot be verified beforehand.
Services can be consumed instantly, while goods are used over a period of time.
What does Consumerism mean?
What does consumerism refer to?
The act of selling goods to consumers.
A movement to promote dishonest trade practices.
A movement by consumers to ensure fair practices.
d) A government policy to control consumer choices.
Rights of the consumers include
Right to be Informed
Right to seek redressal
Right to safety
Right to Consumer Education
Right to be heard
What responsibility do consumers have regarding proof of transactions?
Ignore any documents related to purchases.
Preserve documents related to credit purchases only.
Invariably obtain and preserve documents related to purchases.
Disregard warranty/guarantee cards from dealers.
What is the impact of the "Right to be heard" for consumers?
It gives consumers the right to ignore seller recommendations.
It ensures consumers can exercise their rights effectively.
It prevents consumers from making complaints.
What is the responsibility of consumers during the guarantee period of a product?
To use the product roughly to test its durability.
To misuse the product to ensure replacement.
To use the product properly and responsibly.
To not use the product at all.
What is the purpose of the "Right to seek redressal" for consumers?
To allow consumers to make unreasonable claims.
To prevent consumers from seeking compensation.
To empower consumers to seek remedies and compensation.
To restrict consumers from making complaints.
Which statement about consumer education is true?
Consumer education is not necessary for responsible buying.
Consumers should rely solely on sellers for information.
Consumer education focuses only on product prices.
ensures that consumers are informed and educated about their rights
What responsibility should consumers keep in mind when seeking compensation?
Make unreasonably high claims for compensation.
Avoid seeking any compensation for losses.
Ensure claims are reasonable and based on valid grounds.
Claim compensation without any evidence.
Consumer Protection Act
1998
1986
1976
1994
What should consumers do when seeking redressal?
Avoid making any claims
Make exaggerated claims
Make proper and reasonable claims
Ignore the issue
What is the role of consumer responsibilities in exercising our rights effectively?
It is irrelevant to consumer rights
It prevents consumers from exercising rights
It makes it easier to exercise rights
It has no impact on rights
What is the collective impact of responsible consumer behavior on the marketplace?
It maintains trust and fairness
It creates chaos
It disrupts businesses
It has no impact
This question was asked in the previous board exam :- Sometimes, consumers are carried away by advertisements on TV. Which right can make the consumer conscious of such a problem?
(A) Right to choose
(B) Right to be heard
(C) Right to be informed
(D) Right to safety
This is a question that was part of the last board exam.
What do you mean by right to consumer education? As a part of this right, what should consumers expect to be educated about?
This is a question that was part of the last board exam.
What do you know about the following? (a) Right to be heard (b) Right to seek redressal
PAST PAPER QUESTION
A consumer got severely hurt when he used a leaking gas cylinder for cooking. Under which right will he seek compensation?
Right to be heard
Right to choose
Right to seek redressal
Right to safety
A Question from the previous board exam for 5 marks.
Who is a consumer? What are the various responsibilities of a consumer?
Past Paper Question
How can a consumer take care of their own interest and protect themselves from market malpractices by following “self-help is the best help”?
PAST PAPER QUESTION
Write a brief note on The Consumer Protection Act, 1986
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