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WorksheetsTest Your Knowledge_AS_New_EN
Total questions: 46
Worksheet time: 2hrs 18mins
Name
Class
Date
1.
What are the main channels through which Account Support takes leads?
a)
Facebook, Google, Qlikview, Teams
b)
Recommendations from existing sellers; Qlik: Lead & Seller: Lead Info -> leads that have completed the MKTP registration form and require validation;
c)
Recommendations, Facebook, Mail: Black sellers
d)
Mail: Leads who filled out the form from marketing campaigns; Qlik: Lead & Seller: Lead Info -> leads that have completed the MKTP registration form and require validation; Lead & Seller: Incomplete lead -> leads blocked in steps.
2.
What are the stages of reactivating a Black seller?
a)
Additional checks are requested by the Security, AH, AH security and Accounting departments; After all the approvals, an e-mail is sent to the Team Leader to change the status of the seller from Black to RED; After the seller is in RED status, the new TC set will be issued, which he must sign on the same day.
b)
AH, Accounting and Account Health checks are requested; After at least 1 approval, an e-mail is sent to the Team Leader to change the status of the seller from Black to RED; After the seller is in RED status, the new TC set will be issued, which he must sign on the same day.
c)
Security and AH checks are requested; After approval, an e-mail will be sent to the Team Leader to change the status of the seller from Black to PINK; Then the new TC set will be issued, which they must sign on the same day.
d)
KAM changes the seller status to RED, after which he issues the new contracts.
3.
What are the conditions for validating a lead?
a)
The legal documents are attached; The information added in the registration form corresponds to those in the attached documents; Ineligible products
b)
Account validation by Security and Pay U; Checking the list of eligible products; The information added in the registration form corresponds to those in the attached documents.
c)
All legal documents are attached; The information added in the registration form corresponds to those in the attached documents; Eligible products (companies selling services or products on the prohibited list are not accepted).
d)
The seller has provided the registration certificate, turnover and list of products.
4.
After checking the documents and data, on which button will the lead be validated?
a)
Manual validation flow
b)
Automatic validation flow
c)
Lead takeover
d)
Lead rejection
5.
Which applications must be used, in the daily routine, within the Account Support project?
a)
eMAG Marketplace platform, Daily Activities Tracker, Outlook, Optivoice, Teams, Confluence, Sharedrive "Sales Support"
b)
eMAG Marketplace platform, CRM, Worktool
c)
eMAG Marketplace platform, CRM, QlikView, Optivoice, Teams, Silverback
d)
eMAG Marketplace platform, Outlook, Optivoice, Teams, RocketReach, Silverback
6.
Who receives the login details after the seller accounts are created?
a)
Hunter
b)
Team Leader
c)
The seller, by email
d)
Both hunter and seller
7.
In which tab of the Marketplace platform does the seller enter to sign the TC& annexes?
a)
Dashboard
b)
My account -> Legal documents
c)
Logistics
d)
Cross-border management
8.
The "green" status of an account is set
a)
When all the activation conditions are met, and the seller has at least one active product in the platform -> recommended as soon as possible and with as many products as possible
b)
When the seller receives payU approval
c)
When the seller starts listing products
d)
When the seller feels ready
9.
"Green" activation of the seller means:
a)
The seller registered the first order
b)
The seller has the 3P billing service active
c)
The seller has Genius active
d)
The seller's products, with approved documentation and active offer, are displayed on the site for sale
10.
When the integration of a "White" account is irremediably blocked (for example, PayU rejection, or the seller's firm refusal, after dealing with objections), we set the account's status:
a)
Blue
b)
Black
c)
Grey
d)
Red
11.
The "yellow" status in MKTP of an account is set:
a)
Manually, when the products are inactive for a specified period of time
b)
Manually, so that all products/offers of a seller are deactivated from EOS
c)
Automatically, if an active seller has no active products/offers on the site
d)
Automatically, if an active seller has no registered orders in the last 30 days
12.
Do sellers' prices have to be registered in MKTP with or without VAT? How is it displayed on the website, with or without VAT?
a)
The prices are registered in the platform with VAT included, so that they are displayed correctly on the website
b)
The prices are registered in the platform without VAT, and on the website they are displayed with VAT (in case of VAT paying sellers)
c)
The prices are loaded as they are received from the seller, it being the responsibility of the seller to include VAT in the price
d)
Both loading and displaying prices are without VAT
13.
What payment methods are available to customers who purchase products from BAU sellers with integrated courier?
a)
Online card
b)
Cash On Delivery/Payment order
c)
Online card/ Payment order
d)
Online card/ Cash on Delivery/ Payment order/eCredit
14.
Which legal entity's data is on the final invoice that reaches the customer with the product?
a)
eMAG data
b)
Seller data
c)
eMAG and seller data
d)
The data is not displayed
15.
Choose the three correct statements
a)
1. One out of three searches starts with eMAG; 2. The eMAG application has over 6.7 million installations; 3. The eMAG website is present in Romania, the Czech Republic and Poland
b)
1. We offer Marketpace sellers 2 business models of their choice; 2. The creation of each account requires an opening fee of 100 EURl 3. We offer Marketplace sellers free listing of products;
c)
1. eMAG is the most valuable Romanian brand; 2. eMAG Marketplace has coverage in 3 markets in SE Europe (RO, HU, BG); 3. eMAG registers over 120 million monthly visits
d)
1. eMAG is the most valuable Romanian brand; 2. The eMAG website is present in Romania, Poland and Greece; 3. eMAG registers over 120 million monthly visits
16.
How many monthly active customers are there on eMAG RO, BG, HU?
a)
3 Millions
b)
5 Millions
c)
7 Millions
d)
9 Millions
17.
What do we mean by the BAU business model?
a)
Business as usual /Door to Door - the seller is responsible for storage, order processing, packaging and shipping the products to the final customer
b)
Business as usual /Door to Door - the seller is responsible for listing products, updating stocks and returns
c)
Business as usual /Door to Door - The seller delegates operational responsibilities to eMAG
d)
Business as usual /Door to Door - The seller brings the goods to the eMAG warehouse
18.
What fees does an integrated seller on the BAU model (FBS) have?
a)
Fulfillment fees
b)
Sales commission, listing fees, translation fees
c)
Sales commission only
d)
Sales commission, assigned account manager fee
19.
What are the costs we charge for a seller who comes in the FBE model?
a)
Sales commission per product depending on the category
b)
Sales commission per product depending on the category/ Storage fee/ FBE fee per product/ Annual account administration fee
c)
Reception fee/Sales commission per product depending on category/Storage fee/FBE fee per product/Annual account administration fee
d)
Sales commission, per product, depending on the category/ Storage fee/ FBE fee per product
20.
How does the seller receive the amounts related to the orders received through the eMAG Marketplace platform and completed?
a)
By daily bank transfer
b)
eMAG collects the amounts in a collection account, after which it transfers them to the seller in bimonthly payments, retaining the commission
c)
Directly from the customer, by card payment
d)
By weekly bank transfer
21.
What are the documents required to create a seller account?
a)
Registration certificate, OSS certificate, identity card
b)
Registration certificate , articles of incorporation, administrator ID, VAT registered certificate or VIES query, company IBAN account statement, contact details, TIN for secondary tax entities in the EU, VAT number if registered in other countries in the union)
c)
ANAF certificate
d)
ID , registration certificate
22.
What are the two business models that we propose in the first call and in the email to sellers?
a)
1P and 3P
b)
1P and 2P
c)
FBS and FBE
d)
Online and Hybrid
23.
What are the critical points to reach in the interactions with the sellers (followed also in the evaluations)?
a)
Obtaining the documents for creating the account, obtaining the list of products, selling Ads
b)
Identification of the decision-maker, Presentation of the business opportunity, Investigation, treatment of objections, positive answers, closing the deal, summary of steps, Terms and conditions, system registration
c)
The only relevant thing is the activation of the account
d)
The friendly tone, the orientation towards solutions, following the communication script
24.
What product listing methods can be used for international sellers
a)
Manual, Excel, Feed, API, offer association by EAN code
b)
Excel, Feed, API
c)
Excel, Feed, API, offer association by EAN code
d)
Manual, Excel, Feed, API
25.
What details are required to list the products
a)
Product name, Brand, Photo URLs, Description, Price without VAT, Stock
b)
Product name, EAN, Description, Price without VAT, Stock
c)
Product name, Brand, EAN, Photo URLs, Description, Price without VAT, Stock
d)
Product name, Brand, Photo URLs, Price without VAT,
26.
How is the family of sellers created?
a)
From the "Permissions" tab, we assign the role of the seller to HU and BG
b)
Adding a specific IP to "technical details"
c)
As super admin, I generate an attachment from "legal documents"
d)
Impersonated as a seller -> "My account" -> "Crossborder management" - generate code from the destination platform, save on the above platform
27.
What is the purpose of creating the seller family?
a)
Activates cross-border functions between platforms (export of offers, price and stock synchronization, beta orders) + integrated retrieval in SD + condition for automatic sending for translation in BG / HU
b)
The association of several companies depending on the division
c)
The association of companies that have the same representative
d)
No one
28.
What is the purpose of the "Export offers" check box in the "Cross-border management" tab?
a)
Automatically sends translated products in BG/HU
b)
If it is activated, it automatically publishes the offers in BG/HU once the products are translated
c)
If enabled, it automatically publishes offers in BG/HU once the products are translated, and it will be a condition for automatic sending to the translated
d)
No one
29.
According to 2023 updates, what is the validity period of PayU validations?
a)
1 month
b)
3 months
c)
4 months
d)
6 months
30.
To whom sends the TL the High Risk documentation for Perfumes and gift sets, for approval
a)
Senior Team Manager
b)
Messaging
c)
Sales Support Coordinator
d)
Brand Protection
31.
What specific document must be requested from sellers to list in "Grocery"?
a)
Declaration of conformity
b)
ANSVSA certificate (sanitary-veterinary)
c)
Registration certificate
d)
ANAF declarations
32.
What are the brands in the "Gaming Accessories" category for which additional documents must be requested and are checked by Brand Protection?
a)
Apple/Samsung
b)
JBL/Sony
c)
Sony/Nintendo/Microsoft
d)
Logitech/Genesis
33.
What additional documents compared to general HR are required for Brand Protection checks?
a)
Additional documents are only required for luxury brands
b)
ANAF declarations, account statement, proof of orders in the last year
c)
Invoices from each supplier along the entire procurement chain
d)
Declaration of conformity, supplier invoice, company registered >1 year, identification data of at least 3 products
34.
How do you positively influence the generation of GMV in M1?
a)
Activating the seller as early as possible in the month
b)
Activation of the complete portfolio, with priority on top categories
c)
Personalized promotion plan through Campaigns, Ads, Genius
d)
All 3 answers
35.
What kind of campaign is the Offer of the Week?
a)
With voucher
b)
With a discount
c)
Landing
d)
Pay per Click
36.
What are the main discount campaigns
a)
Crazy Days, Price Revolution, Offer of the Week
b)
Deal of the day, GeniusDeals
c)
Home Deals, Electro Weekend
d)
Offer of the day, Offer of the week
37.
How to load the campaign file for Crazy Days?
a)
No changes after you download it
b)
Specifying the sale price in the campaign (reduced)
c)
With price set below the minimum threshold
d)
With the lowest price in the last 30 days
38.
What is specific to voucher campaigns
a)
It lends itself to any category
b)
Vouchers are applied to a subsequent order
c)
They have certain eligible categories, the discount voucher is applied in the shopping cart, the reduction does not influence lowest price 30 post campaign
d)
It only lasts a day
39.
Where are the Ads products promoted?
a)
On the first page
b)
In the product page, listing and search
c)
In the listing
d)
In search
40.
Ads is an advertising system, a type of auction with pay per:
a)
Campaign
b)
Views
c)
Click
d)
Sale
41.
From which menu can the seller select the desired products, check the bids, add to the existing Ads campaign or create a new Ads campaign?
a)
Promotion -> Campaigns
b)
Promotion - Promo product
c)
My offers -> General
d)
eMAG Ads -> Customer interest
42.
On what indicators is the score based on which the selection and display of the products promoted through eMAG Ads is made?
a)
Reviews, Handling time, return fee
b)
The health of the seller's account and the bid price per click
c)
The bid price per click and the relevance of the product
d)
Price per click bid, handling time, return fee
43.
What are the top recommendations for setting up Ads campaigns?
a)
Start with the products with the lowest performance/lowest potential
b)
Start with the top potential products, in separate campaigns, with a gradual increase in bid value + performance monitoring
c)
It is important to bid as high as possible from the beginning
d)
All products must be placed in a campaign to increase visibility
44.
In which tab of MKTP can you check if the seller has completed the questionnaire for SD?
a)
Scoring seller - Questionnaires
b)
Risk profile
c)
Information
d)
Permissions
45.
What is the minimum number of active products required to take over a seller in SD
a)
1
b)
5
c)
10
d)
15
46.
What is the purpose of collecting and verifying this information when creating the seller's account: legal name, main address, CIF / NIP / TIN, VAT no, Trade Register No (BRN or J on RO), company IBAN, IBAN account holder, other CIF / NIP / TIN in the EU, + if they are EU permanent establishments, other VAT registrations in the EU?
a)
Tax due diligence as a platform operator to comply with the European DAC7 directive
b)
It is important to know as many details as possible about sellers
c)
If they have other offices in the EU, it represents an increased sales potential
d)
To avoid fraud
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