WorksheetsCM_1st 9wks_EOQ
Total questions: 100
Worksheet time: 50mins
A person who regularly shows respect to others has a respectful attitude, which is considered a personal
value.
interest
motive
trait
Since the trait of creativity is associated with a person’s ability to learn and to understand, it is an example of a __________ trait.
mental
emotional
irrational
physical
Height and weight are examples of __________ traits.
psychological
emotional
physical
mental
Feelings, values, and temperament are examples of __________ traits.
physical
emotional
mental
undesirable
When Sam says that his supervisor has brown hair, Sam is describing the supervisor’s __________ traits.
mental
physical
emotional
negative
The relationship between your traits and your personality can be described as
interdependent.
nonexistent.
independent.
indirect.
213 297 521 71Which of the following personal traits would be affected by your physical health:
Ethnic heritage
Gender
Cultural background
Self-confidence
People can count on Maurice to do what he says because he possesses
industriousness
adaptability
assertiveness
dependability
Dedication to your company’s goals is an indication of
loyalty
empathy
honesty
initiative
Laia knows how to stand up for her rights because she possesses
assertiveness
receptivity
empathy
enthusiasm
Being able to think of new ways to solve old problems requires
creativity
organizational skills.
cooperation
adaptability
When an employee accepts a new way of doing things to handle changes at work, s/he is being
rigid
adaptable
stubborn
firm
When an employee accepts a new way of doing things to handle changes at work, s/he is being
rigid
adaptable
stubborn
firm
What trait do people demonstrate when they look on the bright side of things?
Industriousness
Loyalty
Organizational skills
Positive attitude
When you are able to guide or direct the actions of others, you are demonstrating
dependability
receptivity
leadership
initiative
When you are able to guide or direct the actions of others, you are demonstrating
dependability
receptivity
leadership
initiative
When two people in the same department disagree about how to allocate their budget, they are experiencing a(n)
external conflict.
reconcilable dispute.
labor dispute.
internal conflict.
Abby feels that the company’s vacation policies are fair, while Joe thinks that they are too strict. Abby and Joe’s disagreement is an example of a(n) __________ conflict.
emotional
critical
essential
functional
Which of the following situations is an example of a possible conflict that might result from miscommunication:
Andy, who is usually calm and objective, answers Lisa’s question rudely.
Jason is concerned because his manager called three of his coworkers into their office.
Connie is upset because Jacob forwarded the memo to her manager without asking her.
Kim doesn’t ship an order on time, because she does not have correct information.
Two people are in a conflict because both of them want to be the group’s leader. What is the reason for the conflict?
Creativity
Resentment
Authority
Motivation
A person is most likely to experience frustration or health problems when the
conflict is about something tangible or concrete.
disagreement is not handled well.
other person does not use the yielding conflict response mode.
other person uses problem-solving techniques.
Often, people can creatively resolve a conflict by
mediating.
debating.
deciding.
brainstorming.
A conflict can be a positive experience if it increases a person’s level of
obligation
aggression.
intelligence
performance
During a disagreement, Jerome gives his friend what they want. Jerome’s reaction is called the
situational attitude approach.
resolution defense form.
conflict response mode.
disagreement reply method.
Which of the following can lead to increased stress and decreased productivity at work:
Negotiating
Yielding
Problem-solving
Ignoring
Which of the following statements about conflict is true:
Problem-solving is most appropriate when the issue is not important to you.
Problem-solving is most appropriate when the issue is not important to you.
Confronting a conflict should involve a forcing response mode.
The way a person behaves can affect the outcome of a disagreement.
People can effectively resolve major disagreements by ignoring them.
The first step in resolving a conflict occurs when one of the people
asks for a third party’s opinion.
remains calm and objective.
discusses resolution options.
acknowledges the conflict.
The question “Who is experiencing the conflict?” can provide insight about the
core issue surrounding the disagreement.
other person’s personality.
type of disagreement that is occurring.
importance of the relationship.
It's important to remain calm and objective when confronting a conflict because
it shows that you value the other person’s opinions.
it helps you take a break from the situation.
it establishes boundaries or guidelines.
it shows the other person that you’re right.
Answering which of the following questions will help a person determine the best way to respond to a conflict:
When?
How
Where?
Why?
When a group confronts a conflict, it is a good idea to
apologize for disagreeing.
establish boundaries.
compromise on some points.
remain judgmental.
Kali promised her parents that she would get good grades this semester, so she studies every day, completes all of her assignments on time, and attends review sessions. Kali is __________ getting good grades.
not focused on
being pressured into
committed to
uninterested in
Which of the following people best demonstrates commitment to their job:
Aria agrees to work late to reach an important deadline.
Rob ignores meeting requests when he does not want to go.
Shay does the bare minimum amount of work to get by.
A manager insists that everyone arrive at the exact same time.
Jamie is constantly running from obligation to obligation, without a second of free time, and feels like he is behind on all of his work. Jamie is most likely
overcommitted.
perfectionist
bad at time management.
a procrastinator.
Your friend Cici seems like she can do it all: She is the captain of the track team, is a member of student government, plays in the school orchestra, and gets straight A’s. You want to be like Cici, so you start signing up for as many new activities as you can. You might be overcommitting yourself because of
organization.
the influence of technology.
procrastination
societal pressure.
When you become physically and mentally unable to continue on at the same pace, you are likely experiencing
procrastination.
commitment.
burnout.
fairness
If you find yourself wanting to be the best at everything and struggling to accept your limits, you might be
disorganized
affected by technology.
a perfectionist.
afraid of commitment.
If you find yourself wanting to be the best at everything and struggling to accept your limits, you might be
disorganized
affected by technology.
a perfectionist.
afraid of commitment.
When Catelyn was interviewing for a promotion, the interviewers were impressed by her proven ability to balance a wide variety of tasks and deadlines. This is an example of how
managing commitments builds strong personal relationships.
technology makes it difficult to manage your time.
managing commitments well can benefit you professionally.
the more work you take on, the more successful you will be.
Which of the following statements is true:
Procrastination can make it difficult to manage commitments.
If you decline commitments, you are a disorganized person.
Perfectionists always have a reasonable number of commitments.
Only overcommitted people struggle to manage commitments.
Jon is constantly checking and responding to email during the workday. Because of this, it takes him twice as long to finish writing a report. This is an example of how
commitment leads to professional success.
perfectionism allows people to better manage commitments.
technology hampers one’s ability to manage commitments.
Gillian spent so much time studying for her math test and practicing for her flute solo that she had to throw together her presentation for biology class at the last second. This is an example of how
burnout can permanently alter your opinion toward your work.
societal pressure can lead to overcommitment.
mismanaging commitments hurts the quality of your work.
creating a schedule leads to overcommitment.
A team of employees sits down to determine its goals and write objectives to achieve them. The team of employees is
creating a formal plan.
scheduling.
overcommitted.
utilizing time productively.
Going a day without eating desserts is an example of a(n) __________, whereas improving your health overall is an example of a(n) __________.
commitment; obligation
obligation; commitment
long-term goal; short-term goal
short-term goal; long-term goal
Margaret decides that she will practice her speech for debate team from 4:00 to 5:00 p.m., study math from 5:00 to 6:00 p.m., and attend her younger brother’s karate competition from 7:00 to 8:00 p.m. Margaret is
cutting down on priorities.
setting goals.
asking for an extension.
creating a schedule.
Emotional intelligence can best be described as the ability to
recognize and manage emotions in ourselves and others.
interact with others in a highly emotional way.
respond in a calm manner to emotional situations.
come up with rational solutions to our emotional problems.
Which of the following is a true statement about emotional intelligence:
Emotional intelligence can be defined in different ways.
Emotional intelligence is less important than traditional intelligence.
Emotional intelligence means being an emotional person.
Emotional intelligence means ignoring your emotions.
A person’s cognitive ability is their ability to
hear and respond.
communicate fluently.
listen attentively.
learn and understand.
Which of the following accurately reflects the relationship between traditional intelligence and emotional intelligence:
Emotional intelligence cannot be increased, but traditional intelligence can be.
A high level of traditional intelligence results in a high level of emotional intelligence.
Neither traditional nor emotional intelligence promotes a person’s career success.
Emotional intelligence is more difficult to measure accurately than traditional intelligence.
In your new job, you encounter an unhappy customer who yells at you. Immediately, you realize that anger is welling up inside you. This realization demonstrates
social awareness.
self-awareness.
relationship management.
self-management.
Paul is feeling apprehensive about his sales presentation, but he doesn’t want to admit it to himself. His coworker, Amanda, pointed it out to him while he was practicing what he was going to say. What should she recommend that he do?
Accurately assess his emotions
Boost his self-confidence
Display empathy for another’s emotions
When you are angry about something and control your temper, you are demonstrating
self-awareness.
social awareness.
self-management.
relationship management.
Which of the following parts of self-management reflects the ability to adjust to new and changing situations:
Positive attitude
Achievement
Adaptability
Transparency
In emotional intelligence, which of the following demonstrates self-management:
Recognition of others
A sense of teamwork
A positive attitude
When you understand and relate to another person’s feelings, thoughts, and experiences, you are demonstrating
relationship management.
self-management.
self-awareness.
social awareness.
As the group leader, Janine needs to address the issue of effective communication, an important part of which of the following:
Self-management
Social awareness
Relationship management
Self-awareness
If you are a change catalyst, you are likely to
enjoy helping others.
set high standards for yourself.
work to improve situations.
show organizational awareness.
Emotional intelligence is especially important today because
people need to interact in more secure business environments.
collaboration is becoming a standard method of achieving business goals.
our culture is more respectful, relaxed, and free.
everyone can be a world traveler and see other cultures.
Brent likes to use his emotional intelligence to describe his feelings in accurate terms. He is experiencing which of the following benefits of emotional intelligence:
Responding appropriately to difficult people
Responding to criticism appropriately
Understanding other people’s needs
Communicating needs effectively
As Penny used her emotional intelligence to separate negative feelings from the positive action she could take in a situation, she experienced the benefit of
being flexible.
responding to criticism appropriately.
communicating needs effectively.
solving problems.
1. Employees should seek positions that
capitalize on their strengths
capitalize on their weaknesses
minimize their strengths.
minimize their experience.
Which of the following quotes encourages you to evaluate yourself as a person:
“Know thyself.”
“Never give up.”
“Life is like a box of chocolates.”
“Give me liberty or give me death.”
Knowing your strengths and weaknesses can help you
make the right decision every time.
obtain any job you want.
receive a raise each year.
perform better in your current job.
Which of the following illustrates how knowing your strengths and weaknesses can contribute toward professional development and career success:
Developing new friendships in your neighborhood
Taking a leadership role on a group project
Avoiding new assignments
Spending less time on tasks you find difficult
Why is it important to assess personal strengths and weaknesses before interviewing for a job?
If you know your strengths and weaknesses, you will get the job.
Interviewers often ask you to discuss your strengths and weaknesses.
You must improve all weaknesses before you are hired.
Employers require you to have at least 10 strengths.
Knowing your strengths and weaknesses can help contribute to improved group
performance because
groups will be able to remove members with too many weaknesses
a group can only function with one leader
you will be able to avoid bringing your weaknesses into the group.
groups need members with different strengths to succeed.
Why is assessing strengths and weaknesses a difficult task?
It’s impossible to be modest when listing our strengths
It may reveal characteristics about ourselves that we don’t like
It’s an extremely time-consuming process.
It’s unrealistic to try to discover every strength and weakness
To find a career that’s best suited for your strengths, it’s important to be __________ about your strengths and weaknesses.
general
hopeful
realistic
competitive
Why shouldn’t you compare yourself to others when assessing strengths and weaknesses?
Everyone has unique abilities
You will not measure up to others.
Self-assessment is very competitive.
Certain strengths are better than others.
When assessing strengths and weaknesses, what is wrong with simply saying, “I am a
good leader”?
It’s not specific.
It’s not realistic
It’s not honest.
It’s a false generalization
Why is it sometimes difficult to be honest about strengths?
No one likes to recognize strengths.
Weaknesses are more significant than strengths
We don’t want to brag
Few people have strengths
Which of the following tips keeps you from being too hard on yourself when assessing strengths and weaknesses:
Minimize your strengths.
Review your weaknesses each day.
Find a new weakness every day.
Identify one strength for every weakness.
Jennifer’s manager pointed out some areas for improvement in her last performance review. Now, she thinks she is a poor employee. This is an example of
false generalization.
being modest.
comparing yourself to others.
recognizing your strengths.
Assessing personal strengths and weaknesses is a(n) __________ process.
competitive
easy
ongoing
onetime
Which of the following questions might you ask when assessing your strengths
and weaknesses:
Who can help me change?
How can I better manage my time?
Why don’t I work well in groups?
What can I improve?
Decision-making is best described as
choosing among alternatives.
choosing confidently.
selecting wisely.
selecting the best option.
Why do people make decisions?
To discover hidden influences
To find out the information they need
To take action toward an objective
To select one option over another
Which of the following is an example of a routine decision:
Which summer camp you’ll attend
When you’ll study for your test
Where you’ll eat lunch today
Which toothpaste you’ll use tonight
Which of the following is an example of a limited decision:
What college you’ll attend
Where you’ll take your bike for repair
When you’ll leave for school
Which car you’ll buy
Which of the following is an example of an extensive decision:
Where you’ll hang out after school
Which job you’ll take
How you’ll pack your lunch
What shoes you’ll wear today
A problem can be described as a
feature that you do not desire.
selection that fits your objective.
factor that affects your decision.
situation that you want to change.
Which of the following reflects the relationship between decision-making and problem-solving:
You don’t have to have a problem to make a decision.
You need to make a decision before solving a problem.
You need to solve a problem before making a decision.
You don’t make a decision when solving a problem.
Which of the following reflects the relationship between making decisions and reaching objectives:
Objectives support decisions.
Objectives undermine decisions.
Decisions support objectives.
Decisions undermine objectives.
Decisions can be affected by which of the following factors:
Input and output
Internal and external
Interior and exterior
Inside and outside
orge has decided not to hire Brett to mow his lawn this week. In the past, Brett has forgotten to mow Jorge’s lawn three times. Jorge’s decision is influenced by which of the following:
Experience
Insight
Risk
Emotion
Insight or intuition play a significant role in the decision you make if you
have a gut feeling about one alternative.
are comfortable with risk.
are set on a particular result.
have encountered this option before.
As Vanessa walked into the library, Jeremy and Sam were just closing a drawer on the librarian’s desk. Later, Vanessa described the incident to the librarian—and included her own conclusion that the boys had probably stolen something. Vanessa’s account is an example of which of the following:
Framing
Input
Logic
Style
Mel is about to decide which job to take—using only the facts. As she compares and contrasts information about each job opportunity, Mel is showing that she is aware of which decision-making influence:
Input
Framing
Logic
Style
Cathy is allowing her four friends to pick out a skirt for her at the mall—with one request: all four friends agree about the selection. Which style of decision-making is Cathy asking her friends to use?
Minimum
Maximum
Medium
Moderate
Which of the following is a question commonly asked when determining the appropriate decision-making style:
Will the decision affect others?
What are the risks involved with the decision?
Will others approve of the decision?
Which of the following statements is true:
Communication is a two-way process
People rarely make mistakes when communicating.
Employers don’t really value communication skills.
Communication requires at least one person
Written communication tends to be more formal than other methods of communication because it
is always composed of facts, not opinions.
is always used by knowledgeable people.
is the preferred method of communication for all jobs.
allows individuals to organize their thoughts meaningfully.
Which of the following nonverbal cues indicates anger or frustration:
Tense jaw
Raised eyebrows
Relaxed posture
Smiling
Communicating positively with individuals who are different from you can provide you with
feelings of distrust toward other people.
new perspectives and ideas about life.
reinforced stereotypes and generalizations.
automatic understanding of other cultures.
Positive communication allows people from different backgrounds to
foster hatred toward each other.
avoid each other.
build respect for one another.
argue about their ideology.
Michael is applying for a new part-time job. What should he do to increase his chances of receiving an interview?
Ask current employees to vouch for his abilities
Emphasize his communication skills on his resume
Send the hiring manager a weekly letter of interest
Provide the employer with his most recent credit report
Communication skills are crucial for your success as an employee because
otherwise you will not make any friends at wor
nearly every job requires communicating with other people.
most jobs today mostly require independent work.
employers want workers who will blindly follow instructions.
Without effective communication skills, you are unlikely to receive a
credit increase.
bank loan.
promotion.
demotion.
During communication, people often make __________ that can create __________ to effective communication.
jokes; barriers
references; pathways
mistakes; barriers
barriers; mistakes
Which of the following is an example of a sender-created barrier to effective communication:
Failing to complete a requested follow-up action
Failing to engage in active listening
Forgetting to respond to a written message
Using a communication method inappropriately
